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“Fine 4 star hotel but watch out: upgrade is not a true upgrade!”

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Novotel Jakarta Mangga Dua Square
Ranked #38 of 465 Hotels in Jakarta
Certificate of Excellence
Amstelveen, The Netherlands
Level Contributor
245 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
“Fine 4 star hotel but watch out: upgrade is not a true upgrade!”
Reviewed April 20, 2014 via mobile

This Novotel we carefully selected based on all sorts of reviews here. One of the main topics I came across constantly was the upgrade. About everyone was upgraded to a higher standard floor. And so were we.. We thought at least.
While looking into the description of the standard floor and the premier room (that we were upgraded to) I noticed we were not upgraded at all.. So Novotel, please be honest with your guests. I selected and booked the rooms carefully and was happy when booking, now I feel a bit disappointed.

The hotel itself is a nice 4 star hotel. Rooms are big, beds are comfy, bathroom nicely equipped. The minibar unfortunately is empty.
When we arrived we were checked in smoothly. We had booked 2 rooms of which one unfortunately wasn't ready yet. It was very unfortunate as we had travelled 16 hours and were in need of a rest desperately. Luckily enough our groups was my family so we ended up with one kid on the sofa, one on the floor and us in bed to take a nap. Before taking a nap we of course wanted to take a shower, for which we missed the towels. Grmph.. Housekeeping brought them up quickly.

Our first night we had dinner in the hotel restaurant, waited for by the nicest staff ever! The food was superb! Easter morning the breakfast room was really crowded, making it a tough job to keep buffet stocked.

The pool is nice, not to warm and not too hot, decent sized and kept cool around it by a sophisticated cooling system. Here too the staff is really into caring for the customers! Presenting a ball to our kids to play with (when we were the only ones using the pool), keeping our books safe when a rain storm hit Jakarta, etc.

Finally, the location of the hotel next to the mall is okay. Better is the fact that it's only 15 minutes from Kota, should you be into sightseeing!

Stayed April 2014, traveled with family
Helpful?
Thank Moramare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,251 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Spanish first
  • Thai first
  • Any
English first
Auckland Region, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 15, 2014

its a nice otel but rooms are very poor ,i have been offered to upgraded the room but the room was just bigger then the suit and same style ,i think the hotel run by the chinase person who does not like to spent money ,i wouldn't stay there again ,its not 4 star hotel when it comes to room but the service was good ,

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Ozgur I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review, June 30, 2014
Dear ozgurjahn,

Greetings from Novotel Jakarta Mangga Dua Square.

Thank you for sharing your recent experience in our hotel.

I am sorry to hear that your stay wasn’t up to your expectations. In Novotel Jakarta Mangga Dua Square, we always try to provide the best staying experience for our guests. We take this issue seriously and I would highly appreciate your contribution for our improvement. By this chance, I also would like to inform you that we are currently refreshing all the guest’s rooms and public area before start a full renovation on the next year.

At the same time, I very much delighted to hear that you are satisfied with the excellent service given by our staff. It is a pleasure to know that the service rendered is appreciated and surely will motivate our team to always provide a heartfelt service.

Should you travel back to the city, we look forward for an opportunity to welcome you again at Novotel Jakarta Mangga Dua Square.

With best regards,

Fabrice Mini
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bandung, Indonesia
Level Contributor
42 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed April 9, 2014

a really nice hotel..
i came early about 10am from the airport, and the rooms are full because they have a group of visitors..Mr. Adi at the reception help me to get the room, he is very helpfull..he said that i'll have to wait for a while, he gave me a coupon for free drinks at the lounge..not so long before my room is ready..good job..

overall rating based on my side of story :

PRO :
1. a quick check in prosedure (Mr. Adi was very helpfull)
2. a clean room, fully equip with amenities, clean bathroom, cozy sofa
3. a good swimming pool
4. a very tasty breakfast, plenty of choices
5. a very fast check out
6. staff are very nice, they smile a lot..
7. a quick room service, i asked for additional toothbrush and the delivery man showed up just within minutes
8. near to shopping mal..

CONS :
NOTHING!!

i would love to stay there again..

no words needed..love everything..

Good Job Novotel..

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DaniJunaedi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review, June 3, 2014
Dear DaniJunaedi,

Greetings from Novotel Jakarta Mangga Dua Square.

Thank you for posting a nice review of your recent stay at Novotel Jakarta Mangga Dua Square on TripAdvisor.

It is always a pleasure to read feedbacks from our Guests and to hear that you have a very good experience while stay with us. There is no better satisfaction than knowing that we were able to exceed your expectations. Your compliment also has been passed to our Front Desk Agent and surely they are thankful for it. I trust a positive comments such yours will motivate our team to keep up with the services given.

Once again, thank you for choosing Novotel Jakarta Mangga Dua Square as your preferred accommodation and look forward to having the opportunity to welcome you again in the near future.

With best regards,

Fabrice Mini
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plymouth
Level Contributor
81 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed April 7, 2014

A really nice hotel, we had a lovely room with a great view over the terrace and carp pond. The staff were all really friendly and helpful and nothing was to much trouble. The hotel is part of the Mangga Dua Square shopping mall so there are hundreds of shops and a number of places to eat right on the doorstep. The breakfast was really good and the evening buffet was also really nice with a great selection of food to try. Taxis are available right outside the hotel front door or there's a busway stop across the road, go on give it a try it's a really good way of getting around the city!

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JamesPlymouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelJakartaM2S, General Manager at Novotel Jakarta Mangga Dua Square, responded to this review, May 25, 2014
Dear JamesPlymouth,

Greetings from Novotel Jakarta Mangga Dua Square.

Thank you for staying with us during your trip to Jakarta and kindly post a fabulous review on TripAdvisor.

It is very gratifying to know that you enjoy your staying experience with us. I hope everything from your arrival until your departure was well taken care of. It is our mission to make the most of your stay and will keep doing so. My team will be so happy to read your comments and we will continue to provide a heartfelt service to our Guests. I am also glad to know that our location is convenient for you.

Once again thank you very much for sharing your experience with us. We are looking forward to having the pleasure of welcoming you again in the future at Novotel Jakarta Mangga Dua Square.

With best regards,

Fabrice Mini
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Jakarta Mangga Dua Square

Property: Novotel Jakarta Mangga Dua Square
Address: Jln. Gunung Sahari no. 1, Jakarta 14420, Indonesia
Location: Indonesia > Java > Jakarta > Pademangan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Family Hotel in Jakarta
#32 Business Hotel in Jakarta
#36 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Jakarta Mangga Dua Square 4*
Number of rooms: 363
Official Description (provided by the hotel):
The Novotel Jakarta Mangga Dua Square is strategically located in the prominent Mangga Dua area, close to the coast - Ancol Dreamland, historical Old Batavia area, as well as to Jakarta International Expo in Kemayoran making it the One Stop Destination in North Jakarta. Novotel hotel is part of a large and modern shopping, entertainment, exhibition, wholesales as well as retail complex known as Mangga Dua Square. Novotel Jakarta Mangga Dua Square, located in the capital of Indonesia, near to Batavia Old Town, state-of-the-art leisure facilities. Close to local business and precisely near JIExpo Kemayoran, shopping and entertainment options, and only 30 minutes from the international airport. The highly anticipated interior facelift of our facilities have begun, allowing us to continue providing the best hotel experience to you, our valued clients. ... more   less 
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Also Known As:
Novotel Jakarta Mangga Dua Square Hotel Jakarta
Novotel Hotel Jakarta
Novotel Hotel Mangga Dua
Novotel Mangga Dua
Jakarta Novotel

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