We have been quite a regular since last year in Grand Hyatt but I must admit that their room rate is definitely one of the highest in Jakarta (this after my husband repeatedly stressing/objecting my choice of stay there) .
However, I always weigh in cons of having to travel by taxi/car in Jakarta, your time definitely will be wasted in traffic jam and areas that you most likely go to (for shopping mind) would be around Grand Indonesia, Plaza Indonesia & EX, Plaza Senayan, Senayan City.
Plaza Indonesia & EX are adjacent & below the hotel, Grand Indonesia just across the street, Plaza Indonesia and Senayan City probably just take about 15 mins by taxi.
However, Grand Hyatt has new competition in town, its the Kempinski Hotel Indonesia which locates adjacent to Grand Indonesia (newer mall with more variety of shops & eatery compares to Plaza Indonesia & FX combined) and practically same winning location as Grand Hyatt.
Enough said about its location, for room wise, it was definitely a spacious room. Love the bathroom & dressing/wardrobe room, it's design very functional and enjoy the amenities provided.
But, to my surprise, on our last stay, the bed was soft making our backs ached, it never happened before, even made me wanted to change the room (imagined how bad it was) I reported this to Room Service and they mentioned all the bed should be the same standard (expected answer) even though I told him, this was my first 'complaint on bed' after staying frequently over the year, nevertheless, they provided some sort of hard thin mattress and we also requested the bed to be turned around to other side. It improved but not to level of satisfaction.
A bit disappointed too on the breakfast spread, it didn't really offer many options but quality wise, it was definitely 5-star quality. But we Loved the Bubur Ayam, Bakso and Fresh Fruit Juices.
Staff was excellent and courteous throughout all areas but I always found the front desk staff could displayed friendlier attitude upon check in.
Swimming pool is quite nice & lush landscaping around it; we haven't tried gym/spa facilities but Grand Hyatt Jakarta is famous for its gym membership.
Due to the Mattress Incident, my husband now is more persistent in persuading me to try different hotel on our next stay.
Hhhmmmmm, will give it a thought...
Still one of my fave hotel though....
- Official Description (provided by the hotel):
- Regarded as one of the finest hotels in Indonesia, Grand Hyatt Jakarta is living up to its name. Strategically located in the Thamrin CBD and adjacent to Plaza Indonesia Shopping Centre and The Plaza Office Tower, the hotel provides excellent services and amenities to people from all around the world. Dine in the hotel's award-winning C's steak and Seafood Restaurant, pamper yourself in the Club Olympus Fitness & wellness Centre and swim in our 43-metre lagoon-shaped outdoor swimming pool. ... more less
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- Also Known As:
- Grand Hyatt Jakarta Hotel Jakarta
- Jakarta Grand Hyatt
- Hyatt Jakarta
- Jakarta Hyatt