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Reviewed August 26, 2019

I only have problems about check-in process (about ID card) my girlfriend do the check-in process then the staff tell her to get my ID (my experience no need booking person ID, just check-in person ID) then I sent a pic of my driving license ID, but finally staff need my girlfriend ID (so stupid!) and take more time to going the room, no tooth brush kit and room connection phone (all you need just go to the reception or call via hotel phone directly from your personal phone).

Date of stay: August 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank andywijaya1692
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eron A, General Manager at Red Planet Jakarta Pasar Baru, responded to this reviewResponded August 28, 2019

Dear Bapak Andy Wijaya,

Warmest greetings from RED PLANET HOTEL Pasar Baru!

First of all thank you for stayed in RED PLANET HOTEL Jakarta Pasar Baru.
My humble apologize for the inconvenience during check in process. It is our pleasure if you allow us to assist you when you found some problem during your stay. You can contact our receptionist by in house phone that we provide in front of lift or you can install our RED APPS to communicate with us during your stay.
We are truly sorry that we did not meet your expectation. We are feel what you are feel too, we feel disappointed for what you have been through.
We appreciate your comment as it has been our source of information about the quality of our product and service.

I sincerely hope we still have 2nd change to deliver the best services to you.

Thank you and indeed we will always waiting to welcome you back in RED PLANET HOTEL Jakarta Pasar Baru.



Best regards,

Eron Arasman
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2019

Its not the first time and hope it will not the last stay. Hope u can improve the room facilitiies. For the reception service its alwayd good as usual. Easy check in easy reservation process. And good Location...easy to get food.

Date of stay: August 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank kawaii82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eron A, General Manager at Red Planet Jakarta Pasar Baru, responded to this reviewResponded August 21, 2019

Dear Meander,

Warm greetings!

I cannot be happier to receive such a great review from you about RED PLANET Hotel Jakarta Pasar Baru. Thank you for choosing our hotel.

Total customer satisfaction is our utmost priority and it is thanks to your constructive feedback and comments that we are able to maintain and further improve on our service standards especially for the internet connection.

In closing we would like to thank you for choosing RED PLANET Hotel Jakarta Pasar Baru.

Indeed we will looking forward to welcoming you back in RED PLANET HOTEL!


Warmest regards,

Eron Arasman
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2019

Excellent price for Excellent experience. Professional staff. Near with station and busway. Easy to order delivery food. Small part to be improved is elevator, but after all the hotel is Excellent. Highly recommended.

Date of stay: August 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank rizkaf3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eron A, General Manager at Red Planet Jakarta Pasar Baru, responded to this reviewResponded August 19, 2019

Dear Rizkaf3,

Warm greetings from Red Planet Jakarta Pasar Baru!

I cannot be happier to receive such a great review from you about RED PLANET Hotel Jakarta Pasar Baru. Thank you for choosing our hotel and become our loyal customer.

Very glad to know that some of our team members made your stay a memorable one through the service they delivered. They would be delighted to read your review.

In closing we would like to thank you for choosing RED PLANET Hotel Jakarta Pasar Baru.

Indeed we will looking forward to welcoming you back in RED PLANET Hotels !


Warmest regards,

Eron Arasman
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 11, 2019

I think one night price like this must be include aminities because we are backpacker, and the staff is very nice, nice place central of jakarta, nearby food, sea and than for anything we need just open apps overall very good

Date of stay: August 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank yandimuchin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eron A, General Manager at Red Planet Jakarta Pasar Baru, responded to this reviewResponded August 12, 2019

Dear Yandimuchin,

Warm greetings from Red Planet Jakarta Pasar Baru.

I cannot be happier to receive such a great review from you about RED PLANET Hotel Jakarta Pasar Baru. Thank you for choosing our hotel and become our loyal customer.

Very glad to know that some of our team members made your stay a memorable one through the service they delivered. They would be delighted to read your review.

In closing we would like to thank you for choosing RED PLANET Hotel Jakarta Pasar Baru.

Indeed we will looking forward to welcoming you back in RED PLANET Hotels !


Warmest regards,

Eron Arasman
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 4, 2019

Near to every where.
Easy for reservations by the application
God discount for remenber member.
Very near to shopping centers Pasar Baru.
Easy to get public transportation.
Overall its good hotel
But the bath room/toilet is bad smell

Date of stay: July 2019
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Max R T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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