I stayed for a week in Hotel Mulia Senayan on a business trip. Being a native Jakartan, I can say that Mulia is indeed one of the most well-known 5-star hotel in the city. But is it the best? I personally don't think so, for a few reasons.
First of all, this hotel is quite crowded with business travelers. Check in was a bit disorganized for first timers (no clear queue). The staff asked for my credit card and made an open balance (pretty standard), but didn't told me how much (not so standard). Next thing I knew I got a text from the bank about the amount and wow, it was more than my stay's worth (not a norm either).
I was assigned to Mulia Splendor room on 21st floor. The room, as I expected, was spacious, functional, nicely appointed, but has shown some age. It has sofa and working desk, assisting me in good balance between work and relax in the room. The bed, pillows and sheets are of excellent quality. I have back pain and sometimes struggle with to-firm/to-soft mattresses or with to-high/to-low pillows, but that's not the case in Mulia.
Breakfast at The Cafe was crowded. At peak period, expect to see 10-20 persons queue outside the restaurant, but we're all seated pretty quickly. Selection was not really huge (unlike Conrad Centennial Singapore, for example), but tasted good. I can say that it was the best tasting buffet in Jakarta, compared to places like Shangri-la Jakarta or Pullman Jakarta Central Park.
Service was good, very polite but spotty and lack consistencies at times. For example, some staffs would address me by name, but they failed to replenish my conditioner. I called the concierge and within 3 minutes they delivered some shampoo and conditioner to my room. Another example would be breakfast bill. All hotel guests need to sign the bill every morning even though it was included in the room price. A bit redundant don't you think? Same case for internet, when you log in to the in-room WiFi, it kept telling you to agree to pay IDR140,000++ for the connection, even though it's already included in the room price.
Location wise, Mulia is a bit tricky. It's right in the heart of Senayan, but not right next door to the nearly Plaza Senayan or Senayan City. It's walking distance, yes, but walking alone at night in Jakarta might not be safest thing to do if you're not familiar with the area. However, the distance is a bit too close for a taxi ride so you might want to tip the taxi driver.
Therefore, you might want opt to get your dinner before you get back to the hotel, unless if you want to dine inside the hotel. Luckily Mulia presents quite a bit of choice anyway.
The only major issue I had with Mulia is noise. The room right next to mine hosted a family with young kids twice. The parents spoke loudly, the kids scream, sometimes they open the door and keep talking loudly, the kids ran along the corridor while screaming...horrible. It was close to midnight and I called the concierge to tame them down. The noise died down after midnight but being an insomniac all the emotion and noise screwed my head and I had a bad sleep that night.
The next day I asked the concierge politely to switch my room if the next door family haven't checked out yet. They informed me that the noisy guests had checked out and that night I had a good sleep, but the following day the hotel put yet another family with a loud kid and the sisters walking slowly along the corridor while chatting happily with no volume control whatsoever.
Now I start to wonder where the hotel put the rest of the business travelers. In the Executive floors perhaps? Because we surely don't need all these noise while on business trip.
Bad luck aside, maybe this hotel lack sound proofing. It's located right next to an Expo (JHCC Senayan) and it's quite a popular choice for concerts. I could hear all the residual noise up from my room. This noise also died down after midnight.
All in all, Hotel Mulia Senayan is quite a solid business hotel but the noise killed it for me. There are better, newer hotels out there in Jakarta, but one of my favorite (Pullman Jakarta Central Park) is located further away from CBD. Maybe next time I'll need to upgrade to the Executive floor.
- Official Description (provided by the hotel):
- Located in the heart of Jakarta, the five-star, 40-storey Hotel Mulia Senayan boasts 839 tastefully decorated and well-appointed rooms and suites to satisfy the needs of both the business and leisure traveler alike. The hotel commands unobstructed views of 18-hole. Senayan Golf Course and Jakarta's skyline with easy access from the toll road to Soekarno-Hatta airport which can be reached from the hotel in 25 minutes. ... more less
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- Also Known As:
- Mulia Senayan Hotel
- Mulia Senayan Jakarta