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“Friendly service and good rooms”

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Pullman Jakarta Indonesia
Ranked #18 of 460 Hotels in Jakarta
Certificate of Excellence
Level Contributor
49 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Friendly service and good rooms”
4 of 5 bubbles Reviewed March 6, 2014 via mobile

This is a good hotel in central Jakarta, close to a major shopping mall. The rooms are a good size and clean. The Tapas bar serves good food and drink which is excellent value. If you want something different you can go across the road to the shopping mall.

Stayed March 2014, traveled on business
Helpful?
1 Thank Steve M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bulan B, Quality & Attitude Manager at Pullman Jakarta Indonesia, responded to this review, March 12, 2014
Dear Steve M,

Thank you very much for sharing with us on your experience at Pullman Jakarta Indonesia. We are delighted to read that you enjoyed our Tapas and cocktails at our Kemixtri Gastro Bar and that you were pleased with our rooms. We are proud to share with you that we have recently opened a new restaurant called Sana Sini, which serves an extraordinary array of food from around the world with 4 individual kitchens featuring live cooking demonstrations. We hope that you will have an opportunity to visit us again and we look forward to the pleasure of welcoming you soon.

Kind regards,

Philippe Le Bourhis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,423 reviews from our community

Traveler rating
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    551
    138
    40
    20
See reviews for
191
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (201)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Grand Rapids, Michigan
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
1 of 5 bubbles Reviewed March 4, 2014

At checkin, at 10:00pm, I was told I had a choice between a smoking room or a room that had just been painted and still smelled of paint....and I had to wait 15 minutes to see if it really was rid of the paint smell. Of course I had reserved a non-smoking room, so this was distressing. They made no attempt to rectify the situation.

Upon entering my room, I found there was mold in the bathroom, the furnishings were worn and dirty. Since I had pre-paid the room, I had no choice but to stay. I will not make the same mistake again.

Please note, this is NOT the Pullman near Central Park. Some of the reviews here are for that hotel, and I have no idea what that one is like. This is the one on Jalan Kebon Kacang Raya. Don't stay here.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EJtraveler558
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bulan B, Quality & Attitude Manager at Pullman Jakarta Indonesia, responded to this review, March 12, 2014
Dear EJtraveler558,

First of all, let us express our sincere apologies for your experience upon checking in at Pullman Jakarta Indonesia. We are deeply sorry that we were unable to accommodate you with your preferred choice of rooms and will make an inquiry as to why this occurred.
Furthermore, we are also concerned with your report on the state of our room and would like to assure you that this is not the level of standard that the Pullman brand is known for.
Finally, please let us assure you that none of the reviews posted for our property are actually meant for Pullman Jakarta Central Park. We work closely together to ensure that on a daily basis, our reviews are meant for the correct property and answered accordingly. We hope that you will allow us to show you the true level of service and accommodation that our hotel has been known to provide upon your next visit to Jakarta.

Kind regards,

Philippe Le Bourhis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed March 2, 2014

Stayed here last summer during the renovation and had a mediocre experience. Since the lobby and restaurant have been opened and the tower II rooms complete things have changed for the positive. The new room (be sure to specify new room) went for 209USD a night and was excellent in every way. Tasteful furnishings and spacious. Coffee maker with tea carafe as well. Huge bathtub and separate shower if you like. The lobby is a bit over the top but always filled with stylish people sipping coffee or going to a wedding. The restaurant breakfast buffet goes on and on and service is friendly and professional. Arrived late and had late dinner in non-smoking area of Chemistry Bar. Friendly service and interesting crowd with good food and wine selection. Gym and pool area excellent as well.

If Pullman continues opening hotels like this I will stay with them in the future. Less pretentious than the Shangri La and Mandarin and more character and style than Hyatts and Marriotts.

Room Tip: Pay the extra to stay in newly renovated tower II.
See more room tips
  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Viewbychris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bulan B, Quality & Attitude Manager at Pullman Jakarta Indonesia, responded to this review, March 10, 2014
Dear Viewbychris,

First of all, we greatly appreciate the time you took to write a review about our hotel. We are very grateful that you discovered the exciting new concept of our hotel. We have been working very hard in the renovations to make the Pullman Jakarta Indonesia one of Jakarta’s best hotels and it is greatly appreciated when a guest notices our efforts. We hope that we will have the pleasure of welcoming you again soon.

