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Jakarta
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14 - 19 of 1,565 reviews
Reviewed January 19, 2020

I enjoyed my stay at the Grand Hyatt in Jakarta, with good service from all the staff and the buffet breakfast was great with very friendly and helpful staff. The room and bathroom are a good size and the desk is big, and a separate walk-in wardrobe. The hotel is in a good location and there were great views from the room and the outlets in the hotel.

Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank clint811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Jakarta, Public Relations Manager at Grand Hyatt Jakarta, responded to this reviewResponded 4 weeks ago

Dear Valued Guest,

Thank you for your kind feedback about Grand Hyatt Jakarta.

We are glad to read that you have an enjoyable stay with us. Your comment regarding our service, facility and location were highly appreciated. It's truly what we strive for.

Once again, thank you very much and we look forward to welcome you back again soon.

Warm regards,
Grand Hyatt Jakarta Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2020

Nice experience, good service, good food, direct access to a big mall. Good location. If the price is OK I will come again and Hyatt would be my preferred hotel in Jakarta. My favourite food was the oxtail soup.

Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Safari65261761284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Jakarta, Grand Hyatt Jakarta Management Team at Grand Hyatt Jakarta, responded to this reviewResponded January 19, 2020

Dear Reviewer,

Thank you for taking the time to write your kind comments on TripAdvisor.

Your kind remarks regarding our services, food selections and location are highly appreciated! We are very delighted to know that we were able providing you excellent services.

Thank you and we look forward to welcome you back again soon.

Warm regards,
Grand Hyatt Jakarta Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2020

Excellent food, good service. We went there for dinner 3 nights in a row during our stay. The food was excellent, especially the wagyu beef teppanyaki and teriyaki gindara. However, one point to note was that the service differs. Some evenings, they serve us a hot towel when we were seated, other evenings, no hot towels were being served. Overall, it was still a great restaurant with excellent service.

Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank wakwok
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Jakarta, Grand Hyatt Jakarta Management Team at Grand Hyatt Jakarta, responded to this reviewResponded January 19, 2020

Dear Reviewer,

Thank you for taking the time to write your kind remarks on TripAdvisor about Sumire.

It is very rewarding for us to know that we were able serving you with great services. Your kind remarks regarding our food selection and services are highly appreciated!

Thank you and we look forward to welcome you back again soon.

Warm regards,
Grand Hyatt Jakarta Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2020

The quality of this hotel is as good as when I visited 13 years ago. when you enter the lobby, the ambiance, the luxury and the smell are unforgettable ! I love the beautiful and spacious room. All staff are very helpful.

Date of stay: January 2020
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank natalie2125
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Jakarta, Grand Hyatt Jakarta Management Team at Grand Hyatt Jakarta, responded to this reviewResponded January 16, 2020

Dear Ms. Natalie,

Thank you for taking the time to write your kind remarks about Grand Hyatt Jakarta on TripAdvisor.

It is very delighted for us to know that we were able providing you the same excellent services since your last time visit. Your kind remarks really encourage us to only provide our guests with only the best.

Your kind remarks regarding our hotel interior, spacious room and our helpful staffs are highly appreciated!

Thank you and we look forward to welcome you back again soon.

Warm regards,
Grand Hyatt Jakarta Management Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 12, 2020

always a joy to be staying at Hyatt for every of our business trips. everyone went above and beyond to make sure all is in good hands. love it that they not only recognized us, but also our favourite food/ beverage/ restaurants!

Date of stay: January 2020
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank rosarecruits
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Jakarta, Grand Hyatt Jakarta Management Team at Grand Hyatt Jakarta, responded to this reviewResponded January 16, 2020

Dear Reviewer,

Thank you for your kind feedback about Grand Hyatt Jakarta on TripAdvisor.

Your kind remarks regarding our services and staffs are highly appreciated!

Thank you and we look forward to welcome you back again soon.

Warm regards,
Grand Hyatt Jakarta Management Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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