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“Great hotel and nice area”

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The Ritz-Carlton Jakarta, Mega Kuningan
Ranked #3 of 468 Hotels in Jakarta
Certificate of Excellence
Reviewed August 7, 2008

Stayed 2 days in mayfair suite club level with my husband and my 8 month old baby (unfortunately I got information that baby cannot go in there, so never try to go to the club) . The pool is very nice as I can look after my baby in the gazebo whilst my hubby swimming. We got Mayfair suite club level which is at 25th floor, it is huge and better than the pictures I have seen in the hotel website. The only downside for me is the room service -Indonesian menu are not great for a 5 star hotels (perhaps after 2 weeks having indulge by mother's cooking).

  • Stayed: June 2007, traveled on business
    • Value
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    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Thank Lj1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 12, 2008

If you can afford to stay here when in Jakarta, you should. I can't even begin to describe the lengths they've gone to make this place luxurious, but I'll try anyway.

- Motorized blinds on the picture window next to the bathtub.
- The softest, widest hotel desk chair anywhere.
- Bulgari soap, shampoo, etc.
- 42" flat TV with proper English language channels.
- Walk in closest accessible from both the room and bathroom.
- Control of all lights, etc. from one switch box by the bed.
- Shower faucet that automatically sets itself to a nice warm temperature.
- Three story tall club room with food at all hours, billiards room, wrap around view of the city, etc.
- Excellent gourmet restaurants with live entertainment, even at the buffet.
- Security up the ying yang, which is scary but it's good that they're there!

I have absolutely no complaints whatsoever, and wish that every city had a hotel this nice.

m.

Stayed: July 2008
2  Thank baskoner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 2, 2008

CHECK-IN: The clerk at lobby reception gave the option to check-in there or to go up to the club level to be checked-in. We thought we would go with the full Ritz club experience and be checked-in on the club floor. The clerk escorted us up to the club floor and introduced us to the concierge. The concierge led us to the lounge and offered us drinks while processing the credit card and check-in. Then, a concierge escorted us to the room. All in all, club check-in was just additional steps and made reaching the room too long of an ordeal. It was nothing special so we regret not just going through the process at lobby reception. Service standards were there, but at no point did we experience anything special in regard to staff personalities or service.

CLUB LEVEL ROOM: Good size room, immaculate, good amenities, nice toiletries (Bulgari), great floor to ceiling windows the span of the room… but still not a great room. There seemed to be far too much furniture (or maybe it was just very badly arranged) that made the room awkward. Although spacious at the end with the desk and window there was no space at the other end with the sofa, coffee table, chair, etc. crammed in beside the bed. The furniture definitely can be and needs to be rearranged. The lighting in the closet was pathetic and the emergency flashlight had to be used frequently to see inside the safety deposit box. The dressing closet lighting was far too dim for viewing ones self in the full-length mirror. Turndown service was performed differently each night. One thing done one night, but not the next, the extra pillows put in one place one night and then in the closet the next and so on. The attendant that came to provide turndown service on our first night gave a look of much displeasure in my requesting that he return later as we were still getting dressed for dinner. He certainly made me feel as though we were being a big inconvenience. The complimentary pressing was very much appreciated and perfectly done and timely. The bathroom is nicely designed for the simultaneous use of two people. The hairdryer always overheated and stopped operating until it cooled down again. The Bulgari toiletries are a nice touch. However, the printing on the tiny and identical bottles is miniscule so it is very difficult to decipher what each bottle contains.

CLUB LOUNGE: The lounge is large with three different sitting areas of which two of them have flat-screen TVs. There is a billiard room, a computer room with two computer stations, a food and beverage service area and the concierge desk. Never saw the conference room. There are many tables for eating and four sofa & chair combos. Breakfast in the lounge was pleasantly serene, the coffee superb and service pleasant and efficient! The buffet was disappointing for us as it had too much focus on Western cuisine. We prefer to eat local food when traveling so it would have suited our tastes more if there were more Asian items. Breakfast was also available in a lobby area restaurant. Although it did offer more Asian cuisine items than the club lounge it was too crowded and noisy for persons who enjoy a tranquil morning environment. Overall, the food quality for all the various F&B periods in the club lounge was good (for complimentary food) and the selection was amply sufficient.

