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“Great hotel but poor whirlpool!”

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Grand Hyatt Jakarta
Ranked #15 of 461 Hotels in Jakarta
Certificate of Excellence
Rotterdam, The Netherlands
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Great hotel but poor whirlpool!”
4 of 5 bubbles Reviewed October 28, 2011

This hotel was really nice! Too bad the whirlpool and steam/sauna are beyond a good expectation. I hope that they really learn from negative respons from guests about the temperature on the whirlpool and steam/sauna. They provide a whirlpool with 40 degree water temperature!! They do have nice swimming pool and great rooms.

  • Stayed October 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travel1817
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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982 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (142)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Turkish first
  • Any
English first
Lausanne, Switzerland
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed October 20, 2011

To me Grand Hyatt Jakarta is like my second home in Jakarta. I am originally from Jakarta but never really work in Jakarta. I always choose this hotel whenever i can because the location is very convenient, it's only 5 minutes by taxi to the office (One Pacific Place, which shares the same building with Ritz-Carlton) and i can spend my after-hours strolling and having dinner at Plaza Indonesia & Grand Indonesia.
I also realize that they are trying to improve their service. To me, Hyatt's staff hospitality is even better than Ritz-Carlton which are well-know for their buttler-like service. Some staffs call me with my name which is quite overwhelming for a hotel of its size. I also have couple of experiences where the staffs really go to the extra mile (very very early check-in, luggage service, hotel doctor, very late check-out). And this is actually what you want if you are a long-stay guest; the excellent service.
I think they can be better with the breakfast's menu variety though, but i have no complains with the quality of the food itself. You would probably choose Shangri-La, Ritz-Carlton and Mulia if you are really into breakfast or restaurants.
The room is not the best in terms of size and design but with lower rate than Ritz, i don't mind at all.
I have stayed in many other Hyatt's property, Jakarta is for sure not the most luxurious Hyatt but i can tell that the location and service are really up there.
In addition, i really recommend travelers to apply for Hyatt Gold Passport. I am registered to some other hotel-loyalty programs but Hyatt is obviously the best. Mileage per redeem ratio is very affordable, for Grand Hyatt Jakarta itself it's like you spend 10-12 nights and you will get 1 free night and if you enrolled with their promotion program you can have more points. I have a platinum passport and i can use the room internet for free and on top of that, every platinum members can get extra points more than the regular gold members for every night they spend.

Room Tip: I love to see Jakarta's buildings scenery at night so i always choose room facing to Mandarin/Ke...
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  • Stayed August 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yohanlesmana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm
Level Contributor
75 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed October 19, 2011

Second time I stayed, last time was about 15 years ago. It is a great hotel, lovely and spaceous rooms. I had a club room which allowed me to have breakfast in the top floor lounge. Small and quiet, totally enough selection. Never tried the big restaurant for breakfast. The club lounge also offers drinks and a little food 6-8 pm. Lots of people and quite buzy, but still very nice. The club room included free wifi also in the room but it was much faster in the lounge. The service was great, we used the complemenray use of a small conference room one hour per person for a meeting. But the room service for the conference room was so-so. The pool area is resort like and very nice, beautiful landscape and pool and great service. You don't really feel that you are in the middle of a huge city.Tried massage in the spa, very good. But I would have liked it to stay open longer. The same goes for the pool area, we wanted to play table tennis in the evening but it was "closed". The gym was huge, but never used. Had a group dinner in the restaurant, and the food was really top class. But we had to send out two of the white wine bottles, they had gone bad. We went to the nearby shopping malls. Huge but only full of the expensive international brands so nothing to buy for me. This is a super hotel, I would even consider staying here in a club room if paying for it myself (this was a business trip).

Room Tip: If on business but still have to look at the costs, you can argue for a club room with the fact that...
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  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tjongo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
70 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
4 of 5 bubbles Reviewed October 18, 2011

This was my first time staying at the Grand Hyatt Jakarta though I have stayed at several other places in town, most frequently, the Mandarin Oriental across the street. Overall, I would say that the service at this hotel was superior to other hotels in Jakarta I have stayed at but the rooms were not as nice/"luxe" as some of the other hotels.

Pros:
- Location. The Grand Hyatt has an underground passage way that connects to Plaza Indonesia, a shopping mall that also has many, many food choices at various price points.
- Awesome gym. Large, well-equipped, bright gym.
- Service is very good. It seems that this hotel is better/more fully staffed than some of its peers.
- Food is good. I have eaten at C, the Japanese Restaurant and Grand Cafe. All are very good. Nothing to rave about but definitely solid.

