I had 1 night stay at mercure simatupang. Located in south jakarta, only 10 minutes to famous shopping mall "PONDOK INDAH MALL" on sunday. Impressed with the security system, car inspection before heading to lobby entrance, and baggage scanner at lobby entrance, first time ever at mercure hotel implemented this standard.
Staff was attentive, warmed welcome and given welcome drink while waiting for my check-in. Benefits for Le-club member were well offered, i had a room upgrade and first time ever as member i was allowed to have late check-out till 3pm without any excuse
Room was great, very well maintained and had a lovely touch and design. Room size also met my expectation, bathroom was also clean and i love the quality of toiletries (shampoo, body gel). It was a standard toiletries at mercure hotel but this was different, better than others. Water heater should be better.
The only missing thing for improving, was breakfast quality. Taste and selection of food beverages offered beyond of mercure hotel.
However, i really impressed with the staff attitude, very friendly and attentive during my stay.
Will be back if i have to stay at south jakarta.
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