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“Very good value”

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Pullman Jakarta Indonesia
Ranked #22 of 472 Hotels in Jakarta
Reviewed August 22, 2014

We were very pleased with everything about the hotel. We paid $106 (including taxes, etc.) per night through Agoda. Pool, exercise room, service, security, WIFI, all were first rate. Walkway across to the mall. Bedroom/bathroom window (with shade), so you can watch TV from the tub. Only thing negative, was that the TransJakarta bus stop was not in use there due to construction, so had to walk up to next stop.

  • Stayed: August 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank To-King
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe L, General Manager at Pullman Jakarta Indonesia, responded to this reviewResponded August 28, 2014

Dear To-King,

Thank you very much for your trust in Pullman Jakarta Indonesia and taking the time to share your Pullman experience with us.

It was a pleasure to have you stay at our hotel and we are very happy to know that you had an enjoyable time with us in Jakarta. I’m also glad that we have met your expectations and that you had a wonderful experience in Pullman Jakarta Indonesia.

I note with apology of your inconvenience due to the TransJakarta Bus station being currently under renovation. Actually the city of Jakarta has started a major project of building the first urban railway system which will drastically improve the transportation network. We are all looking forward to the end of the construction as this will be great step forward for the city of Jakarta.

Your recognition of our hotel will surely motivate us to continue to carry out our Pullman service philosophy, which is to “Design your journey”. We are looking forward to welcoming you back on your next stay with us dear To-King.

Best regards,

Philippe Le Bourhis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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978 - 984 of 1,814 reviews

Reviewed August 21, 2014

We stayed with a friend for two days and the hotel has really impeccable services, helpful staff, spotless rooms and good facilities such as swimming pool, spa, etc. It is in front of some high level shopping malls so you can find anything you may need (and haven't packed). The breakfast was also very ggod.
I would suggest to stay there also for the good relationship between price and quality.

  • Stayed: August 2014, traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank sweetiecherry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe L, General Manager at Pullman Jakarta Indonesia, responded to this reviewResponded August 25, 2014

Dear sweetcherry,

Thank you very much for your trust in Pullman Jakarta Indonesia and taking the time to share your positive comments of your Pullman experience with us.

It was a pleasure to have you stay at our hotel and we are very happy to know that you had an enjoyable time with us in Jakarta. I’m also glad that we have met your expectations and that you had a wonderful experience at Pullman Jakarta Indonesia.
Indeed our location is one of our assets and this makes us one of the most convenient hotels to stay while in Jakarta.

Furthermore, thank you very much for your compliments on our Spa’s facilities and our buffet at restaurant Sana Sini. We really appreciate your feedback that we stood up to your expectations.

We are looking forward to welcoming you back on your next stay with us.

Best regards,

Philippe Le Bourhis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2014

This hotel hits the perfect balance between luxury and budget. I visited Jakarta on a whim and stayed for four days over the Independence Day celebrations. This was my first trip to Jakarta, but I have been to every country in Asia and stayed in many hotels. The Pullman brand has impressed me in Bangkok, and again in Jakarta. This is the perfect hotel for the first-timer to ease into Jakarta as it has great value, great location, and great amenities.

Location: Thamrin is a safe, westernized, and cosmopolitan area.

Getting there: I arrived (midnight) and left (5am) at non-peak hours. I used a Silverbird taxi on the meter and it cost 230,000 rupiah each way and took 40 minutes.

Eating: I highly recommend the breakfast buffet. There are selections in Western, Indian, Chinese, Japanese, Indonesian, and Singaporean cuisine, as well as a massive pastry and fruit section. It is a great way to experience many local foods without worrying about food poisoning. Right across the street via skybridge, is Plaza Indonesia which also has dozens of restaurants for every budget. If you want to try local foods at the hawker stalls, simply walk or cab north about a half mile and it will be on the right on the block just before the National Monument where the Department of Energy is located. You can't miss it. Just be careful crossing the streets!

