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“No service at Cafe”

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Grand Hyatt Jakarta
Ranked #22 of 464 Hotels in Jakarta
Certificate of Excellence
Singapore, Singapore
Level 4 Contributor
41 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
“No service at Cafe”
Reviewed March 11, 2013

Although I did not stay at this property, two of us went for a late lunch on 9 March.
The hostess at the Cafe entrance was only interested in telling us that the buffet closed in 5 minutes. After twice repeating ourselves to tell her we did not want the buffet but a la carte, she then took the menu and led us on a very slow walk to our table. She also dragged her feet and gave the impression that she was not really interested in doing her job!
Seated at the smoking table and after asking her for an ash tray, none arrived. Staff were more interested in clearing tables after the buffet while some other staff and supervisors(in black) were more interested in talking among themselves.
We had asked the hostess about the a la carte promotion advertised at teh entrance of the Cafe. She did not even know what we were asking and on the second attempt, she said she will ask the staff. Needless to say, she never did and never returned.
after reviewing the menu and waiitng for 16 minutes, all along trying to get some attention of staff, nothing worked.
So we got up and left. As we left, I stopped at the hostess and told her about the "fantastic service" of this outlet. Obviuosly she did not bother.
This is totally not expected of a Hyatt property, let alone a Grand Hyatt. It diefnately needs a major training program implemented immediately and better quality staff. Management should start opening their eyes a bit more!!

  • Stayed March 2013, traveled with friends
    • Service
Helpful?
1 Thank DTRM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Singapore, Singapore
Level 5 Contributor
61 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed March 9, 2013

Good service, huge and comfy rooms, bathrooms, and all the amenities you need. The mini-walk-in wardrobe was a nice touch. What I loved was how the room overlooked the roundabout and the lights from the other buildings lit up the room nicely at night. I usually don't sleep well on the first night in a hotel, but I slept really soundly and very well every night of my stay here. The Javanese massage, where the masseuse comes to your room to give the massage, certainly lulled me into a good sleep. Loved how the laptop table faced the window and let in lots of natural light. Everything was working to perfection and strategically located to ensure you have a hassle-free stay. Front-desk staff was a bit confused about my transport arrangement but this was only a minor point. Food was good. The link to Plaza Indonesia made everything very accessible and safe. All in all, a great hotel. I definitely enjoyed my stay there.

Room Tip: A good on the high floor would give a good view of the roundabout without too much noise from the tr...
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SmurfetteSue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Level 6 Contributor
154 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed March 7, 2013

Those who visit Jakarta and wants to stay in central city should choose this hotel. Good service, good food, grandeur bedroom and beautiful bathroom. They have a very big mall with luxury things. Except the Ballroom which is not so big, the other facilities are superb.

Room Tip: Ask for a room facing front gives you a good view.
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  • Stayed November 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank eddyss2000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level 5 Contributor
27 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 6, 2013

We checked in to the Grand Club Room, it was a wonderful experience to enjoy the Club facilities such as the cocktail, snacks, including breakfast from the Club Lounge. The location is right in the centre of Jakarta, next door to the Plaza Indonesia. For those who love shopping, the hotel location is great. We also enjoyed the pool and garden, it's nice to just relax and lie by the pool and dip into the pool for few swims when the sun is bright. There is also a kid's pool. Also checked out the gym which was pretty good. Overall it was a good experience, the staff was friendly and helpful. After checking out, my little nephew was thirsty and wanted to have some cold drinks in the Club lounge, the staff told us it wasn't a problem at all and even asked my nephew what else he would like to have with the drinks :-) Nice gesture always goes a long way.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rose D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Florence, Italy
Level 3 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 3, 2013

As well known Jakarta is a quite messy city but this hotel is a real oasis in town. This landmark of Jakarta is located in one of the best positions, in Thamrin, and quite close to Menteng. When you enter in the lower lobby you have in front of you two escalators to reach the main lobby and the elevators. From inside the hotel you can directly reach a huge shopping mall, the Plaza. You can find quiet rooms almost at any floor. The swimming pool is really beautiful with even a small island inside. You may have breakfast and dinner at the pool restaurant. The hotel is strongly suggested and in my opinion, having tried all the others at the same level, is the best in Jakarta.

