The service level of Aston Pluit is at rock bottom ! The staffs were courteous but poorly trained or at least were not competent to handle international guests. I was made to wait at least an hour at check-in during my last visit in February 2013 which annoyed me terribly. Since they were new, I gave them the benefit of the doubt and picked Aston Pluit again during my last visit. I was once again disappointed with the experience. This time I had issues with the safe deposit box in the room and to cut the story short, I was made to wait for more than an hour to have 3 different people coming around to fix a rather straight forward problem. I cannot be more annoyed ! Aston should really ensure a minimum service level standard which hasn't been evident from the last few experience I had.
- Official Description (provided by the hotel):
- Aston Pluit Hotel & Residence Overview. A sanctuary for business and leisure travelers, the Aston Pluit provides an effortless, comfortable atmosphere. It is ideal for both short stay business trips and long stay assignments. This delightful hotel embodies the highest traditional values with delightful dining and entertainment. There are spacious rooms and suites of great charm. The superb Aston Pluit is ideally located in the heart of Pluit and just 20 minutes from the international airport allowing easy access to all the main attractions in Jakarta for shopping and entertainment. The hotel offers rooms and suites with excellent views of the city skyline. Experience the best restaurants, entertainment, and shopping, as well as the city’s finest attractions. All are within easy walking distance in Pluit. ... more less
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