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“Kids Pool Close For Renovation” 4 of 5 bubbles
Review of Grand Hyatt Jakarta

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Grand Hyatt Jakarta
Ranked #12 of 453 Hotels in Jakarta
Certificate of Excellence
Melbourne,Australia
Level Contributor
82 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Kids Pool Close For Renovation”
4 of 5 bubbles Reviewed May 17, 2011

Check inn was Ok my club room in 2118 was ready,but the dusty room had AC problem which I call tecnician several time until they arrived to fix but still no cool.after giving AC time to cool for several hours,looks like its not gonna happen.
Went downstairs and ask for change room,no problem they even Upgrated me a suite.im pleased but more happy not have to moved my things at night instead.
After being fussy couple hours,I got everything concerning the room settle.next Grandclub ,good service and great selection cocktail which i can only enjoyed for 10 min!!!!because of the room change!
The pool is a decepointment,yes the pool lovely but the children pool closed due to renovation without any annoumcement at the hotel website.the pool watercirculation is not good which concern me and warn my kids not to take a long swim afterall.
Jogging track is kind of wierd because I had to go through some back area of hotel which is dark and crummy,but I guess the tried their best.
Maybe if you are a fussy customer its OK to stay from this hotel.
Good location adjoining to plaza indonesia,warning not to eat at Chatterbox which they sell dirty food & Urban kitchen who cant give any spoon and fork as a decent eating uttensil.

  • Stayed May 2011
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Tsa_RyszardMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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956 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (141)
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English first
Bologna, Italy
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed May 11, 2011

There is actually not much to add. The Grand Hyatt Hotel & Resorts are in my oppinion simply the best place to stay on business or leasure..

  • Stayed September 2010, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jkristerb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok
Level Contributor
542 reviews
107 hotel reviews
common_n_hotel_reviews_1bd8 408 helpful votes
5 of 5 bubbles Reviewed May 9, 2011

I had a very enjoyable stay at Grand Hyatt Jakarta. What stood out in my mind was the exemplary service. For a hotel so busy to be that efficient in service is remarkable. There is always someone around when you need help or appear to be lost. The front office staff handled everything well even though when faced with throngs of guests at the counter.

The location is superb as it allows you to shop at the huge mall next door with ease. Jakarta traffic being what it is, this is both a blessing and a drawback. You find yourself spending so much time in the building that you forget to explore the city itself. The hotel seems to be the focal point of Jakarta's elites, with beautiful people walking in all day long.

The buffet spread downstairs is extraordinary and the service prompt. It has a good Burgundy Bar with live music, too.

The rooms are huge and the amenities first rate. The bed is ultra comfortable. The bathroom is beautiful, Overall, the room rates among the best I have stayed in recently.

If you go to busy Jakarta, Grand Hyatt is a true oasis. I would return again to the city just to stay there.

  • Stayed April 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Chattan_k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Delhi
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed February 25, 2011

A beautiful place to stay. Though bit expensive but gives you full value of your money. This hotel makes you fel rich and important. Those who come and meet with you for a business purpose they take you seriously.

  • Stayed November 2010, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank rksachdev38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
32 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 bubbles Reviewed February 18, 2011

I've most often stayed at the Grand Hyatt while visiting Jakarta on business, and have consistently been pleased with the stay there. Here's my quick take on this property

- Room - modern, clean and well designed. Large comfortable bed, flat screen TV, large work desk, good lighting etc

- In Room Facilities - good. Haven't missed anything yet... (mmmm.... maybe just the iPod adapter linked to the TV that doesn't always work, but I'm nitpicking here)

- Hotel Facilities - good. Good gym, business center etc.

- Club lounge - the times I did stay in the club floors, found the lounge great for evening meetings, getting a quick drink etc.

- Food - good breakfast spread at the lobby cafe, a couple of other good restaurants. The only grouse I have is that eating in at the hotel (room service, restaurants) is a very expensive proposition. The rates are on the higher side, which is why my colleagues and I usually eat at the restaurants or cafes in the adjacent Plaza Indonesia mall.

- Location - great/perfect. Adjacent to two of the best malls in Jakarta lets you have easy access to great restaurants, shops and other attractions at a typical high end mall.

- Service/Staff - good efficient service with the staff always willing to assist.

Overall, happy visitor. Hope they keep it up.

  • Stayed February 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank pan-kan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shanghai
Level Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed February 8, 2011

Adjacent to Plaza Indonesia and next to Grand Indonesia, with plenty of choices of food. Good for business and vacation.

  • Stayed February 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank JanetBao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Germany
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed January 25, 2011

Nice hotel, friendly and very obliging stuff. Breakfast buffet leave nothing to be desired! you need to try the bircher müsli!
Rooms with panorama view across Jakarta area, very clean bathing facilities, very nice and comfortable designed rooms. Room service is prompt and recommendable.
shopping area to be entred at the lower floors!
For sure I will join this hotel during my next trip!!

  • Stayed January 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank blueGermany
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Jakarta

Property: Grand Hyatt Jakarta
Address: Jl. M H Thamrin Kav 28-30, Jakarta 10350, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta > Menteng
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Jakarta
#9 Romantic Hotel in Jakarta
#11 Spa Hotel in Jakarta
#12 Luxury Hotel in Jakarta
#12 Business Hotel in Jakarta
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Jakarta 5*
Number of rooms: 427
Official Description (provided by the hotel):
Regarded as one of the finest hotels in Indonesia, Grand Hyatt Jakarta is living up to its name. Strategically located in the Thamrin CBD and adjacent to Plaza Indonesia Shopping Centre and The Plaza Office Tower, the hotel provides excellent services and amenities to people from all around the world. Dine in the hotel's award-winning C's steak and Seafood Restaurant, pamper yourself in the Club Olympus Fitness & wellness Centre and swim in our 43-metre lagoon-shaped outdoor swimming pool. ... more   less 
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Also Known As:
Grand Hyatt Jakarta Hotel Jakarta
Jakarta Grand Hyatt
Hyatt Jakarta
Jakarta Hyatt

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