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“Breakfast at Grand Hyatt Jakarta”

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Grand Hyatt Jakarta
Ranked #26 of 464 Hotels in Jakarta
Certificate of Excellence
Adelaide
Level 1 Contributor
3 reviews
“Breakfast at Grand Hyatt Jakarta”
Reviewed October 6, 2012

i would have to say that the breakfast the Sarah and I had at the Grand Hyatt Jakarta on Wednesday 3 October would have to be THE best breakfast i have ever had in any hotel in the world. Congratulations to the team.

Room Tip: the hotel we fantastic. we stayed in a king room and it was fantastic. our outlook was onto the cent...
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  • Stayed October 2012, traveled on business
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sparky M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,051 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (150)
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  • Arabic first
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  • Chinese (Simplified) first
  • Dutch first
  • English first
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English first
Thailand
Level 5 Contributor
68 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed October 5, 2012

Hotel is excellent although the dogs, scanners etc.. do not look good but they serve a purpose.
Check in good, quick and effcient.
Rooms were clean, tidy with good amenities, sleep comfort was excellent, air con was tip top.
Staff were very helpful in helping me find my driver, English was excellent.
Only criticisms were the dinner buffet was very limited
Check out and taxi to airport were well organized.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pddThailand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong
Level 5 Contributor
51 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed October 4, 2012

My business partners thought they are doing me a favour arranging a room here. The hotel has a great location attached to a good shopping mall, but that is about it!
The hotel is dated and stuffy lacking any kind of personality. Rooms are spacious but whilst the bedroom has notions of modern, bathroom and small walk in closet seemed to have been spared of any kind of update. The breakfast was great, unfortunately in a huge dining room that is very dark and unfriendly. A large hotel but not really a "Grand" experience!

  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank captainkirk1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level 6 Contributor
99 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed October 2, 2012 via mobile

I have stayed at a lot of Grand Hyatts and this one had so much promise but failed to deliver on so much as well. It was really very sad and the conclusion is that I wont be staying here again sadly and wouldn't recommend it either (unless you know that you will never interact with any of the staff). So here is the good and the bad

GOOD
- Location - perfect location right in the heart where all the good bars and clubs are and the famous immigrant club is in the same building. Mandarin and Kempinski hotel are opposite)
- Rooms - spacious well designed and modern. Exactly what I have come to love and expect from the Hyatts in Asia
- Pool and Gym - suprirsingly nice facilities in the gym. The pool is really quite something. Large clean, quiet and perfect for lounging around

THE BAD
- The service - downright insanely bad.

Here is a list of things that went wrong

Service by the pool. 30 mins to get a drink, even then they didnt bring the entire order. Had to go to the bar (where the barman was doing nothing) and watch him make it. 45 mins for food. Jus trying to get someones attention was a mission in itself. Now admittadely after complaining the food was comp'd but thats not the point. I would happy to pay for everything and not have to get to the point where I had to have words with management. The next day the service was much better but I felt they were doing it just in case we complained again.

Ordered a piece of uncut fruit to the room. 25 mins later nothing. Called up and they apologised but that had forgotten about it. Eh?

Asked for the address of a local spa called Zen. They wrote the address down. Drove there, it was a building site. Turned out they wrote down the wrong address, we missed our massage appointment, and the place was full

Asked a waitress at the pool to book a restaurant. Wasnt done. Lucky we checked on our way out.

Concierge. One person on duty at 5pm in the afternoon. After waiting for 15 mins I asked her where everyone else was. She simply shrugged and apologised

I do hope that someone from the Hyatt chain is reading this. Its simply not good enough, I have always had good experiences at your properties. This one is signficantly sub par. Sort it out.

For everyone reading this, stay at the Mandarin across the road, much better

Stayed September 2012, traveled with friends
Helpful?
1 Thank thekyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level 4 Contributor
45 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed October 1, 2012

A pleasant hotel which is great for a business trip.

Room 1025 had a good view of the pool area and was clean and well appointed. Everything worked well, the minibar was well stocked and expensive. only negative was the twin bed which was cramped, but I was so tired I slept well anyway.

The meeting rooms are below ground level so a bit wearing. Only tried lunch & dinner which were both good in the coffee shop.

The business centre worked well for me as did the wifi, which worked throughout the hotel and did not require constant logging in.

I would be pleased to stay here again.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CondorSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bali, Indonesia
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 29, 2012

This place is worth every penny... The rooms are fairly modern, the service is excellent and the fitness area in level 5 is one of the best I've seen with a huge pool, tennis courts, etc.. (it even has an outdoor 450m track !)

On top of that the location is perfect... Central Jakarta, next to Plaza Indonesia and Grand Indonesia..

Definitely going back..

Room Tip: I personally prefer pool view rooms..
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  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JayTurtle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san francisco
Level 4 Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed September 28, 2012

I go to jakarta frequently for business. Previously stayed at The Keraton.

Pros
-very clean and modern
-although the rooms are smaller than the apartment styled Keraton, I thought it was quite adequate amount of space
-the room layout is nice with the closet across from the bathroom
-TV is on swivel so it is easy to watch from bed or desk
-pool is large

Cons
-minor issue, but breakfast is not quite as good as keraton

  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jeff94103
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Jakarta

Property: Grand Hyatt Jakarta
Address: Jl. M H Thamrin Kav 28-30, Jakarta 10350, Indonesia
Location: Indonesia > Java > Jakarta > Menteng
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Jakarta
#9 Romantic Hotel in Jakarta
#12 Business Hotel in Jakarta
#20 Spa Hotel in Jakarta
#25 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Jakarta 5*
Number of rooms: 427
Official Description (provided by the hotel):
Regarded as one of the finest hotels in Indonesia, Grand Hyatt Jakarta is living up to its name. Strategically located in the Thamrin CBD and adjacent to Plaza Indonesia Shopping Centre and The Plaza Office Tower, the hotel provides excellent services and amenities to people from all around the world. Dine in the hotel's award-winning C's steak and Seafood Restaurant, pamper yourself in the Club Olympus Fitness & wellness Centre and swim in our 43-metre lagoon-shaped outdoor swimming pool. In keeping with the ever-changing needs and lifestyles of the present day global travellers, Fountain Lounge is about to embark on a complete renovation project on 15 April 2017 and is scheduled to open in the month of June 2017. To ensure your comfortable stay and convenience, we have adjusted the opening hours of burgundy and C’s Steak and Seafood restaurant. ... more   less 
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Also Known As:
Grand Hyatt Jakarta Hotel Jakarta
Jakarta Grand Hyatt
Hyatt Jakarta
Jakarta Hyatt

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