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“I will stay somewhere else”

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Crowne Plaza Hotel Jakarta
Ranked #135 of 471 Hotels in Jakarta
Reviewed October 9, 2013

While the lobby area looks ok don't be fooled the rooms are worn out. This hotel needs to be totally renovated. This is not a good value for the money in Jakarta there are much nicer hotels with better security and more services.

Room Tip: I transferred to the Grand Melia and never looked back.
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  • Stayed: October 2013, traveled on business
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1  Thank Robert B W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this reviewResponded October 10, 2013

Dear Robert,

Thank you for leaving a review of our property. I am truly sorry that our hotel were not able to exceed your expectation. Our goal is to provide a comfortable stay for our valued guest. I have taken note and wish to thank you for your valuable comments. Feedback such as yours enables us to make room for improvement.

Thank you for choosing Crowne Plaza Jakarta and we hope to have an opportunity to welcome you back in our hotel.

Sincerely,
On behalf of Crowne Plaza Jakarta Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed October 6, 2013

I think the hotel can be said to be in a good location and quite next to a lot of places (though traffic can make even the shortest trips endless). But it definitely needs to be renovated.
Rooms are just ok for the price and for the name of the hotel, they are cosy but definitely old and old-fashioned and especially bathrooms need to be taken care of. The bath tub was old and stained, and water did not come out smoothly from the pipes, so showering was not particularly pleasant.
While services you can get are good, especially thinking to food, the beranda coffee shop alway open, the two restaurants that are of good quality.
But still, getting back to your room after a day out is not rewarding and pampering.

Room Tip: If you want Internet connection you need to ask when you're making the booking. Unfortunately it...
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  • Stayed: September 2013, traveled on business
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1  Thank Michela R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this reviewResponded October 7, 2013

Dear MichiFa,

Thank you for your taking the time to express your comments on our property. Please accept my apology for the shortcomings you experienced during your stay. We truly value the negative comments as this gives us the opportunity to improve our facilities.

Again, we wish to thank you for your input and hope to have an opportunity to serve you again.

Sincerely,
On behalf of Crowne Plaza Jakarta Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 5, 2013

the only great things of this hotel is location, located on the city center of Jakarta, you get access to most of Jakarta business place.
but that's all... room is very old and absolutely need renovation, it built on 1995 if i'm not mistaken, but no renovation made, at least in my room.
however, the have a good breakfast and Japanese restaurant at the ground floor, at least it helps.

  • Stayed: September 2013, traveled on business
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Thank gondel g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this reviewResponded October 7, 2013

Dear Gondel,

Thank you for leaving a review of our property. I am truly sorry that you found our room did not meet your expectation. Our goal is to provide a comfortable stay to all of our valued guest and make their stay a memorable one. I have taken note and wish to thank you for your valuable comments. These are of great importance to us to improve our facilities and service continually.

Thank you for staying with us and we all hope to have an opportunity to serve you again.

Sincerely,
On behalf of Crowne Plaza Jakarta Management

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Reviewed October 4, 2013

Let me start with , Hotel has a Indian restaurant, food is excellent. hotel staff is cheerful , you feel good when from Hotel main gate till lift 4-5 hotel staff greet you. Quality of sleep is good. Rooms are spread with wonder aroma, make you feel relaxed. I stayed in hotel for 20 days and love to come back.

Taxies are no problem , hotel is located near to a mall and lot of convenient stores.

But would like hotel to increase spread for breakfast, although it is ok , but lot of Asian dishes can be included.

  • Stayed: October 2013, traveled on business
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Thank guptamanoj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this reviewResponded October 7, 2013

Dear Guptamanoj,

Thank you for taking the time to post your comment. We are pleased that you found our services and facilities were excellent. Your comments certainly motivate us to continuously improve and provide better services for our guest.

Again, thank you for your comment and we look forward to welcoming you back in our hotel.

Sincerely,
On behalf of Crowne Plaza Jakarta Management

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Reviewed September 30, 2013

Really not good at all. I stayed here in September 2013 and the rooms and common areas were very tired, no wifi (there is cable internet) lifts didn't work properly three days in a row, very few staff spoke much English, gym was old with no proper AC and full of non guests and the pool was surrounded by dilapidated huts. Didn't bother to make up my room.

