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“Brand new Mercure hotel”

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Mercure Jakarta Simatupang
Ranked #37 of 468 Hotels in Jakarta
Certificate of Excellence
Reviewed November 9, 2012

Brand new, (very) friendly staff, nice roof terrace, relatively good food given the range and format. Rooms are well set up. Big enough for a short stay. There isn't much you can do around without taking a taxi, but very good option if business requires you in the south part of the city.

Stayed: November 2012, traveled on business
Thank ChristopheBacon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure M, General Manager at Mercure Jakarta Simatupang, responded to this reviewResponded November 16, 2012

Dear Mr. Christophe,

Warmest greetings from Mercure Jakarta Simatupang !

We would like to thank you for your recent visit to Mercure Jakarta Simatupang Hotel. It was truly a pleasure to serve you.

Mercure Jakarta Simatupang as a brand new hotel are in constant pursuit of excellent, we will try to improve our services and facilities to meet your every expectation.

We hope you will have the opportunity to visit us again in the future, it will be our pleasure to show you more of the hotel's facilities.

Best regards,

General Manager

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363 - 369 of 484 reviews

Reviewed November 9, 2012

Recently opened Mercure hotel in a lively area of Jkt. I just use the room to shower myself and have my night rest. Therefore, rooms are big enough for single occupancy with my suitcases.
Rooms are definitely comfy and up to date, nothing to complaint about that! It has thee making facilities (no coffee... !!!) 2 complimentary bottles of water. Flat screen v, enough lightning (bedside only!!) to work... Not above the writing table... So working and sleeping from the bed!!! Wardrobe, empty mini bar and a safe.. So "all" !! you may need in a hotel room, you will find at this Mercure!
Both sides of the bed you can plug in devices to charge.. BUT there was no power on both...!
So only 2 usable in the entire room... (At the time I was here...!!!) btw: am still here, but still does not work! 1st at the small pantry (after unplug the kettle) and the 2nd in the bathroom... So if you have several devices whch need to be charged after a long working day... this Can be a problem and irritation!!!
I find he room or better say he bathroom, not that clean..!!! It was not real real dirty, though a few hairs of others noticed n the floor...
Service at check in prompt and friendly!
Have a room on the 12th floor, though get disturbed my night rest around 5am prayer time, though my room was not on the mosk side.. So beware of that...Hotel is definitely not soundproofed!
Like tonight there might be a 'dandut festival, or whatsoever... But you hear the noise as it comes from 1 floor under...!!!
So if you wanna relax in your room after a working day... Forget it at his Mercure...
If you don't border all this what borders me.. Mercure is a good option to stay if it comes to the comfort of the room & bed..
But if you are awake from every single rumor ... Better to choose another hotel!! I really have to think twice wether to book again at this Mercure...?' But for the rate I paid for... It's ok for Jakarta... So I will give for the value 'very good' but this is based on what I paid for... If I had paid the normal rate... I would definitely not come back...

  • Stayed: November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank DACHALADACHA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure M, General Manager at Mercure Jakarta Simatupang, responded to this reviewResponded November 16, 2012

Dear Dachaladacha,

Warmest greetings from Mercure Jakarta Simatupang Hotel !

Please let us apologize for the inconvenience you experienced while you are staying at Mercure Jakarta Simatupang Hotel.

We have looked into your complaint after much review and we have narrowed down the cause of the issue to related department.

As a newly built hotel, Mercure Jakarta Simatupang are in constant pursuit of perfection and already working on solutions that will prevent similar problems from occurring in the future to improve our services. We are committed to providing you with the highest level of service and will eliminate the problems you experienced.

We hope you will see the improvement and enjoy your time with us in your next visit.

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Reviewed 2 days ago via mobile
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Stayed: November 2017, traveled on business
Thank monangn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 1 week ago via mobile
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Stayed: October 2017, traveled on business
1  Thank 447albertp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure-JS, Front Office Manager at Mercure Jakarta Simatupang, responded to this reviewResponded 1 week ago
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Reviewed 3 weeks ago via mobile
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Stayed: October 2017, traveled with friends
Thank PeterWoh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure-JS, Front Office Manager at Mercure Jakarta Simatupang, responded to this reviewResponded 1 week ago

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Reviewed 3 weeks ago via mobile
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Stayed: October 2017, traveled on business
Thank Hidayat H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure-JS, Front Office Manager at Mercure Jakarta Simatupang, responded to this reviewResponded 1 week ago
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Reviewed 3 weeks ago
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Room Tip: Cari kamar yang paling sudut
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  • Stayed: August 2017, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank ranu2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mercure-JS, Front Office Manager at Mercure Jakarta Simatupang, responded to this reviewResponded 1 week ago
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Additional Information about Mercure Jakarta Simatupang

Address: Jl. R.A. Kartini no. 18 | Lebak Bulus, Jakarta 12440, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #37 of 468 Hotels in Jakarta
Price Range: $39 - $130 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Jakarta Simatupang 4*
Number of rooms: 232
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