Rooms: superb for what they charge ($105 a night). I was upgraded to the newer Pullman Tower. The rooms are newly renovated and larger than the main tower. The downside is that there are some bugs to be worked out. I had to change rooms twice upon arrival. The first room had a shower drain that didn't work and no hot water. The second room has faulty A/C. These were on the 9th floor (955 and 957). They cheerfully and immediately moved to 657 (mall side) and had no further issues. I preferred the view of the street, but some may want to be on the pool side which faces east and is quieter and has less traffic noise. The quality of the bed, linens, and amenities is close to five-star. There were no odd stains, smells, or defects in any of the towels or linens. There are four free bottles of water per day in the room. The bathrooms are huge and well-stocked with towels and every toiletry you will need. The glass window is a bit odd, but it opens the space up visually. There is a desk with plenty of power sockets and a VGA connector for the television. The rooms in the Pullman Tower may be newer, but you have to walk about 50 meters from their elevator bank to access the restaurant and main tower elevators that lead to the pool. They are creating direct access from the Pullman Tower to the pool, but the work isn't done yet. I prefer a newer larger room with a bit of a walk, any day.

Staff: EXCELLENT. I should mention that I am Asian and experienced no discrimination or poor service. Reza and Sugeng in the Sana Sini restaurant buffet were kind and attentive. Teguh took care of my room. I can't say enough about how courteous, helpful, and friendly the staff were.

Pool and gym: There is a shallow pool (5 feet max depth) and a kiddie pool. There were enough chairs and gazebo spaces around during my stay. I recommend using the gazebo and chairs on the far side of the pool as they have the best shade (you will want shade after about 15 minutes in the direct equatorial sun--trust me). The pool bar was not stocked or manned, but I suspect this will be remedied after the renovations are done. There was no pool attendant, but the spa staff came around every so often and removed used towels. They only had a few pool towels left out for guests, but they never ran out. The gym was well-equipped with free weights and cardio machines. The changing area included showers and a jacuzzi.

Spa: I got a massage in the spa. This is the one area where one can see how things used to be done from the Nikko. It's definitely geared towards the needs of a Japanese businessman. I suspect that they will adapt to the more uptight western spa styles and procedures with time.

Overall: this is a four-star property that gets five-stars for value, location, staff, and facilities. It hits all the right marks for travelers on a reasonable budget who want quality but don't need excessive pampering.

Room Tip: Try to get upgraded to the newer Pullman Tower rooms.
See more room tips
  • Stayed: August 2014, traveled solo
    • Value
    • Cleanliness
    • Service
1  Thank Dee P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe L, General Manager at Pullman Jakarta Indonesia, responded to this reviewResponded August 28, 2014

Dear Dee P,

Thank you very much for your trust in Pullman Jakarta Indonesia and taking the time to write such an extensive review of our hotel.

It was a pleasure to have you stay at our hotel and we are very happy to know that you had an enjoyable time with us in Jakarta. I’m also glad that we have met your expectations and that you had a wonderful experience in Pullman Jakarta Indonesia.
Indeed our location is one of our assets and this makes us one of the most convenient hotels to stay while in Jakarta.

Furthermore, we are delighted that you liked the new design and services of the hotel. It is true that the hotel has gone through a huge transformation and today provides real upper upscale service for our guests.

We are very pleased that you had the opportunity to try our breakfast buffet at Sana Sini and that we stood up to your expectations. We are proud to share that Sana Sini recently was awarded the “Best Buffet Variety” by Now Jakarta magazine 2014.

Your many great feedbacks concerning our team, facilities and restaurants have all been extremely well received, appreciated and shared with all our team members especially to Reza, Sugeng and Teguh.
We are glad to see that you are generally satisfied with our rooms and facilities. We however apologize that you had dissatisfactions regarding the first 2 rooms ( #955# and #957#) that you stayed-in.
Kindly rest assured that we take this valuable input and we have been briefed our engineering team.
Your recognition of our hotel will surely motivate us to continue to carry out our Pullman service philosophy, which is to “Design your journey”. We are looking forward to welcoming you back on your next stay with us dear Dee p.