If this was a fairly-priced 3 Star hotel then perhaps no complaints, but at almost $150 per night this is a pretty poor effort. Either go cheaper for something similar (or probably better) or pay just a bit more for something a whole lot better value.

The Crown Plaza chain really need to do something about this franchise or pull out.

  • Stayed: September 2013, traveled on business
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1  Thank Dan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this reviewResponded October 3, 2013

Dear Dan E,

Thank you for leaving a review of our property. I am truly sorry that our hotel facilities were not able to exceed your expectation. Our goal is to provide a comfortable stay for our valued guest. I have taken note and wish to thank you for your valuable comments. Valuable feedback such as yours enables us to make service for improvement.

Again, thank you for staying with us and we hope to have an opportunity to serve you again.

Sincerely,
On behalf of Crowne Plaza Jakarta Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2013

The location is very good, especially while commuting to and fro between the airport, never mind the time spent on the roads. Perhaps I was lucky to get a spacious room with large bed and a fairly larger than normal sized bathroom. With fresh, good quality linen and large flat screen TV.
Well equipped with all the desired amenities. Very friendly and courteous staff from concierge to restaurant level. A sumptuous, large spread of breakfast with plentyful of vegetarian choices as well. A good and fast internet connection, though it only worked through cable on my system.
There is a clearly marked and easy access to the shopping mall situated at 5 minutes walk able from the hotel. The hotel has two Japanese restaurants and one Mediterranean serving some great Indian cuisine too. There are variety of eating places inside the shopping complex situated next door from the hotel. The security checks at the entrance level are very alert but then there is an equally easy back door access to the property in spite of the fact that a security staff is deputed at the back door too.
Perhaps some interiors, pieces of furniture and furnishing bear an old style of rich look. The chairs in the restaurant do need a change as one tends to sink in and starts feeling uncomfortable while enjoying a rather relaxed dinner.
Overall a very decent property at such an affordable price- then these days the rates vary according to the occupancy ratio. I would surely like to stay at this hotel while visiting Jakarta again.

  • Stayed: September 2013, traveled on business
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1  Thank Herbeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this reviewResponded September 17, 2013

Dear Herbeo,

Thank you for leaving such a detail comment of our property. We are pleased that you found our hotel fulfills your need in a good way. Your comment certainly motivate us to continuously improve and provide better services for our guest.

Thank you for staying with us and we look forward to welcoming you back in our hotel.

Sincerely,
On behalf of Crowne Plaza Jakarta Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2013

I think my title says it all. I was shocked to find that the 2nd best category of rooms basically had jaded rooms which had not been refurbished for a while now and the price we paid was similar to amounts charged by JW Marriott in Jakarta.

The hotel made no attempts to do anything about this although we stayed there 2 nights.

The breakfast spread is decent with reasonable vegetarian options and staff is decent and courteous. There are much better options to stay in Jakarta at this price.

Room Tip: go for one of the club floor rooms
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  • Stayed: July 2013, traveled on business
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1  Thank eagerAmit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this reviewResponded September 12, 2013

Dear EagerAmit,

Thank you for staying with us and leaving a review of our hotel. I am deeply sorry you found our hotel less than satisfactory. The feedback we receive from our valued guests make improvement on problem areas.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,
On behalf of Crowne Plaza Jakarta Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Jakarta

Address: Jl. Gatot Subroto Kav 2-3, Jakarta 12930, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#67 Spa Hotel in Jakarta
#83 Luxury Hotel in Jakarta
Price Range: $74 - $118 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Crowne Plaza Hotel Jakarta 4.5*
Number of rooms: 357
Official Description (provided by the hotel):
Crowne Plaza Jakarta is a global business hotel that truly understands and fulfills the needs of the business traveller. The hotel has 357 spacious guestrooms and it is conveniently located in the "Golden Triangle" business disctrict, only 35 minutes by freeway to Soekarno Hatta International Airport. Near to the hotel are luxury shopping malls such as Plaza Senayan and Senayan City, as well as office complexes where multinational companies are located.Design to offer not just a comprehensive range of meeting services and in-room business facilities, the hotel also offers numerous leisure and entertainment options to reward you, the Business Executive, after a hard day's work. ... more   less 
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Also Known As:
Crowne Plaza Jakarta
Jakarta Crowne Plaza

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