Although I did not stay at this property, two of us went for a late lunch on 9 March.
The hostess at the Cafe entrance was only interested in telling us that the buffet closed in 5 minutes. After twice repeating ourselves to tell her we did not want the buffet but a la carte, she then took the menu and led us on a very slow walk to our table. She also dragged her feet and gave the impression that she was not really interested in doing her job!
Seated at the smoking table and after asking her for an ash tray, none arrived. Staff were more interested in clearing tables after the buffet while some other staff and supervisors(in black) were more interested in talking among themselves.
We had asked the hostess about the a la carte promotion advertised at teh entrance of the Cafe. She did not even know what we were asking and on the second attempt, she said she will ask the staff. Needless to say, she never did and never returned.
after reviewing the menu and waiitng for 16 minutes, all along trying to get some attention of staff, nothing worked.
So we got up and left. As we left, I stopped at the hostess and told her about the "fantastic service" of this outlet. Obviuosly she did not bother.
This is totally not expected of a Hyatt property, let alone a Grand Hyatt. It diefnately needs a major training program implemented immediately and better quality staff. Management should start opening their eyes a bit more!!
- Official Description (provided by the hotel):
- Regarded as one of the finest hotels in Indonesia, Grand Hyatt Jakarta is living up to its name. Strategically located in the Thamrin CBD and adjacent to Plaza Indonesia Shopping Centre and The Plaza Office Tower, the hotel provides excellent services and amenities to people from all around the world. Dine in the hotel's award-winning C's steak and Seafood Restaurant, pamper yourself in the Club Olympus Fitness & wellness Centre and swim in our 43-metre lagoon-shaped outdoor swimming pool. In keeping with the ever-changing needs and lifestyles of the present day global travellers, Fountain Lounge is about to embark on a complete renovation project on 15 April 2017 and is scheduled to open in the month of June 2017. To ensure your comfortable stay and convenience, we have adjusted the opening hours of burgundy and C’s Steak and Seafood restaurant. ... more less
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- Also Known As:
- Grand Hyatt Jakarta Hotel Jakarta
- Jakarta Grand Hyatt
- Hyatt Jakarta
- Jakarta Hyatt