I was staying there with a friend of mine for 2 days and was expecting to get twin bed as I was at that time 6 months pregnant and really dont want to keep moving/waking up at night that might disturb my friend but was told that they only have queen bed. I spoke with the staff and explain about my situation and asked whether they can just give me extra bed (for free considering its the replacement of the twin bed) and was asked to pay for it, in the end staff said will ask the manager. No news after that, I had to explain again to the other staff and again staff said will ask the Manager, after a while I was informed that if I want an extrabed then I should pay for it. The point is, I didnt want extra bed, I just want twin bed which they dont provide and its a bit strange as a hotel management to not have this feature, especially this hotel is located in a very business district area. I then emailed the the hotel management HQ and in the next morning when I was checking out the manager came to me telling me that she received my forwarded email from the management HQ and apologize saying that she didnt know that I'm pregnant and that she would have given me the extra bed for free if she had known, I have explained clearly to her 2 staffs obviously and oh well, cant say much more really.
Apart from that I think the breakfast menu was terrible, not much options, I can still smell cigarette smoke from where I sat (which was told is the non smoking area).
Room wise was great actually, very spacey room, free wifi and spacey shower room. The security staffs (which also are the potters) were very friendly and polite.
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