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Crowne Plaza Hotel Jakarta
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Reviews (570)
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Reviewed September 30, 2013

Really not good at all. I stayed here in September 2013 and the rooms and common areas were very tired, no wifi (there is cable internet) lifts didn't work properly three days in a row, very few staff spoke much English, gym was old with no proper AC and full of non guests and the pool was surrounded by dilapidated huts. Didn't bother to make up my room.

If this was a fairly-priced 3 Star hotel then perhaps no complaints, but at almost $150 per night this is a pretty poor effort. Either go cheaper for something similar (or probably better) or pay just a bit more for something a whole lot better value.

The Crown Plaza chain really need to do something about this franchise or pull out.

  • Stayed: September 2013, traveled on business
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1  Thank Dan E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this reviewResponded October 3, 2013

Dear Dan E,

Thank you for leaving a review of our property. I am truly sorry that our hotel facilities were not able to exceed your expectation. Our goal is to provide a comfortable stay for our valued guest. I have taken note and wish to thank you for your valuable comments. Valuable feedback such as yours enables us to make service for improvement.

Again, thank you for staying with us and we hope to have an opportunity to serve you again.

Sincerely,
On behalf of Crowne Plaza Jakarta Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 15, 2013

The location is very good, especially while commuting to and fro between the airport, never mind the time spent on the roads. Perhaps I was lucky to get a spacious room with large bed and a fairly larger than normal sized bathroom. With fresh, good quality linen and large flat screen TV.
Well equipped with all the desired amenities. Very friendly and courteous staff from concierge to restaurant level. A sumptuous, large spread of breakfast with plentyful of vegetarian choices as well. A good and fast internet connection, though it only worked through cable on my system.
There is a clearly marked and easy access to the shopping mall situated at 5 minutes walk able from the hotel. The hotel has two Japanese restaurants and one Mediterranean serving some great Indian cuisine too. There are variety of eating places inside the shopping complex situated next door from the hotel. The security checks at the entrance level are very alert but then there is an equally easy back door access to the property in spite of the fact that a security staff is deputed at the back door too.
Perhaps some interiors, pieces of furniture and furnishing bear an old style of rich look. The chairs in the restaurant do need a change as one tends to sink in and starts feeling uncomfortable while enjoying a rather relaxed dinner.
Overall a very decent property at such an affordable price- then these days the rates vary according to the occupancy ratio. I would surely like to stay at this hotel while visiting Jakarta again.

  • Stayed: September 2013, traveled on business
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1  Thank Herbeo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this reviewResponded September 17, 2013

Dear Herbeo,

Thank you for leaving such a detail comment of our property. We are pleased that you found our hotel fulfills your need in a good way. Your comment certainly motivate us to continuously improve and provide better services for our guest.

Thank you for staying with us and we look forward to welcoming you back in our hotel.

Sincerely,
On behalf of Crowne Plaza Jakarta Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 11, 2013

I think my title says it all. I was shocked to find that the 2nd best category of rooms basically had jaded rooms which had not been refurbished for a while now and the price we paid was similar to amounts charged by JW Marriott in Jakarta.

The hotel made no attempts to do anything about this although we stayed there 2 nights.

The breakfast spread is decent with reasonable vegetarian options and staff is decent and courteous. There are much better options to stay in Jakarta at this price.

Room Tip: go for one of the club floor rooms
  • Stayed: July 2013, traveled on business
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1  Thank eagerAmit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this reviewResponded September 12, 2013

Dear EagerAmit,

Thank you for staying with us and leaving a review of our hotel. I am deeply sorry you found our hotel less than satisfactory. The feedback we receive from our valued guests make improvement on problem areas.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,
On behalf of Crowne Plaza Jakarta Management

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Reviewed September 3, 2013

This is a good hotel, with great service. The location (for me atleast) is also very good, with our office just a walk away from hotel, and a shoppling plaza just behind the hotel.

The service is good. Food in also good, with a good variety of cuisines.

  • Stayed: August 2013, traveled on business
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1  Thank SriSameer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this reviewResponded September 5, 2013

Dear SriSameer,

Thank you for taking the time to post your comment. We take your comments as a compliment and strive to provide better and better services for our guest.

Again, thank you for choosing Crowne Plaza Jakarta and we look forward to welcoming you back in our hotel.

Sincerely,
On behalf of Crowne Plaza Jakarta Management

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Reviewed August 29, 2013

This hotel is getting a little tired, and the decor is getting old.
However the staff are friendly and efficient, and the rooms are nice and clean and breakfast is good.
The negatives are the choice of restaurants. Two Japanese restaurants under one roof? Yes, I know that there are many Japanese businessmen in Jakarta, but I do think this is over the top. I only went to the Sushi restaurant and it was not an authentic Japanese restaurant.
The best restaurant is the Arabic restaurant which serves excellent Indian food. You would not know this because they do not advertise it as an Indian restaurant, but the food was excellent there.
Two other issues. The room that I was in was very cold and I ended up wearing a sweater in the room and one night I turned the aircon completely off for the night.

  • Stayed: August 2013, traveled on business
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1  Thank familytraveller5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne_Plaza_Jakarta, Public Relations Manager at Crowne Plaza Hotel Jakarta, responded to this reviewResponded August 29, 2013

Dear Familytraveller5,

Thank you for leaving a review of our property. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. I am truly sorry for the shortcomings you have experienced particularly with the problem you had in the room. Rest assured that we take this matter seriously and guest comment is very important to us for improvements of our facility.

Again, we wish to thank you for your feedback and look forward to your stay the next time you travel to our area.

Sincerely,
On behalf of Crowne Plaza Jakarta Management

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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