CLUB CONCIERGE: Niki, one of the male lounge attendants was most pleasant to interact with. He was warm and genuine with a nice balance of humor and highly hospitable. Outside of Niki none of the other concierge or attendants shone in regard to personality or service talents. They were rather unforgettable actually. After being at the hotel for a few days my wife and I went to the lounge for breakfast whereupon one of the concierge stopped us as we were entering the lounge to inquire my room number and then proceeded to ask my wife for her room number as if we were traveling separately. The manner in which she asked seemed as if she suspected us of being non-club guests trying to sneak in for a free breakfast… not to mention it made my wife feel second rate. This certainly was not good for the guest recognition standards set and expected. Although we attempted to be clear in relating our expectations and needs for “local” restaurant and shopping recommendations the concierge did not grasp what we wanted and sent us to the regular places that tourists go. We then did our own research and found “local” cuisine and shopping. The concierge highly recommended we dine at Lara Jonggrang. This turned out to be a big disappointment and when we returned to the hotel the concierge told us they had never been to this place! Overall, it did seem that the concierge were more preoccupied with their administrative duties at the concierge desk than to be true Concierge. The ladies at the concierge desk clearly exuded an aura of self-importance and certainly do not enjoy providing service or assisting guests. Perhaps they think that type of work is for the lounge attendants to handle. They are obviously accustomed to assisting business guests and as a result are not prepared or expected to be concierge to the leisure traveler.

HOTEL: The key-cards that were issued to us at check-in became faulty in the middle of our stay and did not work in the elevators a couple of times. On one occasion a bell-boy happened to be there and used his card to activate the panel for us. The second time we had to go to the front desk to obtain a replacement. We found the lobby lounge to be non-conducive for enjoying a relaxing nightcap as the live entertainment was far too loud. We tried again on another night when there was not live entertainment but found the thumping and din from the disco below very unpleasant. The room is big and dark and service was on the brusque side. We enjoyed the lobby lounge venue and service much better at the Grand Hyatt when which we visited while at the Plaza Indonesia.

POOL/SPA/HEALTHCLUB: We liked the pool, the bales at the far end are most pleasant, the attendants were highly attentive and the complimentary bottled water, wet hand-towels, mango puree shooters and fruit were greatly appreciated and enjoyed. The spa facilities contain a relaxation area with seating, beverages, TV, and some reading materials. There is a whirlpool, cold plunge pool and a steam room and dry sauna. Robes, slippers, towels and bottled water are either in the locker or provided throughout the facility. The facilities were never busy. Overall, we enjoyed the use of the locker/spa areas, but the facilities are looking very old and tired. The relaxation area seating could be more relaxing if the seating had ottomans to rest one’s legs on. The area seemed overly sparse, cold, too dimly lit so was rather uninviting. The spa massage rooms are large and nicely furnished with glassed showers. The massage was very good and one of the top two I had of many on our entire trip. The personnel at the spa desk are not very warm and seem to be wary of everyone that enters the facility which gives off an impression that they are always on guard for an imposter guest or that you are trying to get past without paying. I had the same type of interaction with the same spa desk personnel on multiple visits so there was certainly no guest recognition here! Although we meant to we did not use the fitness center, but it seemed to be of a sufficient size and had all the needed and standard equipment.

CHECK-OUT: Well, we could have been at any generic hotel front desk as the clerk’s main focus was to ensure we confessed our mini-bar use so she could add the charges. There was no attempt made to make us feel like valued guests that the hotel wanted to see return. On top of that, the guest information literature stated that there were complimentary local calls. So, we were not pleased to see local calls on our billing statement. We were even more disappointed to learn that calls to local cell phone numbers do not qualify for complimentary local calls. It would be a better service if the literature pointed this fact out. It is not that such charging did not make sense to us. It was that we never predicated that calling a local person’s cell could be considered long-distance. Notification of this fact would be a service to the guest.

OVERALL: This Ritz was the pits! The huge marble lobby is most uninviting and there is nothing in the lobby area that is warm and welcoming. It is indicative of the overall service and product level of this Ritz-Carlton.

