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“Not worth the price”
Review of Aston Rasuna

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Aston Rasuna
Ranked #84 of 464 Hotels in Jakarta
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Not worth the price”
Reviewed July 6, 2013

Hotel outside looks fine. But for the room it looks old. We have problem of air con which water comes out all tge time. It become wet on the floor. They didnt do anything to fix or change room. And the space foe showing is very small.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mymemaynie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aston R, Management at Aston Rasuna, responded to this review, July 21, 2013
Dear ‘Mymemaynie’

Thank you for contacting us via the TripAdvisor website to share with us your overall experience during your stay.

We have read through your comments and suggestions with the utmost attention and would like to state our regret at the shortcomings you identified while staying with us.

We apologize for the unpleasant experience you had with the air conditioner. We have notified our team about it for immediate action as we wish to ensure all of our facilities are up to standard.

In regards of the space for shower, we would like to apologize for your inconvenience. Hence, we actually have 2 types of rooms: superior and deluxe rooms. For the deluxe room, it has 2 types of bathrooms, one with shower, and the other is a bathtub facility. While the superior room, there is only one bathroom that uses shower. Therefore, we would like to recommend you to request for the deluxe room that provides bigger space of bathrooms in the room for your next visit in the future.

We would greatly appreciate it if you could stay with us again in order to give us another opportunity to provide you with the services and level of care that we are known for.

Warmest regards,

Management
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613 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (78)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Karlsruhe, Germany
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed June 26, 2013

The hotel has a good location with very friendly and helpful staff. The size of the room is really good, furnitures are well-maintained.
I specially enjoy the food from the hotel restaurant: excellent with reasonable price.

  • Stayed February 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank F C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonRasuna-Jakarta, Management at Aston Rasuna, responded to this review, July 3, 2013
Dear ‘F C’

We are very pleased to hear that you had such a wonderful time via the service of our associates as well as our facilities.

We hope you had a great trip and we look forward to welcome you back in the not too distant future.

Also we would like to thank you for the time taken to write this review for others to see and to appreciate the Aston Rasuna.

Best regards,

Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Annapolis, Maryland
Level 4 Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed June 19, 2013

Stayed here about 5 years ago and the place was a good value and well kept. Came back for a month and it has changed for the worse. It seems to be filled now with young college aged crowd and Indian businessmen. The draw seems to be the cheap room rate and the free breakfast. The rooms are not kept up anymore like they were. The breakfast buffet is filled with students, many of whom seem to be filling their bags for lunch later which impacts your choices. I also noticed that a new mosque has taken up residence right outside the complex near the hotel which translates into the usual 4AM call to worship at top volume. The hotel is a good bargain, two pools to choose from etc but it has fallen off on quality to such an extent that we will be looking for other options next visit. The staff is very professional and responsive.

Room Tip: Recommend the highest floor possible to mitigate the 4AM call to worship. Would recommend asking fo...
See more room tips
  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Otto K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonRasuna-Jakarta, Management at Aston Rasuna, responded to this review, July 3, 2013
Dear Mr. Otto K,

Thank you for your loyalty and return visit to our property, although this time we seemed to have failed to meet your expectations about the hotel.

Over time, people have come to know about Aston Rasuna from all countries, with a variety of ages, occupations and needs. We truly regret if that caused you any inconvenience.

With regard to morning prayers at the adjacent mosque we do apologize; we try to provide rooms on the far side from the mosque, based on guest requests.

Thank you again for recognizing the efforts of our associates. I would like to assure you that we are very aware and appreciative of their contribution and loyalty to our business.

We look forward to welcoming you back here in the not too distant future.

Warmest regards,

Management
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hk
Level 4 Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed June 5, 2013

Stayed here for a month three years back and was here recently.. How the days have flown and along with it our peerception of the Hotel.
While the lobby and the Dining area still seem good..
the rooms look tacky and are not worth the price..
Aston Kuningan is much better for the same price and there are many other options open..
The rooms are in desperate need of a make over.
I asked for a water kettle and I was given an ancient aluminium kettle with a beak which was probably used last in 1965.
The room service is spot on though..
It is expensive.. So if you have special lady guests.. it is better to avoid placing orders for cocktails through room service..
Service continues to be attentive though there is a spa on the 5th floor.. they are not allowed to access the guest rooms..
The pool is ok and there are several dining options nearby like the Epicentrum.. Taxis are arounfd the clock.. On the whole for the lack of better choice.. may be value for money.. if you are not spending too much time in the room..alone..

