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“One Night Only”
Review of Sanno Hotel

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Sanno Hotel
Ranked #373 of 464 Hotels in Jakarta
Reviewed August 4, 2011

The review says it was near the airport but it wasn't really near. It was more than 30minutes drive from the airport via cab. We stayed for an overnight right after we arrived late in Jakarta. Arriving at past 2am there was no one to greet us at the reception area. We had to ring the bell and waited for more than 5 minutes to wait for someone to attend to us for check-in.

The room was really old and smelly. The was no adapter we can use to charge our mobile phones. There was a bed bug we saw in our bed. Booking guaranteed us for a double size bed but when we got in our hotel room, it was a twin size bed. Sadly the breakfast was also bad. The food were not even hot when it was served at the buffet area. I do not recommend this hotel.

  • Stayed: August 2011, traveled with friends
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1  Thank Foxykix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 21, 2011

My friend booked me to Sanno Hotel on my returned trip from Sulawesi. It was a horrible experienced. The night when we checked in we were told that the hotel was full and couldn't supply additional bed even though my friend already booked in advance. We had no choice but to accept the room as it was late by then. We're given a room with a broken window and we called for the maintenance service to take a look. The maintenance man came to check and nothing was done. Later, on the bed we realized that they were blood stains on the walls. Then we checked thoroughly and found BUGs underneath the beds. And we did not really sleep that whole night.



  • Stayed: July 2011
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3  Thank Davidng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 9, 2011

This is the worst hotel I've ever stayed. The bathroom is very smelly and mouldy and there were dead cockroaches in the bathroom. The staff were unhelpful and very rude. Make sure you check your bill before you leave as we've been cheated over ours. Don't touch it with a barge pole unless you want to waste your money. There are plenty of good hotels in Jakarta with good and honest service.

  • Stayed: July 2011, traveled on business
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3  Thank biscuitbox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 17, 2010

The location of Sanno Hotel is pretty good in the sprawling city of Jakarta. The permanent traffic jams make it twice as expensive to get to in a taxi though. It is near enough to the old town square and train station at Kota - by taxi. The hotel has good views of the city, especially at night, as it is one of the tallest buildings in the area. There isn't much within walking distance of Sanno, but there are a few shopping malls with restaurants a short taxi ride away.

The room was fusty and needed airing out. We couldn't sit in the room without the A/C on due to the stale smell. It was a big room with a decent size bathroom. On arrival we had no towels - they had forgotten to supply them. The curtains did not meet or cover the whole of the window area. One of the 5ft long windows was open when we arrived and had no safety catch to our amazement - we were on the eighth floor... The TV plug was glued into the wall socket. One day we couldn't get into our room, the key stopped working. An engineer was sent to fix it - he took the entire door handle off the door and let us in and screwed it all back on again! No wifi in the room either.

The service wasn't great. The check-in staff member didn't give us much information, and was a bit surly. When phoning reception we had a few language dificulties (more amusing than problematic) "I would like to order some food for room service please", the reply came - "Sorry sir we don't have any ice cream".....! The staff didn't help us with directions or map assistance when asked. The doorman also helped the taxi guy rip us off - saying that 50,000 rupiah is the minimum fee from Sanno in a taxi anywhere due to traffic jams. Our return journey was only 35,000 rupiah from a location further away - bartering is definately recommended. Calling a metered Bluebird taxi is also a recommended action. They do have cool bank style safe deposit boxes at reception- annoying that there isn't one in your room, but a quirky feature for this bland hotel.

The buffet breakfast was lower than average. It was always cold and the tea hadn't seen a fresh teabag in months. For some reason the hotel considers cold chips and an appropriate 'western' breakfast item. The 'restaurant' was really smoky, full of people in military uniforms chain smoking - at all times of the day. We walked in for dinner on our first evening, sat down and were ingnored by the staff, so we walked out and called room service instead, which, surprisingly was alright.

Overall I was disappointed by Sanno Hotel. We booked through agoda.com and the pictures won us over. The do not represent this hotel in it's current state. We thought we had treated ourselves to a bit of luxury at the end of our Indonesian adventure, but were let down!

  • Stayed: December 2010, traveled as a couple
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1  Thank Mlinaqetu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 1, 2010

no confidence with sanno hotel...they charge me double without my information and signature...charge me after i check out and leave the hotel...how can...? i ask them add extra bed for 2night but they charge me 4night and didt tell me...here i just can say the sanno hetel is cheater..they worker already know we just hv 2 people,breakfast also they gv me 2 coupon how can they say me 3people...? CHEATER....very scare they will charge me again.....

  • Stayed: October 2010, traveled with friends
    • Service
3  Thank lazy_girl852002
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 3, 2010

I spent only one night on Oct 3rd .. but no hotwater in room and no airconditionning ( all hotel) and when you did a remark seems people dont care .. I was booking and paid in advance .. no compensation proposed
You not feel as a customer Just have to pay !!! horrible

  • Stayed: October 2010, traveled as a couple
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3  Thank Josephvigier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 2, 2010

not far away from airport. quite cheap. $40 for 3 of us. free breakie but not many choices tho. rooms are quite big and staffs are ok. no internet there. but there is net shop and restaurants nearby. order food from rom and it was awful. but i wont be complaint because we just paid $40. we will get what we paid for.

  • Stayed: December 2009, traveled as a couple
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1  Thank rollinko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sanno Hotel

Address: Jl. Pluit Selatan II no. 2, Jakarta 14450, Indonesia
Location: Indonesia > Java > Jakarta > Penjaringan
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #373 of 464 Hotels in Jakarta
Price Range: $17 - $25 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sanno Hotel 3.5*
Number of rooms: 94
Official Description (provided by the hotel):
Sanno Hotel Jakarta is a 3-star international hotel that is strategically located in the heart of North Jakarta. The hotel’s is surrounded by entertainments, attraction places, and only minutes away from main business district, whilst just 15 minutes drive from Soekarno-Hatta International Airport. Sanno Hotel Jakarta gives you the ease and convenience to explore the vibrant city of Jakarta. ... more   less 
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