  • Stayed: February 2008, traveled with family
    • Value
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    • Cleanliness
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    • Business service (e.g., internet access)
7  Thank Bette M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 25, 2008

Enjoyed my stay in this hotel, will definitely stay again.

  • Stayed: January 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Thank Cancyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2008

I did not stay here, but did spend a half day in their conference facility, and was very impressed.

Security, as at the JWMarriott across the street, was very, very tight. I was fully comfortable here.

Our meetings were on the Mezz level, and the food spread was quite good, and all foods/drinks were topped up frequently. The A/V was perfect, and everything went well.

I had a Latte at the coffee shop, and it was very nice. Several of us enjoyed lunch at their buffet, and my Indonesian colleagues said that the local dishes were true to form.

Lobby was impressive, 3 stories, marble, hardwoods, etc. Clearly a Ritz 2.0… not one of the older properties.

  • Stayed: February 2008, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Thank Chauncey_Gardiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 1, 2008

Rooms are beautifully appointed. You could live in a room happily. Staff is well trained and makes every effort that you enjoy your stay and feel welcome.

  • Stayed: December 2007, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Thank Di D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 30, 2007

This is truly a very nice hotel. It is ultramodern, with all the latest conveniences, very large rooms and very nice public areas.

I stayed in room 1603, a large corner room with good views of the Jakarta skyline. The room is large, with a large walk through closet, a large bathroom with separate tub and shower area, a separate desk and sitting area and a very comfortable bed. I had no problems with hallway / exterior noise. You could hear muffled exterior sounds - sirens, calls to prayer, etc, - but it was not loud or obtrusive. The only complaints - and these are minor - is that the bathroom light switches control the closet lights and the bathroom is at the far end of the room, whereas the closet is closer to the bed. Additionally, the ethernet cable is not long enough to allow you to put your laptop on the main desk surface - you have to put it on a lower side credenza, which may be too low for some people. Otherwise, truly excellent.

I had room service three times and every time my order was accurately served, promptly served and was of good quality. The main restaurant is a very large buffet. The evening buffet will satisfy tastes of people from all corners of the world.

Security is very thorough - both on the driveway, at the front door, and apparently at certain times of day, at the elevator bank. The only minor security concern might be the fifth floor outdoor (rooftop) walking track, which does not appear as if it would be really well lit at night (I only used it in the daylight).

Overall, this is one of the best hotels I have ever visited. If you find yourself in Jakarta on business, this hotel is an excellent choice.

  • Stayed: October 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
2  Thank jbtexas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton Jakarta, Mega Kuningan

Address: Jl. DR Ide Anak Agung Gde Agung Kav. E.1.1 no. 1 | Mega Kuningan, Jakarta 12950, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Jakarta
#3 Spa Hotel in Jakarta
#3 Luxury Hotel in Jakarta
#4 Business Hotel in Jakarta
Price Range: $116 - $238 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton Jakarta, Mega Kuningan 5*
Number of rooms: 333
Official Description (provided by the hotel):
Setting a new standard of luxury in the Indonesian capital city, The Ritz-Carlton Jakarta, Mega Kuningan is situated in an open area affording beautiful views. Located at the business district of Mega Kuningan, our Jakarta hotel is only 31 kilometers from Soekarno-Hatta International Airport. Sleek sophistication outside provides a way to warm elegance inside, where each guest room and suite offer an oasis of pampering and prestige. Accommodations are one of Jakarta's most spacious. The baths feature floor-to-ceiling windows overlooking the city. Luxury amenities such as fine linens, designer bath essentials and a 55-inch LED screen television enhance each stay. For dining options, TEMPUS, a hot spot hosting two different zones of Avanti an JADE for elegant karaoke. For meetings, conferences, weddings and social functions, The Ritz-Carlton Jakarta, Mega Kuningan features 22 meeting rooms, 1600 square meter The Ritz-Carlton Grand Ballroom and 1000 square meter Grand Mutiara Ballroom. ... more   less 
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Also Known As:
Ritz-Carlton Jakarta Hotel Jakarta
Jakarta Ritz Carlton
Ritz Jakarta

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