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“Pleasant stay for a short holiday”

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Grand Mercure Jakarta Harmoni
Ranked #51 of 464 Hotels in Jakarta
Certificate of Excellence
Jakarta, Indonesia
Level 5 Contributor
60 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Pleasant stay for a short holiday”
Reviewed August 20, 2014

Main Highlights: High Security; shown on vehicle checking, entrance screening, resident card to designated floor only, and CCTVs on elevator and corridor (which put safety as top priority!)
Strong WiFi; its everywhere around the building; guest room, restaurant, lobby even outside front door up to main road (just get the magic paper and holaaa you are connected)

Above the Average: Check in/Check out: quick and responsive front desk which wrapped the deal in 10mins or less

Room: quite spacious room with sufficient lightning and colorful background

Bathroom: clean open-concept with 3sections for toilet, wash-basin and glass cubicle shower

Breakfast: range from salads, fruits, juices, cereals, porridge, breads, eggs, ramen and local style gourmet (must try the daily special pandan apem, fried kueh, coconut bits and warm wedang jahe)

Side Notes: Room air-con is Not auto-on, Safe box is accessible with pin number and access card. No razor provided, beware of slippery floor after shower and moveable shower head which aim straight to towel once turned on. And, watch out for tiny-tag to change the bed sheet.

Overall, it was pleasant stay at hotel located in middle of the city, with supported by Taxi station at parking area and Gajah Mada Plaza opposite the road (Convenience store, Cinema, coffee shop, local food shop and other shops). Lastly, travel time from/to Soekarno-Hatta Airport on mid-day about 1hour driving.

  • Stayed August 2014, traveled with friends
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank David88goal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review, August 29, 2014
Dear Mr. Abay65,

Greetings from Grand Mercure Jakarta Harmoni!

Thank you very much for taking some of your precious time and giving us very detail review through Tripadvisor.

We are honored to read your feedback and delighted to know that our hotel facility and staff service have impressed you. Security system is our main concern to gain customer trust to feel secure staying in our hotel. We are happy that this effort is bearing good result based on your sincere comment.

We always try our best to give the best service to our guest starting from check in process to check out process. Cleanliness in the room and hotel area is our priority to make our guests have an enjoyable and memorable stay. We have various of buffet breakfast menu by daily basis combination of traditional and international cuisine. We are glad to learn that our location is an advantage you could benefit from.

Once again thank you very much for your valuable feedback and we look forward to welcome you back in our hotel in the near future.

Best Regards,

Engkun Kurnia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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970 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Granollers, Spain
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 20, 2014

Great hotel and perfect location. Excellent rooms, good facilities and clean.

The rooms are fantastic, the bed super comfortable and we recommend you to stay in this hotel in Jakarta.

The only negative point is that if you are a tourist, you can feel you are out of place, as it's focused on businessmen. Also, there is a "strange" health's men and spa.

We would stay here again if we have the chance!

  • Stayed August 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Míriam R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review, August 25, 2014
Dear Ms. Miriam R,

Greetings from Grand Mercure Jakarta Harmoni!

Thank you for sharing your great experience during your recent stay to Tripadvisor reader.

We are delighted to know that you have an enjoyable stay in our hotel. It is always valuable to hear from our guest that they are pleased by both of hotel facilities and staff service. We are indeed running as business hotel; however we are not only focusing to businessmen but the tourist or traveler as well since our location is strategically located between central business district and shopping center area as well as china town and Jakarta historical site. We hope that you will have an opportunity to stay in our hotel again and explore the hotel itself and its surrounding.

Please note our appreciation for recommending our hotel to Tripadvisor reader.

Once again thank you very much for giving us very valuable feedback, your future arrival is truly awaited.

Best Regards,

Engkun Kurnia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 19, 2014

As a Platinum member of Le Club Accor Hotels, you don't get anything. Not even a welcome note. So do not expect to get the benefit of : "At Grand Mercure, Platinum members enjoy upgrading to the best room in the hotel"
* Check in was slow.
* Have to wait 40 minutes for the room to be ready while the occupancy of the hotel is only 20%
* At the beginning they want to charge the breakfast while the booking is including breakfast
* Check out was slow.
* Breakfast buffet quality is not good.

I hope that other Grand Mercure brand is not as bad as this one.

  • Stayed July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
2 Thank Lea O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review, August 29, 2014
Dear Ms. Lea O,

Greetings from Grand Mercure Jakarta Harmoni!

Thank you for your recent stay and giving us your feedback through tripadvisor.

We have taken serious note on the concern raised related to our staff service during your check in process. We are truly sorry the inconvenience caused to you in this occasion and please accept our sincerest apology. We have reviewed and addressed this issue to related department head to assess and ensure serious action taken and implemented. Furthermore we always treat our customer feedback as one of a way to improve our facility and service level.

Once again thank you for giving us the valuable feedback, we wish to get the opportunity to serve you better as our guest in the near future.

