Ongoing renovations do nothing to help draw guests to choose a hotel due to the noise and inconvenience, but instead of focusing on winning customers over through the other aspects like good service, they have exhibited poor service and bad manners.
The guest relations/front desk lines are impossible to get through at times, even after left ringing for MINUTES.
It is unimaginable that the only way to speak to someone is to have to the lobby yourself.
Overall, front-line staff were not anywhere near eager to serve and impress.
Can't really be bothered except to go throught the motion.
Previous experiences during earlier stays over the past few years were better though.
A real pity for the brand, especially after taking over from Nikko management.
Definitely not promising of things to come.
Location-wise, it definitely has the advantage.
The downside is that for some reason, the hotel has chosen to renovate and upgrade while leaving all the rooms' old windows intact, meaning poor sound insulation from the busy traffic just in front of the hotel comes through every morning/afternoon/night.
You have to be a real heavy sleeper to survive the rooms facing the traffic.
I hope it improves, otherwise it's a real waste for a hotel in a good location and having spent good money to refurbish.
- Official Description (provided by the hotel):
- Located in the center of Jakarta's business and leisure district, Pullman Jakarta Indonesia is within walking distance of Plaza Indonesia and Grand Indonesia shopping centers. The five star hotel offers 427 upscale business and leisure accommodations with an elegant and warm ambiance. We offer a wide variety of Asian, European and Japanese cuisine while specializing in meetings and corporate functions. ... more less
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