Room Tip: There are better options available in Jakarta..
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  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ns8998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonRasuna-Jakarta, Management at Aston Rasuna, responded to this review, June 19, 2013
Dear ‘ns8998’

First and foremost, we would like to thank you for taking the time to share your experience of staying at Aston Rasuna Jakarta. We would like to express our deepest apologies for any inconvenience caused during your stay.

For your information, since the beginning of the year we have been implementing a program to rejuvenate the property in order to ensure all guests receive the highest standards of service and product.

We truly hope that your unfortunate experience will not deter you from staying with us again and look forward to welcoming you back to Aston Rasuna Jakarta in the very near future.

Warmest regards,

Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Level 1 Contributor
4 reviews
3 hotel reviews
Reviewed June 1, 2013

Recently I stayed at Aston Rasuna, the area was really convenient for getting around, and I had a few meetings in the lounge at the hotel as well. The food was really good and the staff very friendly. Rooms were clean, and very spacious, and the room service was very fast. Gym was good with all you need on a quick 3-4 day business trip. Internet was good, Taxi's on stby (Bluebird, which are the only Taxi group which is consistently good in Jakarta. There is a mall just down the road, with coffee shops and lots of food outlets, and a cinema, which makes a nice break after business hours. Good Value, would stay here again on my next business trip.

Room Tip: Kwe Tiau is a must, very tasty!
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Valemy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonRasuna-Jakarta, Management at Aston Rasuna, responded to this review, June 19, 2013
Dear Valemy S.

First and foremost, we would like to thank you for taking the time to share your experience of staying at Aston Rasuna Jakarta.

It is always good to see our guests take time to leave their valued feedback. It is very rewarding to know that our staff and the service they provided left you feeling very satisfied.

We look forward to seeing you next time.

With best regards,

Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 4 Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed May 28, 2013

pros- very large, clean suite/ kitchen facilities/ washing machine/ very good value for money/ friendly, helpful staff/ fitness center, pool and mini-mart/ central location
cons- occasional wait for the lifts/ still smoking inside buildings.
All in all very good and I will stay here again when in Jakarta.

  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ian_aus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonRasuna-Jakarta, Management at Aston Rasuna, responded to this review, June 19, 2013
Dear ‘Ian Aus’,

Thank you for your most kind comment. We really appreciate your review regarding our facilities and look forward to welcoming you back on your next visit.

Be assured we will continue to introduce improvements to all our products and services in order to create unforgettable experiences for you, one of our valued guests.

With best wishes,

Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 3 Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 28, 2013

This is a great hotel, with location very near to the commercial district. Very easy to find movie theater, cafe, mall nearby. They have friendly staffs, and a very nice room. I really have a great time staying at Aston Rasuna.

  • Stayed April 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Andhika K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstonRasuna-Jakarta, Management at Aston Rasuna, responded to this review, June 19, 2013
Dear Andhika K.

Thank you for your kind review and for choosing Aston Rasuna Jakarta. We certainly would like to welcome you back to the hotel when you visit Jakarta in the future.

Please do not hesitate to tell us how we can make your stay even more memorable. We look forward to taking care of you on your next trip.

Best regards,

Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Aston Rasuna

Property: Aston Rasuna
Address: Komplek Apartemen Taman Rasuna, Jakarta 12960, Indonesia
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#47 Spa Hotel in Jakarta
#48 Business Hotel in Jakarta
#64 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Aston Rasuna 4*
Number of rooms: 223
Official Description (provided by the hotel):
A four star property offering both short long stay in All-Suite accommodation that is tastefully furnished with refreshingly modern interiors. Combining all the facilities of an International hotel and the comfort and personal service of a residence - the Aston Rasuna offers guests affordable luxury in the very heart of Jakarta's CBD. Strategically located in the heart of Jakarta CBD, the Aston Rasuna allows guests to enjoy their stay for either business or pleasure with easy access along Jl. H.R. Rasuna Said to restaurants and shopping malls. Enjoy a vibrant experience of city lifestyle through easy access to the various places of interests and entertainment spots. ... more   less 
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Also Known As:
Aston Rasuna Hotel Jakarta
Aston Hotel Rasuna
Jakarta Aston

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