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“Affordable hotel for this prime area”

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Pullman Jakarta Indonesia
Ranked #17 of 464 Hotels in Jakarta
Certificate of Excellence
San Francisco, California
Level 5 Contributor
61 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Affordable hotel for this prime area”
Reviewed March 22, 2013

Eventhough there is no easy direct access to Plaza Indonesia for food court or shopping, you can use the bridge. Advisable during working hours (daytime) only to walk across.
Service is good but definitely a small room but enough for 2 persons.
Drawback is the bathroom door swing inside which make it real tight space inside the bathroom and I had to ask staff to replace the shower curtain (pretty smelly) and a real bad ventilation inside the bathroom. I wish the bathroom door is swing outside instead of inside the bathroom.
Plenty of choices for breakfast but taste is far off than nearby Kempisky or Grand Hyatt hotels.
Personally, the mattress is a bit too hard for a comfy sleep.

  • Stayed March 2013, traveled solo
    • Value
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Helpful?
Thank LSlamet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bulan B, Quality & Attitude Manager at Pullman Jakarta Indonesia, responded to this review, March 25, 2013
Dear LSlamet,

First of all, thank you for taking the time to write this review. We are very sorry to read that your stay at our hotel didn’t live up to your expectations. We would like to let you know that we are currently renovating our hotel and we will soon have 100 fully renovated rooms in the Executive Tower. These rooms will be much bigger and have exclusive complimentary services. We hope we will have the pleasure of welcoming you again soon,

Kind regards,

Philippe Le Bourhis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (208)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Singapore
Level 6 Contributor
272 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed March 22, 2013

Our friends stayed at Pullman Hotel Jakarta and the room was a studio bedroom which they paid USD160. The room was very good value for money and clean. The service was excellent and the location very good. Given the price of hotels in Jakarta currently, this was a very good deal.

Room Tip: If your budget permits and you like to cook on your own go for the Studio.
See more room tips
  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank babla75
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bulan B, Quality & Attitude Manager at Pullman Jakarta Indonesia, responded to this review, March 25, 2013
Dear babla75,

Thank you very much for writing this review. We are delighted to read that your friends had a great experience with us. Thank you as well for your positive feedback on our location and our Studios. We look forward to welcoming you to our hotel soon,

Kind regards,

Philippe Le Bourhis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 18, 2013

not bad overall the room is rather small but cosy.
service of staff is also courteous and friendly.

the bed is relatively large enough for me to sleep.
they have large range of cable tv channels.

the wifi signal strength is rather not stable.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank jojojuarsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bulan B, Quality & Attitude Manager at Pullman Jakarta Indonesia, responded to this review, March 25, 2013
Dear Jojojuarsa,

Thank you very much for taking the time to write this review on our hotel. We are very pleased to read that you had an enjoyable stay and felt comfortable in our rooms and facilities. On behalf of our staff, thank you for your appreciation of their work and efforts. We hope to welcome you again soon,

Kind regards,

Philippe Le Bourhis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 17, 2013

Is was my first visit to Jakarta and I was not disappointed. The hotel was opposite a fantastic shopping mall. The rooms were well appointed with all the facilities and amenities you need. Securiy in and out of the hotel seemed excessive until you experience the same process in every hotel and mall in Jakarta. I guess it is better to have the extra safety measure. Staff were all very helpful from start to finish of my stay. Very happy indeed

  • Stayed October 2012, traveled on business
    • Value
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Helpful?
Thank globalman1234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bulan B, Quality & Attitude Manager at Pullman Jakarta Indonesia, responded to this review, March 17, 2013
Dear Globalman 1234,

First of all, thank you very much for taking the time to write this very positive review of our hotel. We are delighted to hear that you had a great experience with us and that you enjoyed Jakarta. Thank you as well for your compliments on our staff and facilities. We look forward to welcoming you again soon,

Kind regards,

Philippe Le Bourhis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bandung
Level 6 Contributor
80 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed March 15, 2013

Stay at this hotel for arrange Japan visa. Japan embassy located just opposite to this hotel or around 5 minutes by walking. Moreover, two beautiful malls stand around there which were Grand Indonesia and Plaza Indonesia. During reservation i had been noticed that the hotel was under renovation, so i was worried that my staying will be distracted with that. All of my doubtfulness gone, i never been felt distracted whereas the hotel is under renovation.

