I stayed at the Sultan Hotel for three days for a conference I was attending at the property. I considered staying at the nearby Crowne Plaza (so I could collect points) but being unfamiliar with the city I decided to stay on-site. The reviews looked good, if varied, and I thought staying at an Indonesian chain would make a change.
First impressions of the property are that it obviously used to be the place to stay in town – possibly 20 years ago. It was interesting to find out later on that it used to be the Jakarta Hilton. My pre-arranged airport pick-up wasn’t at the airport when I arrived which was incredibly frustrating after what can only be described as a hellish immigration process. I took a regular taxi which was good enough though and was at the hotel in no time (I arrived late at night). You have to drive through a maze of security to get to the entrance, which is both reassuring and unnerving.
Check-in was simple and very welcoming. The staff at the hotel were incredibly friendly and efficient. The lobby itself was very dated, but you realise quickly that the whole property is. I ignored it though and decided to enjoy the retro feel to the stay.
The room was large but in need of a bit of an overhaul. The bed was large and comfortable. The bathroom was very large (separate bath/shower). The toilet water ran dark brown at one point but that’s to be expected in the region sometimes. The shower was difficult to get to the right temperature and in the mornings it takes a while to get hot water.
The buffet breakfast was quite interesting. It gets busy. Very busy, very quickly. The selection was varied but a little confused at points. They make croissants fresh, in an oven out on the buffet which was nice – but meant you had to wait sometimes. There are a lot of local options and a few very disconnected western ones. The coffee was great – unsurprising being in Indonesia I expect. Despite quite a peculiar selection of things ending up on my plate it was satisfying. The only complaint I’d have is that the hot food was pretty cold.
The gym was amazing. Although it’s a hotel gym it seems to mainly be a private, members-only gym with everything you’d expect from a city facility – including classes. This was one of the best features of the hotel from my perspective and it beats the usual “spare room with a treadmill” offering you tend to get these days.
There’s a large bar in the lobby which plays loud, live music every night. It’s quite entertaining. It is surrounded by a few restaurants so you can get quite a few types of food.
All in all I had a good stay at the Sultan and would consider it again. It’s great for a business stay but they do really need a major overhaul soon.
- Official Description (provided by the hotel):
- The largest hotel in Indonesia, and one of the largest in South East Asia, the 3 towers of The Sultan Hotel Jakarta rise distinctively over a vast garden, the most expansive in Jakarta (32 acres). The grounds house 694 rooms, 9 banquet rooms, and a ballroom, complemented with floodlit tennis courts, a basketball court, a 500-meters jogging track, 2 swimming pools, a fitness center, and a shopping arcade. ... more less
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- Also Known As:
- Jakarta Sultan Hotel
- Sultan Hotel Jakarta