Cons:
- Rooms are kind of old. Carpets getting a little thin from use and you can see a little wear on the edges of the faucets, furtniture etc. I think the rooms could use a bit of a refresh.
- Rooms are smaller compared to other 5-star hotels in Jakarta but still spacious.
- Only one sink in the bathroom and the tub is just okay (compared to the tubs at both Ritz-Carltons and the Mandarin Oriental, which just beckon you to soak in them).
- There is no clock in the room! I have no idea why.
- The elevators are slow and confusing. You push the button, one of the elevators lights up but then it's actually another elevator that opens.

Other:
- There are several comments about this hotel regarding street facing vs. pool facing rooms. I had a street facing room and while there is a little bit of noise, I did not find it to be loud enough to really disturb my sleep. In my opinion, you have to really be trying to listen for the traffic to hear it.

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LittleEinNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surabaya, Indonesia
Level Contributor
69 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 bubbles Reviewed October 18, 2011

I can guarantee this hotel is the best place to stay in Jakarta. It's located in the heart of Jakarta CBD and surrounded by the best shopping malls. It's very convenient for shopping as well as to find the best restaurants in Jakarta. Not to mention with slightly lower price than Ritz-Carlton you can get the same level of service. One night my husband had a stomach problem and we contacted the guest service and their respond was very overwhelming. They offered him comfort food and doctor. One day i had a morning flight to Jakarta and planned to store my luggage at the concierge because i thought that it would be impossible for me to check-in at 9 a.m. To my surprise, they allowed me to check-in! We have spent more than 30 nights this year only at Hyatt Jakarta and now my husband is a platinum member and a very loyal member indeed!

Room Tip: Make sure you book a room facing to "Bunderan HI", the view is amazing!
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  • Stayed August 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank susanpradja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
35 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
5 of 5 bubbles Reviewed October 18, 2011

Good food, great location, safe and wonderful pool!

  • Stayed January 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank bernicetan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
44 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed October 14, 2011

There are a few qualities about the Grand Hyatt Jakarta that positions it ahead of the surfeit of luxury properties in Jakarta.

To me, the most important is that it is integrated with Plaza Indonesia, a gargantuan shopping mall that has a basement grocery store, bakeries, as well as an array of restaurants. Yes, it has it has Bally, Givenchy, Armani--the temples of consumption--but direct access to the more practical amenities are crucial for safety reasons in case one needs a quick dash to the grocery store grab for some daily essential or to a bakery for quick sustenance.

The other strength of the Grand Hyatt Jakarta is its fitness center. It has one of the best, most comprehensive, and wonderfully spacious hotel gyms I've come across yet. The gym--called Club Olympus--is open to non-guest members, but I've never seen it crowded. The pool, likewise, is huge, with swimming lanes as well as a play area for children.

I've also had the opportunity to taste the fares at all-day dining Grand Cafe, and the food is above average.

The rooms are spacious, featuring a neutral, clean-lined decor that cannot possibly offend (although one might on the other hand say they lack character). Room service is diligent and attentive, and generally, for a large all-rounder hotel that aims to cater to business as well as leisure travelers, the Grand Hyatt Jakarta does a creditable job.

  • Stayed October 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sojourneys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Jakarta

Property: Grand Hyatt Jakarta
Address: Jl. M H Thamrin Kav 28-30, Jakarta 10350, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta > Menteng
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Jakarta
#9 Romantic Hotel in Jakarta
#12 Business Hotel in Jakarta
#14 Spa Hotel in Jakarta
#15 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Jakarta 5*
Number of rooms: 427
Official Description (provided by the hotel):
Regarded as one of the finest hotels in Indonesia, Grand Hyatt Jakarta is living up to its name. Strategically located in the Thamrin CBD and adjacent to Plaza Indonesia Shopping Centre and The Plaza Office Tower, the hotel provides excellent services and amenities to people from all around the world. Dine in the hotel's award-winning C's steak and Seafood Restaurant, pamper yourself in the Club Olympus Fitness & wellness Centre and swim in our 43-metre lagoon-shaped outdoor swimming pool. In keeping with the ever-changing needs and lifestyles of the present day global travellers, Fountain Lounge is about to embark on a complete renovation project on 15 April 2017 and is scheduled to open in the month of June 2017. To ensure your comfortable stay and convenience, we have adjusted the opening hours of burgundy and C’s Steak and Seafood restaurant. ... more   less 
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Also Known As:
Grand Hyatt Jakarta Hotel Jakarta
Jakarta Grand Hyatt
Hyatt Jakarta
Jakarta Hyatt

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