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“Hospitality Redefined”

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JS Luwansa Hotel and Convention Center
Ranked #46 of 462 Hotels in Jakarta
Certificate of Excellence
Mumbai (Bombay), India
1 review
“Hospitality Redefined”
Reviewed March 28, 2014

I was at Jakarta for a business visit and was put up at JS Luwansa. Everything about this hotel was exquisite. I was not a privileged guest staying in a presidential suite, but the hospitality of this hotel from the recption to the house keeping is equal to ALL. I have traveled to quite a few places across the globe but the quality in all aspects stands apart with JS Luwansa. Good location, nice people.. nice food .. Terima-kasih JS Luwansa team for such a memorable stay that i had!! :)

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alok131216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this review, March 31, 2014
Dear Valued Guest,

Thank you so very much for your review titled "Hospitality Refined"

I was so honored to see your comments and I can only say on behalf of my entire team .... it much appreciated that you would recognize their effort in this way.

Guest perceptions are their realities and in the past we have had some who hold us responsible when they don't get a smoking room when we are full but are not willing to hold the room from the night before or perhaps wait an extra hour or two for us to prepare their room preference. Oftentimes they will also misrepresent their check in time from 7 minutes to 15 out of perception.

To all of our future guests, while we may not be perfect, I can be sure we are here to do our best!

It has been a pleasure to serve you and your expectations and we hope to welcome you back again soon!

Happy and safe travels!

Kind regards

Richard Mau
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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374 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • Arabic first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Thai first
  • Any
English first
Kuala Lumpur, Malaysia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed March 26, 2014

This was my first stay at JS Luwansa Hotel. The location was perfect, right in the smack of the CBD. The hotel was very new and the room was clean. Definately worth the price that i was paying. I was greeted with warm welcome the moment i landed my foot into the hotel. Front desk staff were friendly & attentive and they speak fluent English. Hence, this is up to the benchmark for a business hotel. managed to check-in within 5 minutes without hassle. The breakfast spread was decent but i thought it could improves by catering cups of yoghurts and more fresh fruits too. Room was clean & bed was perfect. One thing i would complain was the water pressure in the shower was weak. Perhaps the Hotel Manager could look into this. Check-out was swift too. Overall stay at JS Luwansa was pleasant and I would return to this hotel for my next trip

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fransjsj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this review, March 26, 2014
Dear Valued Guest,

Thank you so much for your wonderful review of JS Luwansa.

I will be sure to share your comments with the entire staff and we will look into the shower difficulty you experienced...thanks for letting us know.

Your note about the Yoghurt is also on our list of changes for you to see upon your return.

Until then....happy and safe travels

Kind regards,

Richard Mau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
41 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 25, 2014

Had the pleasure of staying at the hotel three times for the past year. The staff is quite friendly and attentive. The room is comfortable and clean. The breakfast selection is quite satisfying.
You can walk to Plaza Festival to get something to eat.

Room Tip: Get corner rooms, they look bigger.
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Toby279
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this review, March 26, 2014
Dear Valued Guest,

Wow! "Just like a 5 Star" is quite a big challenge to live up to....thank you!.

I come from a 5 star background with InterCon, Grand Hyatt, Starwood and Hilton but I would like to be honest in saying we are positioned as a 4 star product with 4 star pricing but I can guarantee all of our future guests, our service delivery is second to none in Jakarta including 5 star hotels....in many cases and instances... we are better.

Thank you again for recognizing this....we will pursue improving ourselves each day!

Happy and safe travels

kind regards,

Richard Mau
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
Reviewed March 24, 2014

Hotel is in good condition, in a good location (Plaza Festival mall less than 5 minute walk away), and the staff are very friendly and helpful. Breakfast buffet (included in stay) is excellent. I will stay here again on my next visit to Jakarta.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jonathan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this review, March 26, 2014
Dear Valued Guest,

Thank you so much for your kind and outstanding review.

The entire staff and management enjoys having guests such as your self who are able to appreciate our efforts.

I will be sure and share your comments with everyone on our team!

Happy and safe travels.

kind regards

Richard Mau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zhengzhou, China
2 reviews
Reviewed March 21, 2014

Everything is nice n i really appreciate the staff in the front office, they all working so professional especially Enda,Dedi and Okta.
Housekeeping staff very good, i ask for some tools n very quick to sent to the room.
Restaurant very nice, friendly staff.
I will surely will come back to this hotel.

Lee

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Leolee2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this review, March 23, 2014
Dear Valued Guest,

Thank you so much for your kind and complimentary review of the JSL!

Our commitment to our guests is to always be attentive and responsive to their needs.

We appreciate your taking the time to write and recognize some of our staff who have made your stay memorable. I happen to agree with you that we have assembled some of the best hospitality professionals in Jakarta here at JL Luwansa.

Happy and safe travels,

kind regards,

Richard Mau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
42 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed March 20, 2014

Very good hotel ,we we're very well looked after. The staff are very professional, one of the best hotel's we have stayed in over along two mouth trip.The next time I visit Jakarta Indonesia l will definitely stay at the JS Luwansa Hotel .

Room Tip: New hotel and very clean and good location,.
See more room tips
  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Peter A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this review, March 23, 2014
Dear Valued Guest,

Thank you so much for your outstanding review of the JS Liuwansa!

While we may not be the most glamorous or expensive hotel, I do believe we have the best price vs value in the market and staff who are second to none delivering the highest in attentive.customer service.

We appreciate your recognizing their efforts and look forward to your return.

Until then, safe and happy travels.

kind regards,

Richard Mau
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Utrecht, The Netherlands
1 review
Reviewed March 18, 2014

We have enjoyed our stay here very much. I do not recognize any of the comments made in the previous review. Very friendly staff, excellent service, no request was too much, breakfast with loads of choice, fast wifi internet and spa/fitness facilities.
Could be better: non-hotel clients (so people who attend meetings in the conference centre) should not be able to visit the pool area, which they visit for smoking. Access to pool on 5th floor is open via lift and non-card restictive, why?

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rob M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this review, March 19, 2014
Dear Valued Guest,

Thank you so much for taking the time to send us such wonderful comments about your recent visit.

Our entire team shall look forward to your return and your comments will be shared with them so they know their efforts are appreciated.

We apologize for the inconvenience with the pool area but it also serves as a public area for private events and pool parties.

Looking forward to your return

Happy and safe travels

kind regards

Richard Mau
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JS Luwansa Hotel and Convention Center

Property: JS Luwansa Hotel and Convention Center
Address: Jln. Haji R. Rasuna Said 22, Jakarta 12920, Indonesia
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #46 of 462 Hotels in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — JS Luwansa Hotel and Convention Center 4*
Number of rooms: 245
Official Description (provided by the hotel):
JS Luwansa Hotel & Convention Center is a first class international upscale hotel with 244 well-appointed guest rooms with warm, personalized service. JSL offers new upscale affordable accommodation and is perfect for discerning business travelers who need a strategic location to conduct business. Free Wi fi, transportation within 2 km, pressing and business center workstation use. ... more   less 
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