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“Good on services”

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Grand Mercure Jakarta Harmoni
Ranked #50 of 460 Hotels in Jakarta
Palembang, Indonesia
Level Contributor
26 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Good on services”
4 of 5 bubbles Reviewed March 31, 2014 via mobile

One of the best hotel near from the old town and not too far from business district. love the interior and great on health & spa facility. They have various and delicious taste on breakfast. Only 10 minutes from centre of jakarta

Stayed March 2014, traveled with friends
Helpful?
Thank chirommy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review, April 11, 2014
Dear Chirommy,

Greetings from Grand Mercure Jakarta Harmoni!

Thank you for your trust choosing Grand Mercure Jakarta Harmoni for your accommodation need and for spending some of your time to share your recent stay through TripAdvisor reader.

We are very delighted to know that you were pleasant by hotel facilities and you could take advantage from our strategic location. Your comment on breakfast is really greatly appreciated. We provide various breakfast in every morning, combination of western and traditional food. We also have thematic and tasteful lunch and dinner buffet promotion along month of April to June 2014. We hope that you will have the oportunity to visit us again soon and try our food promotion.

Best Regadrs,

Engkun Kurnia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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937 reviews from our community

Traveler rating
    352
    428
    103
    27
    27
See reviews for
150
115
91
389
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Jakarta, Indonesia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed March 14, 2014

Don't stay there if you expect to send or receive emails.
The only thing that is good in this Hotel is the staff! if NOT for the staff this hotel is total disaster. I will NEVER return unless they fix the internet problem. this is my 3rd stay in this hotel and the Internet is always the same old problem. the staff tries to help but they can only do so much. they are limited by the quota. No quota No internet, No Emails, NO Business! if you don't provide the essential and simple things like Internet....SHUT the doors!

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Marius67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review, March 21, 2014
Dear Marius67,

Greetings from Grand Mercure Jakarta Harmoni

Thank you for staying with us recently and sharing your experience through tripadvisor.

First of all, we are happy that you appreciated our staff service. We do apologize for any inconvenience caused related to the internet connection during your stay and we assure serious action will be taken from every element related with your experience. You may rest assure that this is neither standards nor typical services provided to our customer.

We look forward to welcoming you again at Grand Mercure Jakarta Harmoni and allow us to have the opportunity to serve you better near in the future.

Best Regards,

Engkun Kurnia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
59 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed March 12, 2014

Stayed in Grand Mercure Harmoni for 5 days 4 night from 4-8 March 2014.The hotel lobby is huge but in adequate staff at the front desk. There seems no staff at he Priority Access for Accor members .End up have to queue using the normal check in. The check in is prompt and fast.

The superior room is great with all the modern facilities. housekeeping seems forgotten to clean up the room after I am back at 3pm from a trip for the first day in the morning .Not a great start but the compensate by cleaning it asap.

The restaurant seems lacking service. For the next 3 days, the staffs never usher me to a seat until the last day. They expect me to find my own seat which is not a typical 5 star establishment would do!

Swimming pool and gym is ok .The staff mending the area have been helpful.

There is a bus station opposite the hotel. It only cost you $3500 rupiah to go Plaza Indonesia and downtown. The hotel does not serve Blue Bird cab but instead Express taxi which is just fine too.

Overall ,with the price range, it's worth to stay in

Room Tip: Higher floor
See more room tips
  • Stayed March 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Iszraei
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review, March 21, 2014
Dear Iszraei,

Greetings from Grand Mercure Jakarta Harmoni

Thank you for your trust choosing Grand Mercure Jakarta Harmoni for your accommodation during your trip to Jakarta, and taking time to share your experience through Tripadvisor.

We have unfortunately not been able to welcome you accordingly. We were very much regret the inconvenience caused to you on this occasion, and please accept my sincerest apologies.

I have personally reviewed, with all concerned Head of Departments, every element related to your experience. You may rest assured that this neither a standard nor typical service provided to our customer. All the necessary are now taken to avoid such experience to happen again.

Looking forward to welcoming you again at Grand Mercure Jakarta Harmoni and allow us to have the opportunity to serve you better near in the future.

Warm Regards,

Engkun Kurnia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
159 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 133 helpful votes
4 of 5 bubbles Reviewed March 9, 2014

All my room requests prior arrival were met and particularly impressed with the big room and very comfortable bed. Breakfast was average more suited to locals. Service was prompt but only when requested, I had to ask for few times to refill my tea.

Hotel is located at the main street and most of the times traffic is congested therefore always ask in advance before you embark on your next journey, you may stuck in traffic for hours!

  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tonelim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H8535GM, General Manager at Grand Mercure Jakarta Harmoni, responded to this review, April 4, 2014
Dear Tonelim,

Greetings from Grand Mercure Jakarta Harmoni!

Thank you for taking time to share your experience during your stay in our hotel through Tripadvisor reader.

It is always valuable to hear that you have impressed by our hotel room with comfortable bed. We noticed that you found some areas didn’t exceed your expectation and we have taken notes on all the positive comments given as well as the 'less-than-good' ones.

We hope to have the pleasure of welcoming you back to the hotel again in the near future.

Best Regards,

Engkun Kurnia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Mercure Jakarta Harmoni

Property: Grand Mercure Jakarta Harmoni
Address: Jl. Hayam Wuruk 36-37, Jakarta 10120, Indonesia
Location: Indonesia > Java > Jakarta > Gambir
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #50 of 460 Hotels in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Mercure Jakarta Harmoni 4*
Number of rooms: 483
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