We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“All-In-One Complex” 4 of 5 bubbles
Review of Hotel Ciputra Jakarta

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 3 more sites!
Hotel Ciputra Jakarta
Ranked #89 of 453 Hotels in Jakarta
Singapore, Singapore
Level Contributor
45 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
“All-In-One Complex”
4 of 5 bubbles Reviewed January 22, 2013

Stayed 3 nights at Hotel Ciputra Jakarta and booked an Executive Room directly through the hotel's proprietary website. Citraland complex comprises of an apartment, a shopping mall and a hotel.

Check-In/Check-Out:
The process was smooth and I was being greeted by the front office staffs with a smile. Everything was done swiftly and within 5 minutes. Although the front office staffs are friendly and courteous, I felt that there was no personal touch to the service.

Location:
Hotel Ciputra is a property that is strategically adjacent to Mal Ciputra and in the vicinity of two other major malls in the area - Mal Central Park and Mal Taman Anggrek. Since the property is adjacent to Mal Ciputra, hotel guests are given the convenience of purchasing necessities from the mall itself since the mall comprises of a supermarket. However, I felt that the mall is rather old and more like a gathering place for university students from UnTar, Trisakti in Grogol area. Not that impressive but is good enough to purchase our needs. The hotel is approximately 15 minutes by car (assuming no traffic) from the Bunderan HI area.

Rooms:
Rooms are newly renovated which is good and enhances guests' stays. Amenities are replenished daily and are decent. Hotel Ciputra prides itself as "a 4 star international first class business hotel catering to the discerning traveler looking for exceptionally good value without compromising on luxury and comfortable" and I would say that indeed, the property is able to live up to its vision. In addition, we are given complimentary access to Executive Lounge and the availability of free WIFI makes it more convenient for business travelers.

Facilities:
Both fitness centre and the swimming pool are located on the 7th floor. Size of the pool is moderately small. Fitness centre is decent for workout however, some treadmills were unusable during my stay. Reach the gym at 07:15 but was not given any towels probably due to late preparation by the staffs, facilities are basic but good enough for a morning workout.

Breakfast:
As it was my 3rd stay in Hotel Ciputra, I notice that the breakfast have somewhat improved as compared to my previous stays in the hotel. Varieties of the breakfast were extensive and good in terms of quality.

Verdict:
If you are looking for an affordable and value for money hotel in Jakarta Barat with comfortable rooms, then I guess Hotel Ciputra will meet that criteria. +Point for its strategic location and adjacent to a shopping mall (which not all hotels in Jakarta have).

  • Stayed November 2012, traveled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank j_herliani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this review, January 28, 2013
Dear J_herlian,
Thank you for your stay at Hotel Ciputra Jakarta last November 2012 for a 3 night duration. As you mentioned in your review that it was your third time that we have had the pleasure and opportunity to accommodate you at the hotel. We do appreciate your loyalty to us and for your return patronage, thank you.
The comments you posted are well informed and are well noted especially the ones which we can improve both our services and facilities to our guests. Your comment in regards to the tardiness of the gym, this has been rectified and your comments are forwarded to our business partner who operates this facility. In regards to the lack of 'personal touch to the service' at the Front Desk this has also been well communicated to the Department Manager to find ways to improve this key touch point area.
Thank you once again for your stay at Hotel Ciputra Jakarta last November and we look forward to accommodating you on your fourth stay!
Yours sincerely, Darren Earle, General Manager, Hotel Ciputra Jkaarta.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

360 reviews from our community

Traveler rating
    85
    174
    73
    17
    11
See reviews for
62
29
26
184
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Turkish first
  • Any
English first
Jakarta, Indonesia
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed January 19, 2013

if u want a hotel with mall,good rooms, valur for money, Cipitra serves u best. Its a nice property in affordable prices. this one is well connected to airport and gives good access to CBD area. I first came to this hotel in June 2011 and since then it is a regualr hotel for our business visitors

Room Tip: Executive Suites are good
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank manish_dec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this review, January 20, 2013
Dear manish_dec,
Thank you for your recent review of Hotel Ciputra Jakarta as well as your support to the Hotel since June 2011. Your review entitled "value for money" highlighted in particular our value for money, affordable prices, as well as touched on our good location and of course the shopping mall attached. We thank you for sharing your comments with others and do look forward to your continued support in the years to come.
Yours sincerely, Darren Earle, General Manager, Hotel Ciputra Jakarta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuwait
Level Contributor
21 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 bubbles Reviewed January 19, 2013

I liked the smell of the hotel..
The place is good
It is linked with the mall
So u will not have time for doing nothing
There is many resturants and Good Stores
I liked staying there
It is not far from the other malls

  • Stayed September 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Tammie_sweetie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this review, January 20, 2013
Dear Tammie_sweetie,
Thank you for your recent review entitled "Real Good" we are glad that you found the hotel to your liking and in particular our location. Having a mall attached to the hotel is certainly a real plus for us here at Hotel Ciputra Jakarta, but as well as having an additional two shopping malls in the very close vicinity to us certainly makes this area / part of Jakarta a preferred location to stay for whatever reason your visit may be for. We are also close enough to both the airport and the CBD as well as easy access to the toll roads certainly makes staying at Hotel Ciputra Jakarta ideal and convenient.
Thank you again for your review and we look forward to having an opportunity to welcoming you back to Hotel Ciputra Jakarta in the very near future.
Yours sincerly, Darren Earle, General Manager, Hotel Ciputra Jakarta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
35 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed January 15, 2013

