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“Good location.” 4 of 5 bubbles
Review of Pullman Jakarta Indonesia

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Pullman Jakarta Indonesia
Ranked #16 of 453 Hotels in Jakarta
Certificate of Excellence
Singapore, Singapore
Level Contributor
21 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Good location.”
4 of 5 bubbles Reviewed December 6, 2012

Had a skeptical thought of staying in pullman jakarta after reading many reviews. This will be my first visit to jakarta. Pullman is located strategically at the heart of jakarta,.where all the high end shopping mall are located.
I reach jakarta on Friday afternoon and it took me 1.5hrs to reach the hotel where i had spend most of my time in the massive traffic jammed. Pullman hotel are currently having a renovation, but it doesn't affect my stay. My visit to pullman are being overwhelmed by the charm and hospitality of the staff.

The negative side of the service, it took me more than 2 hours to get a room. After a long flight and being stuck in a traffic jammed, the last thing you won't want is to be stuck in the lobby waiting for your room. i reach the hotel around 2pm and my room is only ready around 4pm. I told the receptionist to contact me when the room is ready but there seem to be forgotten about it.

The room is good. I did requested for a new refurbished room, higher floor and away from the lift lobby. To my surprise, there really give me what i had requested. I have no complained about the room. Room is pretty small but it is OK for a single traveler and the room service is good as well. The wall seem to be very thin. You can hear a conversation of someone in the corridors.

I won't mind staying in pullman jakarta again but the traffic situation in Jakarta may make me think twice about choosing any hotel in Jln Thamrin again.

  • Stayed December 2012, traveled solo
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Fahmz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bulan B, Quality & Attitude Manager at Pullman Jakarta Indonesia, responded to this review, December 19, 2012
Dear Fahmz,

Thank you very much for taking the time to write a review about our hotel. First of all, we are very concerned as well by the traffic, which is not one of Jakarta’s best traits! However we hope that it won’t stop you from coming back to Jakarta. Furthermore, your comments about our location and our facilities were greatly appreciated. We deeply apologize for the inconvenience caused during your check-in process and we assure you that we are daily striving to improve.
We look forward to welcoming you again soon.

Kind regards,

Bening Setara Bulan
Quality & Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,380 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (193)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Iloilo City, Iloilo City, Philippines
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed December 4, 2012

pullman hotel in thamrin is located right in the center of the thamrin area. this is the district where the upper elements of indonesia showcase their personal wares.here you will never feel like you are in a third world country.

the hotel has very good staff. they are always willing to extend an arm to their guests. it also has a nice pool, spa and gym. I would suggest one take a room facing thamrin street to get a view of how busy thamrin is.

the only downside is you have to cross the street from the ritzy malls to get back to the hotel .

Room Tip: get the rooms in the higher floors facing thamrin street
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hans Luigi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bulan B, Quality & Attitude Manager at Pullman Jakarta Indonesia, responded to this review, December 5, 2012
Dear Guest,

Thank you for your positive and constructive comments. Its pleasing to know that you liked our location and facilities. In the meantime, your praise and positive comments serve as motivation for the whole team. We will keep up with the good work and look forward to welcoming you again very soon.

Kind regards,

Bening Setara Bulan
Quality & Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sidoarjo
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed November 21, 2012

This time i went to Jakarta for bussiness and pleasure. After upgrading my room using my accoradvantage member, i found the room is just perfect. It has a living room so i can have a relax-nice-meeting with my creative designer there. With a nice view of Bundaran HI. Going to Plaza Indonesia, that famous mall, is also easy. Just cross the street and the bridge is in front of the hotel, means bye traffic jam :)) The quality of the food for breakfast is good. The staffs are nice. I recommend this hotel and will put this hotel as my first choice whenever i go to Jakarta!

  • Stayed November 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank idacempaka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bulan B, Quality & Attitude Manager at Pullman Jakarta Indonesia, responded to this review, November 29, 2012
Dear Guest,

Thank you very much for your review of our hotel. We are very glad to know that you had a lasting experience in our hotel. It is encouraging as guest satisfaction is our primary concern.

Looking forward to welcoming you back soon to Pullman Jakarta Indonesia and we hope your next visit will be as pleasant as the previous one.

Kind regards,

Bening Setara Bulan
Quality & Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shah Alam, Selangor
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed November 20, 2012

It was previously Nikko Hotel. Perfect location since it is located in the central of Jakarta. Clean room + good hotel service. A walking distance to Grand Indonesia Mall and another 5- 10 minutes walk to fastfood outlets such as McDonalds, Pizza Hut, Dunkin Donuts and Starbucks. Nearby to Rumah Berseh Sihat Spa and Tanah Abang. it would be great if the internet speed can be upgraded. Overall, I'm satisfied with my stay here in Pullman Jakarta.

  • Stayed November 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SharmiAmir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bulan B, Quality & Attitude Manager at Pullman Jakarta Indonesia, responded to this review, November 25, 2012
Dear Guest,

We are pleased to note that you enjoyed stay with us and our location met your expectation.
Regarding our Internet, we are working actively to find an long term solution; we look forward to welcoming you again in the near future.

Kind regards,

Bening Setara Bulan
Quality & Attitude Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
4 of 5 bubbles Reviewed November 15, 2012

Good hotel service and room facilities. Friendly hotel staff. Would be great if Internet speed could be improved. Great nearby amenities to Centralpark shopping mall and is easy to find good food and shops.

  • Stayed November 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Clement-Teo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pullman Jakarta Indonesia

Property: Pullman Jakarta Indonesia
Address: Jl. MH Thamrin 59, Jakarta 10350, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta > Menteng
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 453 Hotels in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:5 star — Pullman Jakarta Indonesia 5*
Number of rooms: 427
Official Description (provided by the hotel):
Located in the very center of Jakarta's business and leisure district. Pullman Jakarta Indonesia is within walking distance of Plaza Indonesia and Grand Indonesia shopping centers. This five star hotel offers 427 upscale business and leisure accomodationswith an elegant and warm athmosphere. We offer a wide variety of Asian, European and Japanese cuisine while specializing in meetings and corporate functions. ... more   less 
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