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JS Luwansa Hotel and Convention Center
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Reviews (426)
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282 - 287 of 427 reviews
Reviewed January 2, 2014

Good service. Good location (city center & near to the shopping center). Hotel interior is very nice and unique. Breakfast is delicious. Really love the swiming pool. And the hotel staff is very helpful. Looking forward to stay in JS Luwansa in the future.

  • Stayed: December 2013
    • Value
    • Location
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    • Service
Thank echi_sari
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this reviewResponded January 7, 2014

Dear Valued Guest,

Thank you so much for giving us your excellent review!

I can say that this is what we aspire to each day by providing you with genuine and attentive guest service delivery.

While we are far from perfect, our desire will always be to get things right for each of our guests expectations.

Our business model of affordable, clean, safe and engaging 5 star service hopefully will be recognized by more guests like yourself.

Looking forward to your return,

kind regards

richard mau

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2014

It 2nd time We Stay at JS Luwansa Hotel ..... For the 1st time we stay 3 room for 2 night in April 2013 and and 2nd time, We Stayed for 2 room and two nights in November my Room very good ambiance and clean, staff was good service to me, breakfast was good also, The pool is nice for a quick refreshing swim. They provide towels and the bar staff is helpful. Have a nice swim in the afternoon, location located at central city, easy to Go shopping mall, sure good experience for me....

  • Stayed: November 2013, traveled with family
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    • Location
    • Sleep Quality
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1  Thank Nadia A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this reviewResponded January 5, 2014

Dear Valued Guest,

Thank you so much for your kind comments!

As we are just 6 months opened, our staff and entire management team will be so pleased to know you were satisfied with our service on both stays.

Please know that we will continue to try and live up to your expectations each time you return and hope all of our future guests will experience the same..

Kind regards and safe travels,

richard mau

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2013

A recent new hotel in Kudingan area. Good location even though the taxi drivers don't know it so you have to say "close to Plaza Festival".
The stadd is nice efficient and extremely kind, so i could feel pampered.
The breaksfast is quite good and the service also perfect, Mr Adi was so kind with me. Being alone it helped a lot.
The room equipment is good. The bathroom clean and with all the amenities.
The pool is nice for a quick refreshing swim. They provide towels and the bar staff is helpful.

Room Tip: The rooms are insonorized. There is a construction work for a big tower so if you don't like view choose a room on the other side.
  • Stayed: December 2013, traveled solo
    • Value
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1  Thank Svetlanagolubeva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this reviewResponded December 29, 2013

Dear Valued Guest,

Thank you so much for taking the time to write us with your most appreciated review.

It is so rewarding to know that our staff are doing the right things since we just opened 6 months ago.

I will be sure to share your comments with them as we all appreciate having you as our guest.

We hope you will once again select JS Luwansa!

Until then, happy and safe travels!

kind regards

richard mau

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 27, 2013

Stayed here one night with wife and daughter. Have a nice swim in the afternoon. Not a large swimming pool, but it's ok. Only 3 of us and a small group of family enjoying the minimalist pool. Excellent, responsive, and warm staffs.

There is one thing that is less pleasing, the electric socket in the bathroom was not working and somehow make my wife's hair dryer broken and burning (burning smell).

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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1  Thank wwiiddii
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this reviewResponded December 29, 2013

Dear Valued Guest,

Thank you so much for taking the time to write us with your most appreciated review.

It is so rewarding to know that our staff are doing the right things since we just opened 6 months ago.

I will be sure to share your comments with them as we all appreciate having you as our guest.

We hope you will once again select JS Luwansa!

Until then, happy and safe travels!

kind regards

richard mau

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 17, 2013

We Stayed for four nights at deluxe Room, my Room very good ambiance and clean, staf was good service to me, breakfast was very good also, alot of choises Bread and item, location located at central city, easy to Go shopping mall, sure good experience for me

Room Tip: Facing to Rasuna Said street
  • Stayed: December 2013, traveled on business
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    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank Alan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
richardmau, General Manager at JS Luwansa Hotel and Convention Center, responded to this reviewResponded December 17, 2013

Dear valued Guest,

Thank you so much for taking the time to write with your most positive review.

We are so pleased you found JSL to your liking.

We look forward to having you back on your next visit and till then ......safe and happy travels.

kind regards

richard mau

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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