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“Nice hotel” 4 of 5 bubbles
Review of Hotel Mulia Senayan

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Hotel Mulia Senayan
Ranked #10 of 453 Hotels in Jakarta
Certificate of Excellence
Zagreb, Croatia
Level Contributor
69 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
“Nice hotel”
4 of 5 bubbles Reviewed November 4, 2013

This is a very good hotel, overall I was quite happy with it.
Stayed here for a week. The staff were very helpful - except for when I arrived, had to lift up my heavy suitcase onto the xray scanner, and then remove it - nobody there to help me.
The room was nice.
The biggest problem I had was the extremely cold air conditioning. The second day I was there I got a cold from the air con. I set it to 28°C in my room, but it must have still been 17°C. As soon as you leave the room, the air con goes onto the coldest setting and makes your room feel like a fridge. Of course, outside it's 35°C and humid, so my body couldn't handle the huge temperature changes and I got a cold. Because of this, I'm giving it only 4 stars, since their air con system is so hard to control and make the room a normal temperature of maybe 21-23°C.

Breakfast was good, there is a wide selection of Asian food, but it gets a bit boring after some time. The pool outside was quite nice. Didn't really leave the hotel, I preferred to stay in the hotel instead of going around Jakarta, since there isn't really anything interesting to see in Jakarta.

  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank onlygod
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMulia-Senayan, Hotel Mulia Senayan at Hotel Mulia Senayan, responded to this review, November 17, 2013
Dear onlypod,

Thank you very much for your thoughtful review on Hotel Mulia Senayan, Jakarta service and facilities.

We are delighted that you have overall enjoyed the stay. With regard to the air conditioning in your room, your comments have been passed on to the relevant department for further action.

We look forward to welcome you back again in the very near future.

With best regards
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,901 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (371)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Christchurch, Canterbury, New Zealand
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed November 3, 2013

The Mulia is a beautiful hotel. The staff were fantastic and the facilities top class. The rooms were some of the most comfortable I have had the pleasure of staying in with space to spare. I would find it difficult to find anything to complain about the Mulia and recommend it to anyone wanting a great place to stay in Jakarta.

  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ChrisKay H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMulia-Senayan, Hotel Mulia Senayan at Hotel Mulia Senayan, responded to this review, November 17, 2013
Dear ChrisKayH,

Thank you for your review on Hotel Mulia Senayan, Jakarta. We truly value the opinions of our guests and are very happy that you found our staff so helpful and professional.

We are looking forward to welcoming you back in the near future.

With best regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 1, 2013

I was in Jakarta for 5 days and stayed at the Mulia throughout. It was one of the best hotel experiences I have ever had. THe service, food, ambience and people, were all excellent. Loved the CJs bar where live bands play music every night. Their laundry and room service is excellent as well. Taxis are readily available at the hotel entrance. THe staff was very very helpful. I would definitely want to stay here again when I visit Jakarta.

Room Tip: Try to take rooms at lower floors, or you may spend a long time in the elevator :)
See more room tips
  • Stayed October 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank ashu_tashu1982
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMulia-Senayan, Hotel Mulia Senayan at Hotel Mulia Senayan, responded to this review, November 5, 2013
Dear ashu_tashu1982,

We are very pleased to read that you have enjoyed your stay with us. Thank you for the positive remarks about our service and facilities.

We are looking forward to welcoming you back again in the very near future

With best regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Benfleet, United Kingdom
Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed October 31, 2013

Great staff, great restaurants, and very good sized rooms. I do note that they are no longer using complimentary Bulgari goodies in the bathroom, that used to be a big treat. Plenty of staff on hand when checking out too.

Stayed September 2013, traveled on business
Helpful?
Thank Morgan_from_Essex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMulia-Senayan, Hotel Mulia Senayan at Hotel Mulia Senayan, responded to this review, November 5, 2013
Dear Morgan_from_Essex,

Thank you for your review on Hotel Mulia Senayan, Jakarta. We truly value the opinions of our guests and are very happy that you found our staff so helpful and professional.

We are looking forward to welcoming you back in the near future.

