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Grand Hyatt Jakarta
Ranked #28 of 468 Hotels in Jakarta
Certificate of Excellence
Reviewed June 19, 2014

i loved the lounge and the restaurant so cozy modern and spacious. for me the breakfast taste is good, clean rooms, helpful staff and good location very strategic. will come back again on my 2nd business trip in Jakarta.

  • Stayed: February 2014, traveled on business
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Thank abbyhubby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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632 - 638 of 1,125 reviews

Reviewed June 19, 2014

Stayed at this hotel last week, was traveling for business.

Its a great hotel:
Pros:
a. large spacious rooms
b. decent breakfast spread
c. very good service, impressed by the hospitality
d. located next to Plaza Indonesia, so you get access to a large mall with lots of international brands, children's play area, restaurants, movie halls and a food court.
e. located centrally in Thamrin with several hotels and malls around it.

Cons:
well, there isn't much outside on the streets outside this hotel. All you see are hotels and malls around you.

  • Stayed: June 2014, traveled on business
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Thank amitgoenka20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Jakarta, Hotel Manager at Grand Hyatt Jakarta, responded to this reviewResponded August 11, 2014

Dear amitgoenka20,

Greetings from Grand Hyatt Jakarta.

Thank you very much for taking the time to review your stay at Grand Hyatt Jakarta on TripAdvisor. I am delighted to hear that you had a wonderful experience with us. We look forward to welcoming you back at Grand Hyatt Jakarta in the near future.


With best regards,

Fredrik Harfors
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 17, 2014

Really enjoy and happy staying here, although it's only one night but we really enjoy our stay here. We stayed in two Club Room with connecting door. The room is so big so the kids can play and running inside the room. It has a nice walk in closet..The pool are great... breakfast very nice since you can find ice cream and yoghurt there.... It's only a walk away to the shopping mall so we're really really love this hotel.

Room Tip: pick a room that has a view to the Bundaran HI
See more room tips
  • Stayed: July 2013, traveled with family
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Thank Liana W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Jakarta, Hotel Manager at Grand Hyatt Jakarta, responded to this reviewResponded July 2, 2014

Dear Liana W,

Warm greetings from Grand Hyatt Jakarta…

Thank you very much for taking the time to review your recent stay at Grand Hyatt Jakarta on TripAdvisor. I am delighted to hear that you had a wonderful experience with us. We look forward to welcoming you back at Grand Hyatt Jakarta in the near future.



With best regards,

Fredrik Harfors
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 16, 2014

This hotel is very very good. It has a good lounge area with singers, good bars,and a selection of restaurants. The hotel is also connected to the plaza shopping centre which is worth a visit.
For relaxation there is a very nice and large pool with plenty of loungers.
The service is what you would expect (very good) and the rooms are large,bright,well appointed and with comfortable beds. The bathrooms are typical grand Hyatt style for Asia. Every visit to a Grand Hyatt in Asia leaves one wondering how the chain can let that eyesore in New York bear the same brand name!
This hotel is great for business or leisure and the rates are reasonable for what you receive..

  • Stayed: June 2014, traveled on business
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1  Thank EMandJM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Jakarta, Hotel Manager at Grand Hyatt Jakarta, responded to this reviewResponded July 2, 2014

Dear EMandJM,

Warm greetings from Grand Hyatt Jakarta.

Thank you very much for taking the time to review your recent stay at Grand Hyatt Jakarta on TripAdvisor. I am delighted to hear that you had a wonderful experience with us. I will be sure to pass on your kind words regarding our employees to them, so that they may be recognized for their efforts.

We look forward to welcoming you back at Grand Hyatt Jakarta in the near future.



With best regards,

Fredrik Harfors
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2014

One week stay in this Hotel in May 2014. Great location in the business district area of Jakarta and location is just next to Plaza Indonesia. The mall cater mostly on higher end side but it is also interconnected to other malls too.
Check in is a breeze and once you have just about to settle in your room the staff will call to check if everything is okay. Room is slightly older but maintenance is good. No complaint.
Hotel services are excellent and response is immediate to any assistance call made for Room services. Once when I encountered some problem with the room safety box login, assistance came almost immediately.
Very friendly and polite staff and you are sure to be greeted with a sweet smile esp from those ladies manning the lobby door.
The Hotel Business center facilities are also excellent incl those at the desk to assist you.
Breakfast is excellent but I hv seen more choices with other Hotel of the same standard.
Just one complaint but nothing to do with the Hotel. Traffic jam in Jakarta is a real test on yr patience.

  • Stayed: May 2014, traveled on business
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Thank mrasgpet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2014

Stayed in a Club room. The Club breakfast and nibbles were very good. I agree with other reviewers that its an old hotel but the maintenance is very good. The room was very clean with a new carpet, flat screen tv etc.

Excellent facilities and very convenient for shopping as its next to excellent shopping center. The room was big with a nice marble bathroom. Excellent breakfast. I felt very secure with the security detail in and out of the Hotel. Would recommend.

  • Stayed: July 2013, traveled on business
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Thank jazzmmatazz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand_Hyatt_Jakarta, Hotel Manager at Grand Hyatt Jakarta, responded to this reviewResponded July 2, 2014

Dear Jazzmatazz,

Greetings from Grand Hyatt Jakarta.

Thank you very much for taking the time to review your stay at Grand Hyatt Jakarta on TripAdvisor. I am delighted to hear that you had a wonderful experience with us. We look forward to welcoming you back at Grand Hyatt Jakarta in the near future.


With best regards,

Fredrik Harfors
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2014

What is most important when staying at a hotel?
To sleep!

Upon Check in the attendant refers to weekend/weekdays rate. However, no comment is given to the very high noise pollution if staying on front part of the hotel. Worst, the following day a major event was held right in front of the hotel and as of 5.30 am it was impossible to sleep. Reception confirmed of the knowledge of the event since check in but no attempt was given to inform in advance or give a room to the pool side.

As an apology a spa voucher was given (of no use). No management tried to apologize at any point nor to make contact. That also counts at the check out time. Check out, very complicated and to return the deposit is a major issue!

Room Tip: ask for pool side!!!
See more room tips
  • Stayed: June 2014, traveled on business
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Thank Dragonth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Jakarta

Address: Jl. M H Thamrin Kav 28-30, Jakarta 10350, Indonesia
Location: Indonesia > Java > Jakarta > Menteng
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Jakarta
#9 Romantic Hotel in Jakarta
#12 Business Hotel in Jakarta
#21 Spa Hotel in Jakarta
#26 Luxury Hotel in Jakarta
Price Range: $141 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Jakarta 5*
Number of rooms: 427
Official Description (provided by the hotel):
Regarded as one of the finest hotels in Indonesia, Grand Hyatt Jakarta is living up to its name. Strategically located in the Thamrin CBD and adjacent to Plaza Indonesia Shopping Centre and The Plaza Office Tower, the hotel provides excellent services and amenities to people from all around the world. Dine in the hotel's award-winning C's steak and Seafood Restaurant, pamper yourself in the Club Olympus Fitness & wellness Centre and swim in our 43-metre lagoon-shaped outdoor swimming pool. In keeping with the ever-changing needs and lifestyles of the present day global travellers, Fountain Lounge is about to embark on a complete renovation project on 15 April 2017 and is scheduled to open in the month of June 2017. To ensure your comfortable stay and convenience, we have adjusted the opening hours of burgundy and C’s Steak and Seafood restaurant. ... more   less 
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Also Known As:
Grand Hyatt Jakarta Hotel Jakarta
Jakarta Grand Hyatt
Hyatt Jakarta
Jakarta Hyatt

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