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“unlike any other 4-star hotels”

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Royal Kuningan Hotel
Ranked #142 of 464 Hotels in Jakarta
Jakarta, Indonesia
Level 6 Contributor
161 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“unlike any other 4-star hotels”
Reviewed December 17, 2013

never heard about this hotel before until my stayed last week. They claimed their selves as a 4-star hotel. the worst is their service, staffs really did not know how to treat customer. So slow response especially front office staff, that's too bad. breakfast are so so. mind your time when using the lift, it serves until 20 floor, and its a bit slow. manage your time especially when you're in a rush.

Room Tip: high level rooms are not recommended, because their lift is so slow.
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  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank distyDistydisty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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218 reviews from our community

Traveler rating
    33
    81
    66
    23
    15
See reviews for
31
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11
105
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Any
English first
Bandung, Indonesia
Level 5 Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 20, 2013 via mobile

This is a nice hotel with a very affordable budget. Very happy and comfortable Im living here. Because of his extensive hotel area with new amenities and Nice, as well as proper hygiene is assured.

Elegant Rooms with views of the great jakarta city, I decided to stay here for 4 days.

The Pool is clean, spacious, unique, and made me relax.

But the 4 days I was living here, her breakfast at same. no variation for it. Also internet connection in the rooms is poor.

Next time I'll visit again to this hotel.

Stayed November 2013, traveled with friends
Helpful?
1 Thank DestaHenschke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
malaysia
Level 6 Contributor
195 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed November 18, 2013 via mobile

Basic 3 star hotel with no frills. Opposite four seasons kuningan. However there is nothing much around the area except some offices. If you need to stay around this Area n have budget constraint, guess this place will do. Air con in the room n the lobby is super cold. Wifi is only available in the lobby or the restaurant. The spa is quite decent. Breakfast is average.

Stayed November 2013, traveled on business
Helpful?
Thank misspiggy1969
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 5, 2013

Very slow service during check in & check out. Unprofessional staff in front desk. Looks no body give them a training how to be a hotelier. I complained many times without solution and the FO spv or manager keep hiding to talk to me. What are they afraid for ??? when I ask to meet the fo manager she`s never available. The staff keep telling me she`s in the meeting (for whole day... unbelievable) but 1 staff whispering to another staff that she`s smoking in her room behind the front desk with one of the owner !!! I`m Singaporean and I understand when they speak in Bahasa.. the only good thing is breakfast serves a lot of variation and good taste. but the server need to more attention and move faster ...

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Jakarta hotels

munich
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed October 22, 2013

it is so sorry, how much money they wasted in all the marble. i could write lengthy about almost everything in the hotel and only bad. i am invited, so i stay here for these days, otherwise i would check out immediately. i write this to warn everyone, not to come here. stuff not trained, food as lousy as some described it, etc ec etc the peopel are nice and to be blamed. they are just not at all trained, really nothing at all. even in indonesia that is surprising, because i have seen good hotels, good accomodations. better modest and good than to pretend to be a four star hotel which in the end turns out as bad one star establsihment.

Room Tip: dont use the hotel at all, that is the best advice for a room
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  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hansgeorgmunich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gurugram (Gurgaon), India
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 15, 2013

New hotel. and this was my second stay over last 6 month and its deteriorating.
The ONLY PLUS is its price. But to my experience this time, you get that with RISK to your HEALTH, LIFE and TIME.
Got a small, sharp and whirled piece of metal (seems to be from a tin Can) in my rice over dinner. None of the ingredients in that meal should be using any canned food as it was just rice and grilled duck with fresh salad. I was lucky to avoid swallowing it as I was using my hands instead of spoon for eating in smaller bites. Else that sharp metal piece would have damaged me from inside. Did a written complaint to their General Manager along with photographs I took of the metal piece.
Next morning, during break fast, found three plates one over another, with black spots easily wipe-able with hands… no one was able to answer in the staff about that. So I decided NOT to have any MEAL in that hotel after having horrible experience continuously.
Same morning, the coffee cups were dirty and I called them to replace… 30 minutes… reminded… “on the way sir”…. Almost 3 more hours…. Reminded again… “on the way sir”… then again in the evening… also escalated to the duty manager… but still didn’t get till my checkout next morning.
It’s a POORLY MANAGED hotel, with staff having NO BASIC HYGIENE knowledge I guess.
So if you decide to stay there for affordability as a reason., then don’t eat there and DO NOT expect services.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Ashish P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Canggu, Indonesia
Level 5 Contributor
59 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed October 14, 2013

Stayed here for 4 nights on two weekends in October 2013. Paid around £40 per night through Booking .com, which is good value. Very nice large well appointed rooms, with high class fixtures & fittings, and comfortable bed. Internet is from the corridor repeater modem, which in one room (219) was difficult to get access on. Standing in the corridor trying to get online was not ideal. Disappointed a Hotel of this standard did not have an iron and board they could provide to iron a few creased shirts after travel many miles.-only the full laundry service. Breakfast was only just acceptable. Could be improved.
Didn't use the pool, which looked a little boring-maybe providing gowns to get to and from your room might make a swim a better prospect?
Good for business users as the Commerce district is nearby, but nothing within walking distance to see or do-standard in Jakarta. If your a leisure visitor take a Hotel near a local Mall, or just take a Taksi.
Parking is plentiful and cheap with some places in the basement out of the sun, but drop off your luggage first-there's no lift from basement car park to Lobby.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank David C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Kuningan Hotel

Property: Royal Kuningan Hotel
Address: Jln. Persada II | Setiabudi, Jakarta 12870, Indonesia
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #142 of 464 Hotels in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Royal Kuningan Hotel 4*
Number of rooms: 369
Official Description (provided by the hotel):
Built in 2012, Royal Kuningan Hotel is a distinct addition to the city's skyline. Only 10 minutes from the excitement of the city, this 4 (four) Stars hotel commands an excellent location and provides access to the city's biggest attractions. For those of you who want to venture out, National Monument, Ragunan Zoo, Taman Ismail Marzuki Art Center, and various choices of Shopping Town are just some of the attractions available to visitors. Royal Kuningan Hotel Jakarta offers impeccable service and all the essential amenities to invigorate travelers. ... more   less 
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