With best regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
100 reviews
86 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
3 of 5 bubbles Reviewed October 29, 2013

I stayed at this hotel for three nights as part of a work trip.
I had meetings nearby so the location suited my needs however its not near much except for the sports stadium and the Senayan shopping malls. You still need taxis to get there though but that seems to be the case for everything in Jakarta.
The rooms are very comfortable, huge baths and great showers.
There was also a great selection of restaurants and the service is great. Wifi is available however you need to pay and its quite slow.
Breakfast was good and had a great selection. The gym also looked good and had classes for guests. The spa also offers massages and treatments.
The pool area was my favourite but that's because their air conditioning was incredibly cold throughout the hotel and it was nice to sit outside. I got the feeling the air conditioning was managed centrally as I couldn't fix it from the controls in the room.
FYI - I got a late check out for 1:30pm and you can order cabs to the airport and have them put on your hotel bill which is very handy.

Room Tip: Ask for a room high up overlooking the pool. I had a view on the other side of the golf club next do...
See more room tips
  • Stayed October 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank JMacL0nd0n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMulia-Senayan, Hotel Mulia Senayan at Hotel Mulia Senayan, responded to this review, November 5, 2013
Dear JMacL0nd0n,

Thank you very much for your thoughtful review on Hotel Mulia Senayan Jakarta. We are delighted that you have enjoyed your stay.

We look forward to welcoming you back again in the very near future.

With best regards
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seoul, South Korea
Level Contributor
56 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed October 27, 2013

As you know, there was bomb incidient in Jakarta before
and Mulia is known to be safer place to stay than other foreign chains- since hotel Mulia is local based accomodation.

Even comparing to other luxurious global branded hotels, Mulia is the one of the best hotel I have stayed so far. Dazzling interior (but not tacky), abundant fresh& enjoyable food and comfortable room make you to forget that you are in the middle of hectic Jakarta. Also one 'Indian Night' in the hotel restaurant, I tasted gourmet Indian cuisine that I can give two thumbs up.

Outdoor swimming pool is large enough to play and hotel staffs are customer-minded.
Nothing to complaint!

  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Eun Sil N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMulia-Senayan, Hotel Mulia Senayan at Hotel Mulia Senayan, responded to this review, November 5, 2013
Dear Eun Sil N,

Thank you for taking the time to write a review about your recent stay at Hotel Mulia Senayan, Jakarta.

Our staff train tirelessly to maintain our standards and we are very happy to read that you found our service impeccable.

We look forward in welcoming you back in the near future.

Best regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed October 24, 2013

I travelled to Jakarta for the first time by myself on business. The hotel met all my expectations, the facilities were excellent, the room was great and the service was great. I would recommend it if you are looking for a central, secure up market hotel.

Room Tip: I have only stayed in one room.
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Anthony T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelMulia-Senayan, Hotel Mulia Senayan at Hotel Mulia Senayan, responded to this review, October 29, 2013
Dear Anthony T,

Thank you for sharing your experience about your recent stay at Hotel Mulia Senayan, Jakarta.

We appreciate your comments about the hotel’s facilities and services and are looking forward to welcoming you back in the near future.

Best regards,
The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Mulia Senayan

Property: Hotel Mulia Senayan
Address: Jln. Asia Afrika, Jakarta 10270, Indonesia
Location: Indonesia > Java > Jakarta > Tanah Abang
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Jakarta
#9 Spa Hotel in Jakarta
#10 Luxury Hotel in Jakarta
#15 Family Hotel in Jakarta
#18 Romantic Hotel in Jakarta
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Hotel Mulia Senayan 5*
Number of rooms: 839
Official Description (provided by the hotel):
Located in the heart of Jakarta, the five-star, 40-storey Hotel Mulia Senayan boasts 839 tastefully decorated and well-appointed rooms and suites to satisfy the needs of both the business and leisure traveler alike. The hotel commands unobstructed views of 18-hole. Senayan Golf Course and Jakarta's skyline with easy access from the toll road to Soekarno-Hatta airport which can be reached from the hotel in 25 minutes. ... more   less 
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Also Known As:
Mulia Senayan Hotel
Mulia Senayan Jakarta

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