Kind Regards,

Philippe Le Bourhis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, Ile-de-France, France
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed March 1, 2014

one of the best location closed to the Mall and the french embassy building.
Good food with variety of restaurants .The room was not a big space but the design was fantastic.
We enjoyed being in the center close to many key locations .

Service is also fantastic

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Delplace G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bulan B, Quality & Attitude Manager at Pullman Jakarta Indonesia, responded to this review, March 10, 2014
Dear Delplace G,

Thank you very much for your review and for having appreciated our team’s service. It is true that in the immediate surroundings of the hotel are mainly shopping malls and embassies which is very practical for our guests. We hope that you will give us another opportunity to welcome you stay in our Deluxe Room with wider size when visit us again in the future.

Kind regards,

Philippe Le Bourhis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney
Level Contributor
75 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 bubbles Reviewed February 17, 2014

Stayed at the Pullman for business for 2 nights and was impressed with the high quality of service and facilities. Rooms were very stylish but also functional (good desk & lighting for work, international power plugs, good Wifi) and had lovely bathrooms. Restaurant was also a standout with a fantastic range of foods on offer at the breakfast buffet.
I was also impressed with the quality and ambience (and price) of the spa.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank EJK80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bulan B, Quality & Attitude Manager at Pullman Jakarta Indonesia, responded to this review, February 24, 2014
Dear EJK80,

Thank you very much for your positive review of our hotel. We are delighted to read that you appreciated our team’s efforts and services as well as our room’s interior design. Thank you as well for your great comment on our breakfast at our new restaurant. We have just opened Sana Sini and it is a great motivation to see that our guests are satisfied. We hope to have the pleasure of welcoming you again soon.

Kind regrads,

Philippe Le Bourhis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ota-ku, Tokyo, Japan
Level Contributor
40 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed February 17, 2014

It is in the center and is convenient. If a road crossed,there is also a
shopping center.
The bread of the cafe on the first floor is also delicious.
A pillow can also be chosen from several kinds and is very comfortable.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Pullmanhotels.com

Helpful?
Thank fuku1188
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bulan B, Quality & Attitude Manager at Pullman Jakarta Indonesia, responded to this review, February 24, 2014
Dear Fuku1188,

We are very pleased to see that your stay at Pullman Jakarta Indonesia has met your expectations in terms of location and service. We are also very happy to read that you appreciate our bread available at Makaron Bakeshop. We hope to have the pleasure of welcoming you again soon.

Kind regards,

Philippe Le Bourhis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed February 16, 2014

I don't know how to express my thanks to Pullman Thamrin, yesterday was my fourth stays there and I am really satisfy with all stays, for those great experience I decide to spend a bit of my time today to write this review.

ROOM: very comfortable & spacious, great shower / tub. very nice view (Bundaran HI). some rooms even with proper kitchen.

POOL: perfect way to enjoy swimming pool here, big enough to swim without get bump to others, with enough gazebo to lay lazy around the pool or enough long chair to get the sunbath.

SERVICE: very helpful & friendly.

LOCATION: exactly at the heart of Jakarta, with Plaza Indonesia & Grand Indonesia across the street, and other side with well known SABANG street hawker food, and a lot of delicious restaurants around there or nice cafe to hang around.

Room Tip: asked high floor room to get better view of Jakarta and prevent any disturbing traffic noise (I hea...
See more room tips
  • Stayed February 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bat0sai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bulan B, Quality & Attitude Manager at Pullman Jakarta Indonesia, responded to this review, February 24, 2014
Dear b4t0s4i,

First of all, a great many thanks for writing such a positive review about our hotel. I am pleased to note that you enjoyed your stay with us and have been so satisfied with the room design and pool.
Your comment on the helpfulness and friendliness provided by our team have been shared with them.
Thank you for sharing your experience and we hope to welcome you again very soon

Kind regards,

Philippe Le Bourhis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Jakarta Indonesia

Property: Pullman Jakarta Indonesia
Address: Jl. MH Thamrin 59, Jakarta 10350, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta > Menteng
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #18 of 460 Hotels in Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Jakarta Indonesia 5*
Number of rooms: 427
Official Description (provided by the hotel):
Located in the very center of Jakarta's business and leisure district. Pullman Jakarta Indonesia is within walking distance of Plaza Indonesia and Grand Indonesia shopping centers. This five star hotel offers 427 upscale business and leisure accomodationswith an elegant and warm athmosphere. We offer a wide variety of Asian, European and Japanese cuisine while specializing in meetings and corporate functions. ... more   less 
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