This is my first time staying at this hotel and it was recommended by my colleague due to its location that is close to my office. We have made arrangement with the hotel for hotel pick up, however nobody was around at the airport to pick us up upon our arrival. I made a call to check with the conceirge and the staff promised to call me back. After waited for 15 mins, there was nobody returning my call as promised. I took the cab directly to the hotel. The journey took me about 90 mins and there's no return call from anyone from the hotel concerning my previous enquiry. Should I continue to wait at the airport, i guess i will be a dumb.
Upon arrival, i mentioned the bad experience with the reception that shown no interest of what had happened.
Apart from that, check-in was smooth. The room was spacious and clean.
I requested for iron and iron board and it took them ages to deliver to the room! Efficiency is an issue.
- Official Description (provided by the hotel):
- JS Luwansa Hotel & Convention Center is a first class international upscale hotel with 244 well-appointed guest rooms with warm, personalized service. JSL offers new upscale affordable accommodation and is perfect for discerning business travelers who need a strategic location to conduct business. Free Wi fi, transportation within 2 km, pressing and business center workstation use. ... more less
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