Though it is not spectacular, what I like from this hotel is the breakfast. I can get fresh fruit juice and enjoy some varieties of Indonesian food. Many times I have stayed in this hotel while come to Jakarta. First the distance from airport is not far. This hotel is kind of family and business hotel, judging by seeing people I meet during breakfast. The rate is reasonable, the room size is standard for hotel in Indonesia but don't compare it with new trend of 'business' hotel in Jakarta that many come with lower price to compensate minimalist room size. There is smoking and non smoking room. Cleanliness is acceptable but last time I stayed, this early January, I found crumb of potato chip on the carpet, missed to be cleaned when the room was prepared. The interior inside the room, the bed, curtain are ok though they are not new but they are well maintained. Same condition on the bathroom. One thing that I have informed many times to front desk is about the need of exhaust fan in the toilet of smoking room!

The hotel directly connect to mall. Late in the night, only one gate is used as an access to enter to the hotel. There is a 24 hours dunkin donuts and pizza next to the hotel.

Is this hotel recommendable? Yes.

  • Stayed January 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank L13m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this review, January 16, 2013
Dear L13,
Thank you for your most recent stay as well as the support over the years. I am please to hear that you find the hotel to your liking and overall satisfied with our facilities and services. You mentioned in particular our breakfast and how enjoyable it is. The breakfast is served in our renovated Gallery Restaurant and as part of this renovation we have increased the variety of food as well as given more choices to our guests, the fresh fruit juice bar has been a very successful and most popular addition to the breakfast spread.
Your other comments in regards to our facilities and services are well noted and appreciated.
We look forward to your returning visit to Hotel Ciputra Jakarta on your next journey to Jakarta.
Yours sincerely, Darren Earle, General Manager, Hotel Ciputra Jakarta.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bandung, Indonesia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed December 31, 2012 via mobile

I stay here so many times, for a long stay mostly.
-> The location is good, with a shopping mall next door, which means a lot of good cheap foods. However the traffic jam in the U-turn across the hotel can be quite of a problem (i think one of the worst in Jakarta) if you want to go downtown especially in working days.
-> Check in is efficient most of the time.
-> Lobby is cold and just look so comfortable.
-> Staff is very very very friendly since my first stay, which is one of the thing that keep me coming back, and i found lack in any other property.
-> I think by now all of the rooms are renewed. I love their newly refurbished room. The bed is big and very comfortable, the air conditioner works perfectly, the bathroom is clean (i never liked the taste and smell of tap water though), the lighting is beautiful and just adequate, and overall the room is very clean and neat.
-> Buffet breakfast is good, though if you stay long enough you'll feel that the food is quite repetitve.
-> Pool is clean for Indonesian standard, the fitness center is quite comprehensive as well.
-> About the room rate, to be honest is what makes me go with Pullman Central Park as the first choice nowadays. At a same rate, i can stay at a new 5 star property, i can be next door to a newer (and better) shopping mall, with a little bit of a fancier room. If this hotel just running on USD65-75 like it used to be, it will definitely be my 1st choice again.
-> Another thing (that allow me to stay, of course) is that the hotel doesn't have a minimum check in age or they doesn't apply it strictly, as i was able to check in unaccompanied since i was like 14.
-> You should check out the membership, SBEC, as it offers a lot of benefits, complimentaries.
Finally i highly recommend this property for those who travels with family at the most or/and want the convenience of airport and shopping mall next door.

  • Stayed February 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Randy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this review, January 15, 2013
Dear Randy P,
Thank you for your continued support to Hotel Ciputra Jakarta as well as your families support. I am glad to hear your comments and they are all well noted. Overall you seem most satisfied with your accommodation over the years at Hotel Ciputra Jakarta.
I would just like to clarify a couple of the points raised in your review.
1/ You mentioned we do not have a minimum check in age, or a very lax one. As you have been able to check in since 14 years of age. Hotel Ciputra Jakarta is a Internationally managed hotel and take very serious the rules and regulations governing the operations of a hotel. The hotel is very aware of your previous stays at the hotel as your family has been a member of the hotel's loyalty program SBEC for a number of years. When you were younger it was your family and in particular your father who made all room reservations and co-ordinated with the SBEC Manager arrival times and special requests. As you and your family was living in separate parts of the archipelago, you will arrive to the hotel earlier, hence you had gained access earlier to the room, prior to your families arrival.
2/ You mentioned that your preferred accommodation is now our 5 star neighbor hotel due to the fact price, upmarket mall and fancier room. We are very fortunate now that we have 3 large shopping malls in our vicinity with also 3 hotels from 5, 4 & 3 star. This has made Grogol and Tomang area of Jakarta a destination in itself, with our hotels close proximity to the airport, toll roads and to the CBD this area know is a preferred area to stay whilst visiting Jakarta or even if you reside already in the city. Hotel Ciputra Jakarta is very mindful on how we position ourselves amongst the hotels in this vicinity, we are honored to be compared to our five star neighbor, but they are 5 star and we are 4 star. Our pricing does reflect this and on researching both our hotels websites you will see that there is some considerable gap between the two properties in regards to pricing. So referring to our hotels offering "at a same rate" is misleading.
Unfortunately every year hotel operating costs increase, whether it is due to labor increases,utilities costs or increase costs from our business partners, we are unable to remain with the same rates as it used to be.
Randy, thank you again for your review of Hotel Ciputra Jakarta from over the years, we hope that you and your family can once again choose our hotel as your preferred choice for accommodation whilst in Jakarta and that you continue your SBEC Memberships.
Yours sincerely, Darren Earle, General Manager, Hotel Ciputra Jakarta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, null, Singapore
Level Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed December 16, 2012

The hotel is a great...friendly staff,the room is beautiful.....you can have business meeting at the huge lobby.....you can excess the shopping centre where you can find a lot of food, supermarket,pharmacy,boutique etc...

Room Tip: I stayed on the 9th floor & it has the view of the swimming pool..
See more room tips
  • Stayed September 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Azman S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this review, December 17, 2012
Dear Azman S,
Thank you for your recent stay at Hotel Ciputra Jakarta as well as your subsequent review of your experiences. You entitled your review "Fantastic Hotel" which makes us all very proud here at Hotel Ciputra Jakarta. We are please to hear that you found the hotel to your liking and that the hotel lobby was large enough and convenient for you to conduct business in as well. Also the shopping mall attached to the hotel made things easy for you with the large variety of shops and eateries to choose from.
Thank you for your support to Hotel Ciputra Jakarta and we hope in the future you will select Hotel Ciputra Jakarta as your preferred choice for your accommodation needs when you next visit Jakarta. Yours sincerely, Darren Earle, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Level Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed December 4, 2012

Stayed here for a month now and still continuing for another two months. Good rooms, pool and gym. Buffet spread for the breakfast is good. However, if you are here for a long time ( like me) then the menu gets a bit too repetitive. In the breakfast apart from the continental break fast and fresh fruit juices , one also gets a chance to taste the indonesian delicacies. Excellent location as the hotel is attached to Ciputra mall and also the other two big malls taman angrek and central mall are just a stone throw away. Walking partners can take a stroll to these malls and the other lazy ones can take cab or ojek for minimum fare.
Friendly and courteous staff is definitely a plus point. A complementary lan connection and wifi connection definitely helps.
Only negative point is if you are on a corporate package , the staff do not allow you to add points to your membership card.

Room Tip: If you are staying upto about 12th floor take a pool view room. Above 12th floor u can go for the st...
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SajumonMP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this review, December 7, 2012
Dear empeesaju,
Thank you for your review of Hotel Ciputra and for your support to the hotel. It is a pleasure to have you staying with us for such a long period and are glad that we have been able to satisfy you so far with our facilities and services. Your comments on your review are well noted and we will try to improve ourselves to ensure your remaining days with us are as comfortable as if you were at home. Please do not hesitate to make yourself known to me to enable me to customize some breakfast items for you to ensure our choices are not so repetitive. I do know what living in hotel for any extended period of time can be like!
Thank you once again and wishing you a continued pleasant stay at Hotel Ciputra Jakarta.
Yours sincerely, Darren Earle, General Manager, Hotel Ciputra Jakarta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Jakarta
Hotel Ciputra Cibubur
#8 of 25 in Bekasi
4.0 of 5 bubbles 51 reviews
Swiss-Belhotel Airport
#10 of 48 in Tangerang
4.0 of 5 bubbles 141 reviews
Show Prices
Show Prices
Show Prices
Grogol Petamburan
Pullman Jakarta Central Park
Grogol Petamburan
Grand Tropic Suites Hotel
Grand Tropic Suites Hotel
#190 of 453 in Jakarta
3.5 of 5 bubbles 186 reviews
Sawah Besar
Swiss-Belhotel Mangga Besar
Show Prices
Show Prices
Show Prices

Been to Hotel Ciputra Jakarta? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Ciputra Jakarta

Property: Hotel Ciputra Jakarta
Address: Jl. Letjen S. Parman, Jakarta 11470, Indonesia
Location: Indonesia > Java > Jakarta > Grogol Petamburan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #89 of 453 Hotels in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Ciputra Jakarta 4*
Number of rooms: 336
Official Description (provided by the hotel):
Hotel Ciputra Jakarta is a four star international business hotel with 336 rooms and 15 meeting rooms. One of the closest hotels to Jakarta's Soekarno-Hatta International Airport and from the city center. Hotel Ciputra Jakarta offers international class, four star standards of comfort, service and proffesionalism, as well as an extremely convenient location. It is directly attached with Mall Ciputra Jakarta, one of Jakarta's largest malls, featuring outstanding shopping, dining, banks, cinema and entertainment options. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Priceline and Agoda so you can book your Hotel Ciputra Jakarta reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing