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“Elegant, comfy and clean”

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The Park Lane Jakarta
Ranked #31 of 464 Hotels in Jakarta
Certificate of Excellence
Singapore
Level 3 Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Elegant, comfy and clean”
Reviewed October 31, 2007

What I loved most about this hotel is its spacious bathroom. I could actually use the bathtub (and it's large, I could even extend my legs). I also liked its elegant design, a variety of tv channels to choose from, efficient and helpful hotel staff and super comfy bed.

Areas I feel could be improved include: more lighting as the room is too dark to read/write, longer internet cable so that guest can use their laptop while lying on the bed, Indonesian restaurant within the hotel, massage parlour, and better selection of room service cuisine (i.e. more local food).

The scary part is that it is located near cemetery area so I could see rows of tombstones from my room. It wasnt exactly pleasant especially at night. It is centrally located and close to Plaza Indonesia Shopping Mall.

Stayed September 2007
Helpful?
1 Thank Milonotovaltine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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461 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (88)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Vietnamese first
  • Any
English first
Clichy, France
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 12, 2007

I have stayed there on 8 occasions during 2007. I tried a couple of other hotels but for that range of prices, Park Lane comes first.

Check-in always is with a smile. They keep your name and preferences in their database which always ensures a warm 'welcome back' and speeds the check-in process up.

It is not in the city center but where is the city center in Jakarta anyway? To answer a past review, traffic is a nightmare anywhere in the city and not particular to this location.

You can ask a view over the city or over the old dutch cemetery. Rooms are clean and of a good size. Bathrooms are nice and clean. Room service is efficient. The only downside if you happen to come here often is the lack of change in the menu but there are so many good restaurants all over Jakarta.

You can also access the facilities from the four appartment towers belonging to the same group next door (access through the back of the hotel). Those include a minimart, a hairdresser and cheap 'indonesian' fast food. Breakfast is filled with a generous choice. From 'on demand' prepared waffles to fresh fruits.

As mentioned in an earlier review they might have some recurrent problems with the control of the rooms minibars (it also happened to me). Therefore, they have started to always ask if I want the minibar emptied. I find this request sensitive and if they forget to question you I encourage you to ask them to do so if you do not want to use any item (or need to use the fridge for your own purchases).

An excellent recommendation overall if you do not want to explode your budget.

  • Liked — Price
  • Disliked — Surrounding environment
  • Stayed June 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Greggyfroggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level 4 Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 31, 2007

I was quite impressed with this hotel. The service is impeccable, the breakfast is excellent. The rooms are very nice and have high speed internet access at a reasonable cost. Can I say anything negative about this hotel. NO! The staff went out of there way to help me with anything I needed. It is a great hotel if you are alone or with a family, I would recommend this hotel to anyone and I will stay here again.

  • Liked — Full Facilities
  • Disliked — Location, but in a city of 28 million there is no good location due to traffic
  • Stayed June 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank mrbandot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KL, Malaysia
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 27, 2007

I'm a regular visitor to Park Lane always staying at the business club floors which I rate as outstanding and outstanding value for money. Some of the rooms are starting to look a little tired around the edges, but the rooms are clean, big and very comfy. Huge bathrooms. Business club lounge a great asset - home from home with a very tasty break-fast and a good selection of drinks and cock-tail snacks in the evening. Complimentary internet access (shared pc) Very friendly and helpful service. Location slightly peripheral, but perhaps less of a target for our fundamentalist friends than some of the glossier hotels.

  • Liked — Business club lounge
  • Disliked — Location
  • Stayed April 2007, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank PDR123KL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Level 3 Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed January 3, 2007

Bedroom and bathroom sizes are positives
Traffic was a problem
Breakfast variety was reasonable
Had dinner at Stix, the quality of the steak I had did not quite match its reputation
Upon checkout, staff asked if I had consumed any item from the mini-bar, I replied no but added that I had ordered room service and pressing of a shirt.
The staff presented me a bill to sign and as I proceeded to sign, I noticed they added a Mini-bar item amounting to around 35000 rupiah. Upon query, they answered it was Evian mineral water. I had not consumed this item and reiterated I had not consumed from the mini-bar. To their credit, they proceeded to refund me the disputed amount.
They could have done better by enclosing the checkout invoice and the remainder of my 1 million rupiah deposit in an envelope.
Other staff eg doormen were friendly and helpful
All in all, a decent hotel but not a premier choice

  • Stayed December 2006
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Polaroid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Banchory, United Kingdom
Level 6 Contributor
209 reviews
81 hotel reviews
common_n_hotel_reviews_1bd8 140 helpful votes
Reviewed October 14, 2006

I stayed in this hotel from 5th - 16th Sept 2006. Stepping into the tranquility of this marvellous hotel , from the extremely busy Chaotic traffic , was wonderful at the end of long, hard working day.

The executive business rooms are extremely comfortable with large , comfortable bed, seating area with coffee table. Desk , comfortable chair and private FAX machine. Large Bathroom with walk in shower and seperate bath. Discounts on telephone calls, laundry , Free pressing service ( even beat my mothers expertise in this area) free wireless connection in the room and at the pool!
The Executive lounge on the 16th is a comfy haven , relaxing and easy atmosphere. Lights snacks are free in evening as is alcohol and soft drinks. The breakfast here in the morning is also great with good choice. Again , the lovely staff who man this area are top class! Friendly and address you by name -nothing is too much trouble and the smiles are genuine.