Best Regards,

Engkun Kurnia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lviv, Ukraine
Level 5 Contributor
69 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed August 12, 2014

Spent two nights here and it was as expected of a large, modern hotel chain. Modern, clean, well maintained place with decent rooms, air con, wi fi etc, helpful staff and a decent location for wandering around the centre of this sprawling city. Not a hotel for those after a bit of 'local flavour' or boutique style, but safe, secure and a good place to rest and sleep after the mayhem of the city.

Room Tip: There are two Mercure hotels within about 200 metres of each other. Both seem fine, just remember wh...
See more room tips
  • Stayed July 2014, traveled solo
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Cirsus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review, August 18, 2014
Dear Mr./Ms. Cirsus,

Greetings from Grand Mercure Jakarta Harmoni!

Thank you for sharing your experience of your recent stay through Tripadvisor.

We are delighted to know that both of our service and hotel facilities have impressed you. The hotel had amplified its effort in providing high standard of service in all departments’ competency level. We are pleased that all of them are bearing good results based on your sincere comments given. Be rest assured that your next visit will be even more pleasurable and memorable one.

Once again thank you for giving us your feedback, your future arrival to our hotel is truly awaited.

Best Regards,

Engkun Kurnia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 5 Contributor
66 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed August 9, 2014 via mobile

Just average during our stay in Jakarta. Stayed just one night, neighbourhood around not great and the double rooms was tired. Good night sleep in the big bed and breakfast was good too with excellent selection of local cuisine along with cereals and eggs etc

Stayed September 2013
Helpful?
Thank Jpheywood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review, August 17, 2014
Dear Mr. Jpheywood,

Greetings from Grand Mercure Jakarta Harmoni!

Thank you for taking the time to give us the feedback during your stay in our hotel through Tripadvisor.

We are glad that you enjoyed our room with comfortable bed as well as our buffet breakfast. Our hotel is located in the one of busiest street in Jakarta; however it is strategically located between central business district and shopping center area and easy to be accessed from all direction. We wish you will have the opportunity to stay in our hotel again to enjoy other hotel facility.

Once again thank you for giving us your feedback, we look forward to welcome you again as our guest in the near future.

Best Regards,

Engkun Kurnia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 3 Contributor
17 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed August 5, 2014 via mobile

I am member of accor card and i was visit this Hotel with my husband and our little kid (less than 2 yr old) during eid-fitr holiday period and our little girl like this Hotel very much... We stay here after we come back from our holiday in Bogor and to have relaxing time due to our maid and nanny not come back yet from their day off..

Room was OK, clean, air cond is in good condition (Jakarta is hot and makes this Air cond condition very important for me), room had enough light (not too dark)... Staff are very friendly and helpful (start from check in until check out all is going well).. Room price they offering was very good because on that moment there was a promotion if use credit card from some bank you will get the discount...

Breakfast is ok, offering quite many choice of food but if you stay 3-4 days maybe you will getting bored with the food because day 1 and 2 they have quite the same typical food to offered.. But for me are very OK because my lil girl like the food and eat the breakfast (sometime she refuse to eat and have no breakfast only her milk but 2 days in there, she ate the breakfast)..

Pool is open air and for me is so so but my lil girl loves it.. For my husband the water is too cold even he take swim on afternoon at 2.30 pm and on that time was very hot weather but the water inside the pool is so cold... I am not take a swim and waiting in pool side is not comfortable because quite a lot mosquitoes...

Overall my family holiday in here is very nice, enjoyable and definitely will come back again in other holiday occasion because my lil girl said she want to stay again in the future on the day she said goodbye to the room we had stayed..

Stayed August 2014, traveled with family
Helpful?
Thank Katie1611
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review, August 13, 2014
Dear Mrs. Katie1611,

Greetings from Grand Mercure Jakarta Harmoni!

Thank you for spending some of your precious time to share your detail experience during your recent stay to Tripadvisor reader.

We are honored to read such valuable feedback from our customer. It is much pleasing that your experience during your stay was met your expectation. The hotel had amplified its effort in providing high standard of service in all departments’ competency level. We are pleased that all of them are bearing good results based on your sincere comments given.

We noticed that you still found some area did not meet your expectation especially related to the breakfast menu selection and swimming pool area. We realize that the period of your stay was “Idul Fitri” season when we served the breakfast based on “Idul Fitri theme”. We hope you will have the opportunity to stay again with us in the near future and enjoying other breakfast menu selection

Once again thank you for sharing your experience through Tripadvisor reader and we look forward to welcome you and your lovely little girl to our hotel in the near future.

Best Regards,

Engkun Kurnia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Jakarta Harmoni

Property: Grand Mercure Jakarta Harmoni
Address: Jl. Hayam Wuruk 36-37, Jakarta 10120, Indonesia
Location: Indonesia > Java > Jakarta > Gambir
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #51 of 464 Hotels in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Mercure Jakarta Harmoni 4*
Number of rooms: 483
Reservation Options:
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