We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Alfred Hitchcock came straight to mind... :-)”
Review of Hotel Kristal

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Hotel Kristal
Ranked #57 of 462 Hotels in Jakarta
Singapore, Singapore
Level Contributor
65 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Alfred Hitchcock came straight to mind... :-)”
Reviewed December 1, 2007

This apartment styled hotel is located near Pondok Indah, an exclusive housing estated. The so called one bedroom suite is really a studio room with a seperate galley kitchen.

My room only housed a Queen size bed not a King size.

The corridor at every room level is long and a little spooky (you could imagine how lightings can do so much psychologically).

The other spooky thing is, 5 to 6 long knifes for different usage laid out nicely on the bench top of a very very small galley kitchen. Alfred Hitchcock came straight to mind... :-)

The window's rubber lining to seal off noise from the street has disintegrated thus noise is very evident, though not as bad as Palace hotel in Ho Chih Minh.

The grouting in the bathroom needs serious cleaning...a reflection of general house keeping of the hotel and not just the room.

  • Liked — The size of the room and general amenities in room.
  • Disliked — The cleanliness could be better...a reflection of shoddy cleaning.
  • Stayed November 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 74salt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

293 reviews from our community

Traveler rating
    67
    150
    60
    13
    3
See reviews for
65
12
18
167
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Thai first
  • Any
English first
Blackburn,Lancashire,UK
Level Contributor
29 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed June 29, 2007

The first time I have stayed at the Kristal, it came highly recomended by the ex-pat community here in Jakarta.
I had an excellent 1 bedroom suit with small kitchette [didn't use]
The hotel facilities are excellent and there is a very popular bar/resturant the Satu Lagi beware on Tuesdays & Thursdays they are ladies nights and it can be a bit of a zoo.
The Business center offers excellent facilities and for a medium priced hotel it offers good all round value for money.

  • Liked — It is just very good value
  • Disliked — There tended to be regular infuxes of very tiny ants but they where dealt with promptly by staff
  • Stayed June 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Mudengineer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
indonesia/south africa
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 24, 2007

Lots of Room but Very Average

When staying in Jakarta the most important factor is
staying reasonably close to where you have
appointments as the traffic is horrifically busy and
unpredictable. We stayed in a 2 bedroom unit with
kitchen & 2 bathrooms. The 2 bedroom units have plenty
of space & have recently been refurbished. –
refurbishing is still underway on the 4th floor. The
hotels gym is well equipped & is frequented by many
expatriates in Jakarta due to well priced memberships.
The food at the hotel’s “Satu Lagi” bar was
tasty and
offers a good atmosphere. Our laundry came back with
minor stains still attached but after contacting
management this was quickly rectified.

Kristal is by no means my first choice of hotel but
because of it’s location for business and family
purposes I will frequent this well priced hotel again.

  • Liked — Rooms have lots of space & lots of TV channels for kids
  • Disliked — Cleaning of rooms can be improved
  • Stayed May 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank simonl00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colorado USA
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 25, 2006

Hotel Kristal was our home in Jakarta for almost a month and we were very pleased with the service, accomodations, and location of the hotel. It also has very good security, amongst the best in mid-range priced apartment-hotel in Jakarta. It's close to a grocery store and we were able to take advantage of the kitchenette. The rooms are cleaned daily and the kitchen restocked with basic items. There were always Silverbird taxis nearby so it was very easy to get everywhere in Jakarta safely. We highly recommend this hotel.

  • Stayed December 2005
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank globalbutterfly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed May 8, 2006

The room needs to refurbish, pest control maybe required, the equipment need to be changed and most important the Air-conditioner unit need repair as it make extremely loud noises. The front-office staff need to put more smile in their faces and the lift is pathetically small. The only plus point is the distant between the hotel and my office. Overall it is below my expectation of a 4 star hotel.

Stayed April 2006
Helpful?
2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
213 reviews
161 hotel reviews
common_n_hotel_reviews_1bd8 218 helpful votes
Reviewed March 29, 2006

I have stayed over 200 nights at the Kristal in the last 10 years and have watched it grow from a 1 star to a 4 star and unfortunately have recently watched it fall into disrepair. Despite my many repeat stays, I have never been recognized nor personally greeted by the front desk staff, while the bell staff know me and my family all by name. The menu hasn't changed in 7 years and "bali belly" is not uncommon if one isn't careful. I've personally stopped staying at the Kristal in Jakarta because when I presented concerns about room cleanliness, a/c not working, internet not working, etc. to the general manager, he was unable to resolve this issues. The hotel is ideally located and it's many recent security improvements make it somewhat of an oasis in an insecure city however one can find equal security with better rooms and service at several other Jakarta hotels these days.

  • Stayed December 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank j889814672
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed March 15, 2006

I have stayed at the Kristal several times as it is near where I work. It is near the American School and (once you leave the zoo on the street) pretty tranquil. The Satu Lagi is a decent bar where a reasonable number of European, American and Australians hang out --- so you can generally be understood in English anywhere in the hotel. The restaraunt offers varying buffets with good quality food at decent prices. The rooms are large with fair TV choices and high speed internet access (at a small additional cost). Excellent pool, family friendly. Workou and conference facilities good. Health club offers inexpensive massages -- happy endings likely. PADI course available at the pool and can be scheduled to your convenience. The best part of the hotel is that once you are there it just doesn't feel like you are in the mad house anymore.

  • Stayed February 2006, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Jakarta hotels
Swiss-Belhotel Pondok Indah
#100 of 462 in Jakarta
4.0 of 5 bubbles 74 reviews
Mercure Jakarta Simatupang
#34 of 462 in Jakarta
4.0 of 5 bubbles 413 reviews
Show Prices
Show Prices
Show Prices
Swiss-Belinn Simatupang
#110 of 462 in Jakarta
3.5 of 5 bubbles 124 reviews
The Bellevue Suites
#197 of 462 in Jakarta
3.5 of 5 bubbles 61 reviews
Cilandak
Park 5 Hotel
Park 5 Hotel
#92 of 462 in Jakarta
4.5 of 5 bubbles 45 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Kristal? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Kristal

Property: Hotel Kristal
Address: Jln. Tarogong Raya | Cilandak Barat, Jakarta 12430, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#35 Spa Hotel in Jakarta
#39 Business Hotel in Jakarta
#51 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Kristal 4*
Number of rooms: 328
Official Description (provided by the hotel):
Hotel Kristal has a unique combination of hotel service and apartment accommodation, which offers 320 one, two and three bedroom suites and 8 penthouses (2 with private swimming pools). Each suite is equipped with IDD telephone, air conditioning, cable TV with 56 channels, kitchenette, refrigerator, water dispenser and standard guest amenities. We provide daily housekeeping service. For families with children, the little ones thrive in our special bedrooms with bunk beds and Cartoon Network on their own TV set. There is also a playground, tennis court and swimming pool for outdoor activities. Non-smoking floors are available. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Booking.com, Hotwire, Cancelon, Orbitz, Priceline, ACCOR, Agoda, TripOnline SA, HotelQuickly and Hotel.de so you can book your Hotel Kristal reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Kristal Hotel Jakarta

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing