We had booked for 8 days via booking.com.
The manager ignored the booking conditions.
Our conditions said: No prepayment. But we were forced to prepay. They said that bthey will only block a certain reservation budget, but not take the money off the credit card.
Wrong...a lie ! they pulled the first night off upfront.
Then I thought we ´were safe with the rest of the confirmed booking conditions.
Wrong ! next day I had to fight for the rest of my reservation time. Possibly a higher price was the reason why they did not want to accept the rest of 7 days which I booked.
I insisted on the confirmed booking period.
They let us pay every single little thing and were really insulting to us.
My wife left breakfast table, where we both sat, for women´s toilet. she was stopped at exit of breakfast room and was forced to pay breakfast in cash before she could goto toilet.
The people are criminals. And booking.com is supporting that, coz they did n o t h i n g to that Hotel. I could provide all my credit card details to prove what happened, but they accepted the Hotel Manager´s statement that it is us who lies !!!
We still can prove all with bills and credit card invoices... but booking.com decided that the stupid business they can get with these criminals has a higher value than the truth or our honor...coz we told the truth..
The Hotel reinforced the rude treatment to make us leave the Hotel, coz our rate at time of booking was quite competitive, but the rate at time of arrival was much higher.
Their motivation was to get us out of the Hotel for getting a better rate for our room.
My wife is indonesian...I am German... when the hotel staff did not yet know, who my wife was, they talked bad about bule (caucasian men), what my wife clearly understood.
She complained to the staff not to talk so rude behind a guest´s back, she was kept for a prostitute who was waiting for a Hotel Guest... and the staff threatened her to trow her out of the Lobby.
How many stars you can take away from Harris Hotel to justify these impertinences ???
We were happy to escape that night mare.
It was quite disappointing, how booking.com performed... their investigation was reduced to a call with the same man who was responsible for all...and really... who was surprized that this silly evaluation endet up in the statement "No...the guest lies".
But after having all visa card details in hands...booking.com should know what the truth was qnd eliminate that hotel out of their program...but you still can book at Hotel Nightmare !
I only can w a r n !!! all people...especially from western countries.
- Official Description (provided by the hotel):
- Only minutes away from the Kota Kasablanka Mall, Mega Kuningan, and SCBD areas. HARRIS Hotel Tebet Jakarta placed in the area of Jakarta Business District. Right choice to organize seminars, meetings, or simply to relax and to shop. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Booking.com, Orbitz, Travelocity, Agoda, Priceline, Hotwire, TripOnline SA, Ctrip TA, Cheap Tickets, Cancelon and HotelQuickly so you can book your HARRIS Hotel Tebet reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Harris Hotel Jakarta