As a regulary traveller in the UK and weary from complaining at the lack of customer service , bad food, less than pristine rooms . It was an absolute pleasure to see Customer Service delivered at its best in this hotel. I have only the highest of praise for the delightful staff ( who will also accompany you shopping and show you the best bargains) .

I left the UK with a bad back, and after the long painful journey my back was in bad shape on arrival in Jakarta. After one session with masseusse from the spa I was virtually pain free. I went back for a further 3 sessions during my stay ! Four of the best massages I have experienced. A 60 minute massages costs less that 11.00 pounds sterling.

As for the food , well the Riva restaurant ( its voted as one of the best in Jakarta) should have a Michellin star! Dined here the most as it was my favourite, as was the dover sole! Classy but unpretentious. The Stix steak restaurant was also excellent , I liked the fact you could order any size of steak - depending on your appetite that evening. There is a fantastic big band who play requests and if you love to boogie then its a great atmosphere.

The security in the hotel is excellent and I felt safe moving around the hotel. I would highly recommend to fellow business woman, businessman, families, couples.

  • Liked — The staff
  • Disliked — The Traffic outside the hotel
  • Tips/Secrets — If you want to go shopping - ask at the desk about guides to accompany you. However it safe to go out the larger malls. Only use Bluebird Taxis.
  • Stayed September 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank HOTELINSPECTORABZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, Scotland
Level 5 Contributor
48 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed September 18, 2006

I stayed here on business forf two separate stays during September 2006. There are a large number of quality hotels in Jakarta, so choosing which one to stay at proved quite a task. On advise from some other regular travellers, we booked our rooms directly with the hotel.

I have no hesitation in recommending this hotel, and suggest that you book an Executive Business Room (EBR). part of this package deal gives you free collection and drop off to/from the international airport, discount on laundry and telephone calls. However, the biggest plus is that it gives you unlimited access to the Premier Lounge, located on the 16th floor. You also check-in/out here as well if you book an EBR. The lounge gives you complimentary breakfast each morning (self service), as well a snacks/hot food in the evenings. There are also complimentary drinks available, including a range of beers, wines and spritis, as well as the usual soft drinks, tea and coffee. There is also a TV lounge, and a PC with free internet access (you also get free broadband access in your room as part of the EBR deal). The girls that man this desk are superb - very friendly, remember you by name after a few visits, and make all the difference.

There is a spa downstairs with gym, and and an outdoor swimming pool & jacuzzi. I can highly recommend the neck and shoulder massage as a treat to yourself after a long and tiring journey to get to Jakarta from the UK. This cost only about £5, for about 25 minutes work, and made all the difference.

The TVs in the rooms have about 25 channels, most of which are in English, with a handful of local channels and other foreign languages. I can't sya I spent much time in the room to watch much, but it was very handy to keep up with the world news on CNN and BBC World news etc.

There are three restauarants in the hotel. Stiks is a steakhouse, with a bar. Superb steaks, in a choice of meats, and you choose the size you want to suit your appetite. There's an 11 piece band which plays a selection of cover songs (they do reqeusts) every night from about 9:30pm.

Riva is a quality French restaurant (one of the best in the whole of Jakarta apparently), with a range of fantastic food preapred before your eyes in their open kitchen. The Dover Sole and Wagyu beef rump (au poivre) are highly recommended meals, which were sampled on more than one occasion.

The other restaurant has a wider range of foods to suit all tastes, and also a buffet meal every night. We only ate here once on our first night, and it was good, but not as outstanding as the other two which were truly superb.

In terms of the rooms, the EBR is large, and has it's own business desk, fax machine, and about 3 phones, large marble bathroom, large wardrobe, safe etc. They are starting to replace a lot of the carpets in the hotel (it's been oen for 8 years now), and I think some of the rooms are also being freshened up.

Laundry service was excellent - clothes came back very clean and well pressed. Prices seemed a bit on the high side, but not nearly as high as most other cities in the world.

In all, I would have no hesitation in recommending this as a place to stay in Jakarta.

  • Liked — Friendly Staff
  • Disliked — Busy Road outside
  • Stayed September 2006, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
6 Thank JohnMBStewart
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Park Lane Jakarta

Property: The Park Lane Jakarta
Address: Kav 18 Kuningan Jln. Casablanca, Jakarta 12870, Indonesia
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Jakarta
#25 Spa Hotel in Jakarta
#30 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Park Lane Jakarta 4.5*
Number of rooms: 280
Official Description (provided by the hotel):
Welcome to The Park Lane Jakarta.If you truly appreciate the warmth of a sincere welcome, plus a comfortable room and quality service delivered professionally by friendly, smiling staff, then The Park Lane Jakarta is the place for your stay in the capital.The hotel is located adjacent to one side of the city's "Golden Triangle" central business district, the main business district of Jalan HR Rasuna Said and within a walking distance to superblock Kota Kasablanka Shopping Mall. Easy access from Soekarno-Hatta International Airport, it is only a 40-minute drive to reach the hotel. Hotel Map All of the hotel's 280 rooms, including 36 long-stay residences, are equipped with wired & wifi high-speed internet access.The Park Lane Jakarta is the first five star certified Eco Hotel in Indonesia. ... more   less 
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Also Known As:
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Park Lane Hotel Jakarta
Park Lane Jakarta

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