Room Tip: The best view is in front of the roundabout
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  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DGZ_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed February 28, 2013

I often travel on business. Was in Jakarata in the first week of December 2012 for a week and it was a decent experience. Well located in the heart of the City with easy access to the transportation. The Christmas decorations during the time were pretty. The postivies include

a) Decent Internet Speeds
b) Excellent Gym and SPA
c) Prayer facilities
d) Tidy Rooms
e) Good Customer Service
f) Rooms offer a good view of the City
f) Efficient billing and checkout

The biggest turn off was the lousy restaurant which just had no varieety. Just imagine the same stuff being on the buffett for the whole week. The Indian curries were repeated in the Dinner Buffets as well.

They forgot to deliver the newspaper for the first 3 days and on complaining got free SPA vouchers, so no complaints.

Apart from the restaurant, the stay was quite pleasant.

Room Tip: Higher floor rooms offer a good view of the City
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  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CritiqueDirect
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northern New York
Level 4 Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed February 25, 2013

I travel the world for work, and have found myself in all types of places, from lavish to the dangerous. I can pretty much thrive in any environment and with most people. This hotel made for a terrible experience in Jakarta. Aside from the musty, old smelling room - other highlights included a bathtub filled with brown water and a dark, quiet atmosphere. If you are a single female, I'd think twice about staying here. Breakfast was sparse. The biggest problem I experienced was the additional $200 a night that was added to my bill. Despite numerous complaints put in to the Management, nothing was resolved. PLEASE make sure they give you a final bill in USD (or your home currency)! I left during the emergency flooding and I feel I was taken advantage of. There were over $100 in "taxes" per night plus an additional $75!!!! a night for internet and continental breakfast!!! Insanity, overall it cost nearly $500 a night. Interestingly, the hotel management tried to tell me the exchange rate on XE.com was wrong and it was really only $400...right I'm sure XE.com is wrong and not the hotel. I was originally quoted $268 a night. Nearly the entire staff is rude and unfriendly, I felt very uncomfortable in this hotel despite the security being ample. I have one nice thing to say, that is, the massage in the spa was wonderful. Sadly, not enough for me to ignore all the bad. I will not be staying at a Hyatt hotel again...ever.

Room Tip: Do not let them talk you into a higher floor for more money - it is not any safer. Get your bill in...
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  • Stayed January 2013, traveled on business
    • Value
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    • Service
Helpful?
1 Thank Junebug22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Jakarta

Property: Grand Hyatt Jakarta
Address: Jl. M H Thamrin Kav 28-30, Jakarta 10350, Indonesia
Location: Indonesia > Java > Jakarta > Menteng
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Jakarta
#9 Romantic Hotel in Jakarta
#12 Business Hotel in Jakarta
#18 Spa Hotel in Jakarta
#21 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Jakarta 5*
Number of rooms: 427
Official Description (provided by the hotel):
Regarded as one of the finest hotels in Indonesia, Grand Hyatt Jakarta is living up to its name. Strategically located in the Thamrin CBD and adjacent to Plaza Indonesia Shopping Centre and The Plaza Office Tower, the hotel provides excellent services and amenities to people from all around the world. Dine in the hotel's award-winning C's steak and Seafood Restaurant, pamper yourself in the Club Olympus Fitness & wellness Centre and swim in our 43-metre lagoon-shaped outdoor swimming pool. In keeping with the ever-changing needs and lifestyles of the present day global travellers, Fountain Lounge is about to embark on a complete renovation project on 15 April 2017 and is scheduled to open in the month of June 2017. To ensure your comfortable stay and convenience, we have adjusted the opening hours of burgundy and C’s Steak and Seafood restaurant. ... more   less 
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Also Known As:
Grand Hyatt Jakarta Hotel Jakarta
Jakarta Grand Hyatt
Hyatt Jakarta
Jakarta Hyatt

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