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Reviewed 4 weeks ago

Great service, got a free upgrade room with a compliment afternoon cake. Extra duve no charge. Very clean room, good services. They got free facility for guest like whirlpool, sauna,steam room, swimming pool and gym. Perfect for staycation.
Credited to front office Ria

Date of stay: January 2020
Trip type: Traveled on business
1  Thank do8do
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandmercureHarmoni, General Manager at Grand Mercure Jakarta Harmoni, responded to this reviewResponded 4 weeks ago

Dear Mr Nanxdox

Warm Greetings from Grand Mercure Jakarta Harmoni.

Thank you for your feedback which posted and shared to the TripAdvisor readers. It is a pleasure for us to hear that our guests are satisfied with our products and our service levels.

We look forward to welcoming you again in our hotel.


Best Regards,

Djulkarnain
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Room was clean nice and tidy
Staffs are polite, nice smile and super helpful also friendly
Food are fantastic too
Location are easy to find and Street Food nearby
Thank you everyones
I will definitely comeback

Date of stay: January 2020
Trip type: Traveled as a couple
Thank Zohair2019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandmercureHarmoni, General Manager at Grand Mercure Jakarta Harmoni, responded to this reviewResponded 4 weeks ago

Dear Mr Zohair2019,

Greetings from Grand Mercure Jakarta Harmoni and thank you very much for sharing your feedback through TripAdvisor,

We are all looking forward to welcome you back to the Grand Mercure Jakarta Harmoni, meanwhile my team and I wish you a relaxing week ahead!


Best Regards,

Djulkarnain
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago via mobile

The room was very clean, and the staff was very friendly, when they know it’s our honeymoon, we walked the room finding this lovely cake waiting for us,they have taxis right on the spot, the only thing I didn’t like much is the area

Date of stay: January 2020
Trip type: Traveled as a couple
Thank Issra_nuri
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandmercureHarmoni, General Manager at Grand Mercure Jakarta Harmoni, responded to this reviewResponded 4 weeks ago

Dear Mrs Issra_nuri ,

Warm Greetings from Grand Mercure Jakarta Harmoni.

Thank you for your feedback which posted and shared to the TripAdvisor readers.

It is a pleasure for us to hear that our guests are satisfied with our products and our service levels.

We look forward to welcoming you again in our hotel.



Best Regards,

Djulkarnain
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 9, 2020

We had another wonderful stay at the Grand Mecure Harmoni. All the staff are very friendly and helpful - special mention to the reception staff and Nanda and team up in the Sky Lounge where the food is great and a really nice wine list. Thanks to all the staff and will see you again soon.

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank Adrian_and_Yuli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandmercureHarmoni, General Manager at Grand Mercure Jakarta Harmoni, responded to this reviewResponded January 12, 2020

Dear Mr Adrian adn yuli,

Thank you for choosing our hotel as your accommodation in Jakarta.

We are happy to hear that you enjoy stay in our hotel. Your positive review about our hotel facilities & services we appreciate.

Thank you again for sharing your experience on Trip Advisor, and we do look forward to welcoming you again in the near future.


Best Regards,

Djulkarnain
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 1, 2020

I live in jakarta, just spend 1 night here. But i try to give perspective from tourist point of view. Parking lot not too big but fortunately it's enough during new year eve. Receptionist both during check in and check out perform in a friendly manner. 9 out of 10 staff smile with eye contact. They ask for IDR 500.000 (about 35usd deposit per night). They did return all of my deposit during check out even tho i check out around 12.55 pm. Room quite clean. But hotel should provide more better quality tea, not like sosro. Since i paid around 100++usd/night. I expect better quality tea. Bed sheet quite clean. Lot of tv channel selection. Free breakfast but unfortunately im too lazy to wake up to eat.

Pros:
1.it's a nice 4,5 stars hotel with relatively affordable price in JKT
2.nice location near to city center and busway but be aware its located in ganjil genap area if you drive a car
3.busway, mcdonald and starbuck within walking distance
4.parking area sufficient enough and free
5.room quite clean, not super clean but clean enough to make you feel comfortable
6.room very quite
7.free wifi and quite fast
8.spacious room

Minus:
1.low quality in-room tea and coffea selection (like nearby 3 star hotel)
2.no special event for new year eve

Overall 9 out of 10. Almost perfect!

Note: Been stay in 4 mercure chain hotel previously. This grand mercure easily beat mercure kota and mercure ancol. No contest. But if i compare to mercure shaw parade kuala lumpur. It's neck to neck, its hard to say grand mercure harmoni beat mercure shaw parade. Grand mercure should be better than every mercure around the world.

Date of stay: January 2020
Trip type: Traveled as a couple
Thank Maxwellfederer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandmercureHarmoni, General Manager at Grand Mercure Jakarta Harmoni, responded to this reviewResponded January 12, 2020

Dear Maxwellfederer

I appreciate the time you have taken to write this gracious review for Grand Mercure Jakarta Harmoni during your stay with us.

It is a real pleasure to read that you are very satisfied with your stay and the service level of our associates has highly contributed to your satisfaction, as it is our aim to always provide an exceptional experience for every customer, therefore your feedback is very important for us.

We are looking forward to welcoming you back in the near future.


Best Regards,

Djulkarnain
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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