I like staying a Ritz Carltons because it should be hassle and worry free. I have come to trust this brand. Unfortunately this one doesn't live up to it. The front office staff is all smiles but not so much about solving problems. They could make sense of my reservation and finally after 30minutes found a solution that turned out to be what I suggested at the beginning. I wouldn't mind this so much had they not been rude as well. Not what I expected from the Ritz Carlton brand.
The AC in the room didn't work. Ok things break. Normally they should check the room before giving it to guest. Again i can accept this. Unfortunately what i can accept is that it took me 3 calls over 2 hours to get someone to even check it.
The Ritz Carlton brand means better service than this.
- Official Description (provided by the hotel):
- Setting a new standard of luxury in the Indonesian capital city, The Ritz-Carlton Jakarta, Mega Kuningan is situated in an open area affording beautiful views. Located at the business district of Mega Kuningan, the hotel is only 31 kilometers from Soekarno-Hatta International Airport. Sleek sophistication outside provides a way to warm elegance inside, where each guest room and suite offer an oasis of pampering and prestige. Accommodations are one of Jakarta's most spacious. The baths feature floor-to-ceiling windows overlooking the city. Luxury amenities such as fine linens, designer bath essentials and a 55-inch LED screen television enhance each stay. For dining options, guests can choose from: Asia, featuring Jakarta's largest Island Buffet Restaurant, Lobo, Jakarta's contemporary restaurant, where finest USDA prime beef steak are prepared in a spectacular display of modern interior design for bar, lounge and dining destination and TEMPUS, a hot spot hosting two different zones of Avanti for cozy lounge with compelling dance floor and JADE for elegant and spacious karaoke. For meetings, conferences, weddings and social functions, The Ritz-Carlton Jakarta, Mega Kuningan features 22 meeting rooms, 1600 square meter The Ritz-Carlton Grand Ballroom and 1000 square meter Grand Mutiara Ballroom for medium size function that can be tailored to any needs, including the city's most luxurious wedding and conference. ... more less
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- Also Known As:
- Ritz-Carlton Jakarta Hotel Jakarta
- Jakarta Ritz Carlton
- Ritz Jakarta