Hotel 1st floor was under renovation, so check in/out was in 2nd floor. Reception staff was very friendly, and not so long i got my room number. My room was upgraded since i was accor advantages plus gold member. Room are very spacious for deluxe level. I love the room layout, and for design were simple and elegant. Cleanliness of room and bathroom were well maintained. amenities provided was good enough; slippers, shavers, hair dryer, dental kit, etc.
My request for local newspaper when i made online reservation was fulfilled.

Only two issues about this hotel. First, i was bit dissapointed as a member that welcome fruit and welcome gift was not delivered directly, until i ask for having this things. Second, i ask to have a bell boy to pick up some of my baggages, and i need to wait about 15 minutes. Welcome fruit given: Orange, Apple, Pear were good, sweet and fresh, and i love the taste of maccaron given as welcome gift. for improvement i would recommend if guest could

others than that, all were meet my expectations, will be back soon with the new touch after renovation!

Room Tip: Deluxe room are spacious and more valuable
See more room tips
  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Adhiegunadharma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bulan B, Quality & Attitude Manager at Pullman Jakarta Indonesia, responded to this review, March 17, 2013
Dear Adhiegunadharma,

Thank you very much for taking the time to write such an extensive and detailed review of our hotel. We are very happy to read that you had a great experience with us and that you enjoyed our facilities and room amenities. We are sorry, however, to read about your disappointment with the welcome fruit basket and the wait for the bell boy and would like to let you know that we strive daily to improve ourselves. We look forward to welcoming you again soon and with a fruit basket and welcome gift, all ready in your room.

Kind regards,

Philippe Le Bourhis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
1 review
Reviewed March 13, 2013

I enjoy the stay at this hotel and would recommend everyone to stay here when you are in Jakarta. The hotel is well located nearby the business district centre as well as the main shopping mall in town.

I love the hotel gym and recreation facilities.

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank lonelybearth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bulan B, Quality & Attitude Manager at Pullman Jakarta Indonesia, responded to this review, March 17, 2013
Dear Lonelybearth,

Thank you very much for your recommendation! We are always very grateful when a guest takes the time to write a review and has a great experience at our hotel. We are very pleased you enjoyed our Span and Wellness Center. We hope to have the pleasure of welcoming you again soon,

Kind regards,

Philippe Le Bourhis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 3 Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed March 12, 2013

This hotel is in a great location right in the heart of Jakarta, lots of things to see and do in the evenings. The hotel itself is nicely re furbished with good facilities in the rooms - the room may be a bit small but that is only a very minor thing. The breakfast was excellent, the lounge area very good and the staff could not be faulted in any way. If I had to stay in Jakarta again I would go back for sure, it's the best all rounder that I have found.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
Thank UK-Steve-29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bulan B, Quality & Attitude Manager at Pullman Jakarta Indonesia, responded to this review, March 17, 2013
Dear UK-Steve-29,

Thank you very much for such a positive review! We are delighted to read that you had a great experience with us and that you would choose to stay with us again. We look forward to seeing you again soon.

Kind regards,

Philippe Le Bourhis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Jakarta Indonesia

Property: Pullman Jakarta Indonesia
Address: Jl. MH Thamrin 59, Jakarta 10350, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta > Menteng
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #17 of 464 Hotels in Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Jakarta Indonesia 5*
Number of rooms: 427
Official Description (provided by the hotel):
Located in the center of Jakarta's business and leisure district, Pullman Jakarta Indonesia is within walking distance of Plaza Indonesia and Grand Indonesia shopping centers. The five star hotel offers 427 upscale business and leisure accommodations with an elegant and warm ambiance. We offer a wide variety of Asian, European and Japanese cuisine while specializing in meetings and corporate functions. ... more   less 
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