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“Close to Plaza Semanggi and what a Crowne Plaza offers in terms of service”

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Crowne Plaza Hotel Jakarta
Ranked #131 of 464 Hotels in Jakarta
Reviewed March 1, 2014

Check in was professionally done and hotel security and attention was good. Alot of construction next door by the proximity to Plaza Semanggi meant you could get access to restaurants and amenities quite easily. Only 5 mins walking distance, the hotel is situated where massive jams persist( this is normal for Jakarta) but it is very close to Pacific Place and also Oakwood.

Room Tip: Tell Tai drivers Sudirman area but tell then "Krone" Plaza and not Crowne Plaza or they wi...
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  • Stayed: February 2014, traveled on business
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Thank Traveller1882
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this reviewResponded March 2, 2014

Dear Traveller1882,

Thank you for your feedback of your recent stay with us. We take your comment on check in and attentive security as a compliment and strive to provide a pleasant stay experience to all our valued guests.
Thank you for choosing Crowne Plaza Jakarta and we look forward to welcome you back in our hotel.

Sincerely,
On behalf of Crowne Plaza Jakarta Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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161 - 167 of 545 reviews

Reviewed February 26, 2014

Good location, rightly priced for business traveller! Safe locations and right mixed with local and overseas business travellers. Next door is shopping mall with good food with reasonable price, supermarket and other amenities within walking distance.

Room Tip: Tell them you want a room facing the road, not the back of the hotel. Can be noisy with mosque at t...
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  • Stayed: February 2014, traveled on business
    • Value
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Thank FrankJ73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this reviewResponded March 2, 2014

Dear FrankJ73,

Thank you for taking the time to post a review of our property. We also appreciate your recognition of our strategic location which is essential for business traveler such as you. Your comments truly inspire us to continuously improve and provide better services for our guest.
Once again, thank you for your comment and we look forward to welcoming you back in our hotel.

Sincerely,
On behalf of Crowne Plaza Jakarta Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 16, 2014

i stayed here just 1 night while on transit in Jakarta, for the stay i had i would say its a good hotel , rooms are big and good for what we pay.

location seems to be ok, around the corner is a shopping center which has decent restaurants and a little big further away is a bigger shopping center which was even better.

Other then that we got a room on a higher floor with great view, front desk staff was excellent and could answer all the questions we had.

def will stay here again whenever we visit Jakarta

  • Stayed: January 2014, traveled as a couple
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Thank Traveller4146
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne_Plaza_Jakarta, Manajer Hubungan Masyarakat at Crowne Plaza Hotel Jakarta, responded to this reviewResponded February 17, 2014

Dear traveller3530,

It is always great to hear from our guests and thank you for taking the time to share your comment. I am so delighted to hear that your your transit stay were pleasant and memorable. Your comment truly inspires us to provide better and better services for our guests.
Thank you for your feedback and we look forward to welcome you back to our hotel.

Sincerely,
On behalf of Crowne Plaza Jakarta Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 9, 2014

Its in city center and easily accessible. Room is nice. The pub is good with great live band and good crowd. Wi-fie was not working initially, but got sorted out soon. I made a local call from the room and I found charge little unreasonable, and asked for details...the staff did not took this in right spirit and told me that I spoke for more minutes than what I actually did as when i met my friend later, I checked in his mobile for call duration. Its not a big money, but I would have expected integrity. It might be one off incident, but left an impression on my mind.

  • Stayed: November 2013, traveled solo
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Thank Pratyush R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this reviewResponded February 11, 2014

Dear pratyushrai9,

Thank you for staying with us and taking the time to write a review of your stay at Crowne Plaza Jakarta. Your comments are such great inputs for us to continually review and monitor our products and service. Rest assured that I have conveyed the problem you experienced to the related department for their correction.

Thank you for your valuable feedback and we look forward to welcome you back to our hotel.

Sincerely,
On behalf of Crowne Plaza Jakarta Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 6, 2014

Undergoing renovation. Most rooms still with 80s interior and functionality.
Paid wifi
No pool. Gym under renovation. Temporary gym in one of the rooms. Two treadmills. One out-of-service.
Room, corridors, and gym towels all have that "mouldy" smell.

