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Grand Whiz Kelapa Gading
Ranked #153 of 464 Hotels in Jakarta
Reviewed April 21, 2014

This time around the service is much better. The reception staff smiled more, which was great. The service was also much quicker than that of my previous stay. Rooms were also cleaner.

One minor set back was the breakfast service. On my previous stay, the food was great. But this time around, it tasted different. Not as good as the one I had last year. So that's a pity.

Will stay again, though, because my family are fond of the executive suite here. :)

  • Stayed: January 2014, traveled with family
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Thank Annaleechan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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142 - 148 of 312 reviews

Reviewed April 14, 2014

The hotel has a small room and lack of towel, there's only have 2 towel in the bathroom, and breakfast doesn't have many varian n taste not good. There's no separation between smoking n non smoking room, it happen when my next room quest was smooking on their room and the smoke are all over were we staying room, where i have my 2 years old boy and 4 month infant. So dissapointed...i don' t recommended family with children to stay here. It seems like more working people who stay here.

Room Tip: Choose a bigger room with no conection door
  • Stayed: April 2014, traveled with family
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3  Thank janebarbie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sankar A, Manajer Hubungan Masyarakat at Grand Whiz Kelapa Gading, responded to this reviewResponded April 16, 2014

Dear Mr/s Janebarbie,


Warmest greetings from Grand Whiz Kelapa Gading


On behalf of Grand Whiz Hotel Kelapa Gading, please accept our apology for your unpleasant stay with us.

We strive to ensure our patrons experience the best visits possible during their stay and we fell short of our goal this time. To prove to you that we take every complaint seriously, we are monitoring every technical progress in this hotel.

We hope you will see the improvement and enjoy your time with us in your next stay. Please feel free to contact us if you have any further questions or comments concerning your stay.

Thank you and have a nice day.

Best Regards,


Sankar Adityas
Public Relation Executive
T +62 21 4587 3355 M +62 818 858 480

GRAND WHIZ HOTEL KELAPA GADING
Jl. Bukit Gading Raya Kav.1 Kelapa Gading - Jakarta Utara 14240

E: pre.kelapagading@grandwhiz.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 4, 2014

The hotel has a nice modern environment and pleasing ambience; the staff were very friendly and helpful; there is a good restaurant with an interesting selection of local and international food. So altogether a very good place to stay and a hotel to be recommended.

  • Stayed: March 2014, traveled on business
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Thank soul-chaplain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2014

Stayed there because had to deal with Imigration Office near and close to airport . Great Stay , Good Food with buffet dinner and choice of ala carte menu ,friendly Staff. No wifi in the room had to sit in the lobby or restaurant. Great Time.

Room Tip: made reservation through booking.com had to put deposit 100.000 rupiah they said for room key which...
  • Stayed: March 2014, traveled with family
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Thank Debby S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 2, 2014

The laundry service lost 1 pc of my underwear, and also the housekeeping accidentally took one of my T-shirt away which I placed it on the bed, no wifi provided in the room, only LAN cable which is a bit unconvenient for us, but overall was good, service was prompt, clean and comfortable bed, would recommend to others.

  • Stayed: February 2014, traveled on business
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Review collected in partnership with this hotel
Thank Jared3110
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 28, 2014

Be careful if booking via website, we choose one bed room but in check in session reception staff inform us that we can't choose bed type if booking through internet. Finally we get our room after short arguing. But once we see the clean room and good breakfast we forget about check in problem. The only troublesome is wifi not accessible in the room.

  • Stayed: June 2013, traveled as a couple
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Thank Harijono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 18, 2014

This is second stay in Jakarta as the previous had a good memory of the clean and good fresh spread of breakfast with the pool view. It's within walking distance to Lotte mart and Mall Of Indonesia (abit further where you need to walk through the main road with heavy traffic. Hence, not advisable if travel with kids).
This stay was abit dissapointed:
1st: Assigned to twin bed room for a couple with a promise to be given on 3rd day. But no one help to combine the bed for us after check in. We wanted to combine ourself but in order to respect their property and not sure if it will scratch the floor or whatever setting underneath so we better wait. We called twice and 2 staff came along. But the bed sheet is not changing to bigger one and blanket is same separate for each one. To be fair this is not a five star so that the service you would get for what you pay. So pass for this.

2nd: Promised to change to 1 double bed. Check in time is 12pm, so we called to reconfirm. The reception said will call us when room is ready. So waited in the room till 4.50pm and called twice with same reply. With the wasted time all the hours in the room waiting, we decided to went down ourself. The same staff on the earlier check in just came in for reporting. He apologized and do a room change for us immediate. We paid for premier room, the room is same as the size of standard room we had on 1st visit. So not worth to get the premier room.

3rd: the twin bedroom with the nose dirt on the whole wall near the toilet bowl walls for days without housekeeping cleaning. The room is dusting for days too, guess the hotel is really full with no vacuuming. So be very careful when you use the stuff.

Overall its a convenient to malls and nice stay except for all the hick-up.

  • Stayed: August 2013, traveled with family
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Thank snw10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Whiz Kelapa Gading

Address: Jl. Bukit Gading Raya Kav 1 | Kelapa Gading, Jakarta 14240, Indonesia
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #153 of 464 Hotels in Jakarta
Price Range: $39 - $55 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Whiz Kelapa Gading 4*
Number of rooms: 322
Official Description (provided by the hotel):
Nestled in the heart of North Jakarta's strategic area, Grand Whiz Kelapa Gading a four stars hotel features a homey atmosphere within the convenience of the city's great amenities such as business district, elite neighborhood, shopping malls and other commercial hubs. ... more   less 
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