Best regards,

Philippe Le Bourhis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 18, 2014

  • Stayed: August 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Pertti K
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Philippe L, General Manager at Pullman Jakarta Indonesia, responded to this reviewResponded August 25, 2014

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 16, 2014

The service of the hotel was bad on the way they treated the Asian guest, i need to look for the table myself after they took my room number for breakfast, tea and coffee were not serve and you need to get it yourself. Really with the price that high fir this kind if bad service, no thank you.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Yeh L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe L, General Manager at Pullman Jakarta Indonesia, responded to this reviewResponded August 21, 2014

Dear Yeh L,

Thank you for choosing to stay at Pullman Jakarta Indonesia and for spending your valuable time to write your comments about us on Tripadvisor.

I note with regret that we didn’t meet your satisfaction and we are sorry to read that you were offended by one of our associates’ behaviour during your breakfast

Kindly rest assured that we take this issue very seriously and we will have already briefed our team and we will conduct further training to insure an up-to-standard Pullman experience for our guests. It is our primary concern that all of our guest experience a great stay with us and feel rightfully acknowledged and respected.

We hope that you will give us the opportunity to show you our true level of service and host you to a truly unforgettable stay at Pullman Jakarta Indonesia.

Wishing you to have a great day and see you soon Mr.Yeh L.


Best regards,

Philippe Le Bourhis
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 14, 2014

  • Stayed: August 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Gabriel Yesyuru... W
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Philippe L, General Manager at Pullman Jakarta Indonesia, responded to this reviewResponded August 16, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed August 13, 2014

Well located in the business district and nearby shopping malls, this hotel is spot on for the business traveller. I took advantage of their attractive pricing to go for the executive deluxe room which is actually two rooms put together so an office area and a bedroom plus greatly enlarged bathing facilities. It worked for me, very comfortable, clean and well maintained. Breakfast in the ground floor Sani Suni restaurant was excellent with a huge range of dishes from numerous serving stations. Room service and laundry both efficient and reasonably priced. A winner.

Room Tip: the higher the better as road is busy
See more room tips
  • Stayed: August 2014, traveled on business
    • Sleep Quality
    • Rooms
    • Service
Thank Simon C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Philippe L, General Manager at Pullman Jakarta Indonesia, responded to this reviewResponded August 14, 2014

Dear Simon C,

Thank you very much for choosing and trust Pullman Jakarta Indonesia for your stay and taking the time to share your Pullman experience with us. We truly appreciate your positive comments on our Tripadvisor. We are glad to see that you are generally satisfied with our rooms and facilities.
Furthermore, we were delighted to receive your feedback and it gave us great pleasure to read that we have met and exceeded your expectations in services.
Furthermore, thank you very much for your great compliments on our buffet and the service at restaurant Sana Sini. We really appreciate your feedback that we stood up to your expectations. We are proud to share that Sana Sini recently was awarded the “Best Buffet Variety” by Now Jakarta magazine 2014.
Your compliments on our room service and the laundry team during your stay with us are very much appreciated and we will share it with our team members.
It is most satisfying to read that you enjoyed your stay and left with happy memories.
Your recognition of our hotel will surely motivate us to continue to carry out our Pullman service philosophy, which is to “Design your journey”. We are looking forward to welcoming you back on your next stay with us.

Best regards,

Philippe Le Bourhis
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Jakarta Indonesia

Address: Jl. MH Thamrin 59, Jakarta 10350, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta > Menteng
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #22 of 472 Hotels in Jakarta
Price Range: $107 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Jakarta Indonesia 5*
Number of rooms: 427
Official Description (provided by the hotel):
Located in the center of Jakarta's business and leisure district, Pullman Jakarta Indonesia is within walking distance of Plaza Indonesia and Grand Indonesia shopping centers. The five star hotel offers 427 upscale business and leisure accommodations with an elegant and warm ambiance. We offer a wide variety of Asian, European and Japanese cuisine while specializing in meetings and corporate functions. ... more   less 
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