  • Stayed: February 2014, traveled on business
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2  Thank Azran1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this reviewResponded February 7, 2014

Dear Azran 1,

Thank you for leaving a review of our property. We are truly sorry that your stay experience did not meet your expectation. Indeed, our swimming pool and fitness center are undergoing renovation in order to improve and enhance our guest’s stay. Meanwhile, I have addressed your comment in regards to moldy smell to our Housekeeping Manager for necessary action.

Again, thank you for your valuable comments. If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,
On behalf of the Crowne Plaza Jakarta Management

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Reviewed January 23, 2014

Hotel is easily accessed from all parts of Jakarta because of its location in the Semanggi interchange in the heart of the city's CBD. Adjacent to Plaza Semanggi shopping centre and only 5 - 10 minutes drive to the several Foreign Embassy's enclave of Kuningan. Check in / out was a breeze, reception staff is competent and courteous. Every staff member I encountered was all smile and ready to help. I was not that thrilled when I was assigned a room facing the busy Jalan Gatot Subroto and the Jakarta Inner Ring Toll Road. Although it came with an excellent view of the Jakarta skyscrapers, I was worried of the noise from the streets. However, my worry soon dissipated upon sitting in my room for the next 5 minutes and heard nothing but the TV announcer's voice. Great soundproofed window! Room was clean and of good size. Bed was comfy. Bathroom was also spacious. However, the TV set needs an upgrade. When every other four star and above hotel now offering an LED/plasma TV in the guest room, I was staring at an old CRT TV set showing plenty of grainy channels. The TV channel selection is quite extensive, though. In room wifi was free for all IHG Rewards Club members but the connection was spotty, I was disconnected 3 times before I gave up and had to use the cable provided to connect to the internet. The initial process of connecting to the internet for the 1st time was also a bit quirky as you have to dial the Business Center and request the staff there to manually open the access from your room! The internet connection speed (thru the LAN cable) clearly lagged behind some of the other hotels that I previously stayed at in the area. All in all, not a bad choice for a sub $100 hotel room in the middle of Jakarta.

Room Tip: The view of the Jakarta SCBD can only be had from the south-facing rooms.
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  • Stayed: January 2014, traveled on business
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Thank RoniWDenpasar_Bali
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this reviewResponded January 27, 2014

Dear RoniWDenpasar_Bali,


Thank you for leaving such a detail review of our property. I am pleased that you were satisfied with our hotel. Your comments truly inspire us to continuously improve and provide better services for our guest.
Meeting guest satisfaction is of utmost important to us and with comments such as yours help us to target problem area.

Thank you for your choosing Crowne Plaza Jakarta. We look forward to have you back in our hotel when you are in Jakarta.

Sincerely,
On behalf of Crowne Plaza Jakarta Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 11, 2014

The hotel was quite good..
Only problem I faced was with Wifi.. But Staff was very helpful...
The bathroom first day was not cleaned..But after mentioning it to staff, it was cleaned immediately..
Food was great! (Maroush Turkish restaurant in there is good for Indian food as well)

Room Tip: ask for room where WIFi will be stronger..(near router)
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  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank AJoo7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this reviewResponded January 12, 2014

Dear AJoo7,

Thank you for yourleaving a review of our hote. I am pleased that you were satisfied with our hotel. Rest assured I have addressed your comments to the related departments for improvement.
Meeting guest satisfaction is of utmost important to us and with comments such as yours help us to target problem area.

Thank you for your choosing Crowne Plaza Jakarta. We look forward to have you back in our hotel when you are in Jakarta.

Sincerely,
On behalf of Crowne Plaza Jakarta Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Jakarta

Address: Kav 2-3 Jl. Gatot Subroto, Jakarta 12930, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#64 Spa Hotel in Jakarta
#82 Luxury Hotel in Jakarta
Price Range: $67 - $123 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Hotel Jakarta 4.5*
Number of rooms: 357
Official Description (provided by the hotel):
Crowne Plaza Jakarta is a global business hotel that truly understands and fulfills the needs of the business traveller. The hotel has 357 spacious guestrooms and it is conveniently located in the "Golden Triangle" business disctrict, only 35 minutes by freeway to Soekarno Hatta International Airport. Near to the hotel are luxury shopping malls such as Plaza Senayan and Senayan City, as well as office complexes where multinational companies are located.Design to offer not just a comprehensive range of meeting services and in-room business facilities, the hotel also offers numerous leisure and entertainment options to reward you, the Business Executive, after a hard day's work. ... more   less 
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Also Known As:
Crowne Plaza Jakarta
Jakarta Crowne Plaza

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