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“Great serviced apartment”

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Somerset Berlian Jakarta
Ranked #70 of 464 Hotels in Jakarta
Certificate of Excellence
Surabaya, Indonesia
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great serviced apartment”
Reviewed September 6, 2011

Got very good rate through their website, stay 3 nights for the price of 2. This apartment is the best I've ever stay. Breakfast is excellent, service is prompt, and I especially enjoy to have washing machine inside our room. The washing machine have the feature of sun-drying. Really convenient. Location a bit off from the city, but since I rented a car with the driver, this was not an issue for me. The apartment have all the amenities that you need as a family, full equipped kitchen, dvd player, ironing board, and the interior is very modern. Even with regular price, this is still a good value hotel. Definitely recommended.

  • Stayed August 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank melosc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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164 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (22)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Any
English first
Vienna, Austria
Level 5 Contributor
69 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed August 5, 2011

We spent for almost a week at this apt. Quite pricey for such low poor service we got. Here are the details:
- The reception gave us the wrong floor number cards along with wrong Internet password for our apt. So we stood like an idiot infront of an apt on the 17th Floor but cant get in with our cards which was given from the reception, so we had to went down back to reception to get the right card access and back to 23rd Floor, and of course this man never admit this was his fault.

-The men at reception were unfriendly & very unhelpful as he didn't make a phone call for our departure to Europe as we ordered him to, especially with Jakarta worst traffic jams after office hours, so we waited an hour for our taxi coz their mistakes, stucked in the middle of traffic jam & almost missed our plane coz of them. I wonder if we miss our flight, will they refund our tickets back to Europe for their mistakes? so they'll learn their mistake.

-Torn old towels at the apt, which was very big dissapointment. Such a big brand "Somerset" cant afford to buy new towels?? how ridiculous is that..??

-Staines black mirrows, which come from dropping air condition water.

-Fungi at our shower.

-Bad bfast, bad foods selections, they even served Spaghetti for bfast :p

-Unqualified waiters at the bfast area, who are more "joking & chatting" more like having fun along with their collegues instead doing their job properly. Every morning we saw maids are even able to have bfast there too and even bring their empty lunch boxes to be filled in by the waiter! I never see that in my whole life in any hotels/in any countries I've been before :p

- Bad location, this apt is difficult to find for taxi driver, coz it's "hidden" so it's difficult for taxi driver to find.

-Bad mobile phones signal

-The swimming pool is VERY SHALLOW for adult, I think, it's like 1,50-1,60 M. For kids is 0.9 M. Actually a nice swimming pool, you can have bfast infront of the swimming pool too, it just too bad too shallow for adult.

The good ones:
We stayed in 2 different apts, with different lay out & different cut from the apt, some kitchen is bigger, some is longer, but the design are the same in each apt. They provided limited kitchen equipment, the bed was comfortable, they clean our apt each day, have a small gym. But for SOMERSET standard, this apt certainly didn't meet our expectation. I wont recommended to stay there. Better spend the money else where.

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
4 Thank funny2222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 27, 2011

Among all the hotels, I have stayed at in Jakarta, Somerset Berlian provides the best service so far. We came across this hotel by chance on the internet. Its facilities are up-to-date and its cleanliness is one of the best for Jakarta's standard of accomodation. The staffs were all extremely helpful with our requests and we were given top notch service from the security, to reception, bell hop, facilities and restaurant crew. What was great, that the manager even personally came to welcome us during check in to make sure that we would have a great stay.

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nuradillah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
Level 4 Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed March 31, 2011

To clarify on the cleanliness rating, that's by Indonesian standards, which are generally very low.

The hotel is very well maintained, and all the common areas are clean and well kept.

The gym is well equipped and staffed. The tennis court is in great condition. The staff is very friendly, and most speak decent English. The rooms are very large and well furnished. The kitchen is well stocked with cooking and eating utensils. The rooms all have a modern and efficient washer/dryer combo. All have a largish LCD TV in the living room with surround sound system and a old style TV in the master bedroom.

All air conditioners are quiet and efficient. The stove is a bit odd, as is the oven but they serve their purpose quite well. The buffet breakfast has a decent selection and the restaurant serves delicious food. Be careful where you eat in Jakarta, and always know where you're nearest washroom is. Stay away from any ground fruits such as strawberries. There's not too many cattle for fertilizer here, but there are 23 million people...If it's served washed, not peeled, don't eat it.

The right housekeeper will keep your place very clean and orderly. But I don't trust any of them to wash the dishes as a few times with different house keepers, I've had to rewash dishes to get food off them. But this isn't unique to Somerset, I wouldn't trust any Indo to wash my dishes. Sorry if that sounds rude, but I've been here long enough to know they do not have the same levels of cleanliness as I'm used to in Canada.

My girlfriend and I have been staying here for the past 5 months on business and we're both very comfortable with this residence. Would definitely recommend to anyone.

  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Randy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Somerset Berlian Jakarta

Property: Somerset Berlian Jakarta
Address: Permata Hijau Jln. Permata Berlian | Permata Hijau, Jakarta 12210, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#56 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Somerset Berlian Jakarta 4.5*
Number of rooms: 125
Official Description (provided by the hotel):
Somerset Berlian Jakarta is nestled within the exclusive Permata Hijau residential district, surrounded by lush greenery and landscaped gardens, it offers a private and stylish retreat from the city bustle while being only a 15 minute drive from the prime financial hub of Jakarta. The spacious residences offer comfort and security while the convenience of location makes it an ideal accommodation choice for international executives and families where a wide variety of shopping venues, entertainment and restaurants are a few minutes away. Live in the dynamic city of Jakarta and enjoy all the comforts and security of home with Somerset Berlian. ... more   less 
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Also Known As:
Somerset Berlian, Jakarta Hotel Jakarta

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