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Hotel Ciputra Jakarta
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      Reviews (469)
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      All reviewsshopping mallmall attached to the hotelcentral parktaman anggrek malldirect accesspizza hutnon smoking floorinternational airporttoll roadnice hotelair conclose to the airportsame buildingbusiness tripexecutive floorroom servicebuffet breakfast
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      237 - 242 of 469 reviews
      Reviewed December 31, 2012 via mobile

      I stay here so many times, for a long stay mostly.
      -> The location is good, with a shopping mall next door, which means a lot of good cheap foods. However the traffic jam in the U-turn across the hotel can be quite of a problem (i think one of the worst in Jakarta) if you want to go downtown especially in working days.
      -> Check in is efficient most of the time.
      -> Lobby is cold and just look so comfortable.
      -> Staff is very very very friendly since my first stay, which is one of the thing that keep me coming back, and i found lack in any other property.
      -> I think by now all of the rooms are renewed. I love their newly refurbished room. The bed is big and very comfortable, the air conditioner works perfectly, the bathroom is clean (i never liked the taste and smell of tap water though), the lighting is beautiful and just adequate, and overall the room is very clean and neat.
      -> Buffet breakfast is good, though if you stay long enough you'll feel that the food is quite repetitve.
      -> Pool is clean for Indonesian standard, the fitness center is quite comprehensive as well.
      -> About the room rate, to be honest is what makes me go with Pullman Central Park as the first choice nowadays. At a same rate, i can stay at a new 5 star property, i can be next door to a newer (and better) shopping mall, with a little bit of a fancier room. If this hotel just running on USD65-75 like it used to be, it will definitely be my 1st choice again.
      -> Another thing (that allow me to stay, of course) is that the hotel doesn't have a minimum check in age or they doesn't apply it strictly, as i was able to check in unaccompanied since i was like 14.
      -> You should check out the membership, SBEC, as it offers a lot of benefits, complimentaries.
      Finally i highly recommend this property for those who travels with family at the most or/and want the convenience of airport and shopping mall next door.

      • Stayed: February 2012
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      Thank Randy P
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
      hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this reviewResponded January 15, 2013

      Dear Randy P,
      Thank you for your continued support to Hotel Ciputra Jakarta as well as your families support. I am glad to hear your comments and they are all well noted. Overall you seem most satisfied with your accommodation over the years at Hotel Ciputra Jakarta.
      I would just like to clarify a couple of the points raised in your review.
      1/ You mentioned we do not have a minimum check in age, or a very lax one. As you have been able to check in since 14 years of age. Hotel Ciputra Jakarta is a Internationally managed hotel and take very serious the rules and regulations governing the operations of a hotel. The hotel is very aware of your previous stays at the hotel as your family has been a member of the hotel's loyalty program SBEC for a number of years. When you were younger it was your family and in particular your father who made all room reservations and co-ordinated with the SBEC Manager arrival times and special requests. As you and your family was living in separate parts of the archipelago, you will arrive to the hotel earlier, hence you had gained access earlier to the room, prior to your families arrival.
      2/ You mentioned that your preferred accommodation is now our 5 star neighbor hotel due to the fact price, upmarket mall and fancier room. We are very fortunate now that we have 3 large shopping malls in our vicinity with also 3 hotels from 5, 4 & 3 star. This has made Grogol and Tomang area of Jakarta a destination in itself, with our hotels close proximity to the airport, toll roads and to the CBD this area know is a preferred area to stay whilst visiting Jakarta or even if you reside already in the city. Hotel Ciputra Jakarta is very mindful on how we position ourselves amongst the hotels in this vicinity, we are honored to be compared to our five star neighbor, but they are 5 star and we are 4 star. Our pricing does reflect this and on researching both our hotels websites you will see that there is some considerable gap between the two properties in regards to pricing. So referring to our hotels offering "at a same rate" is misleading.
      Unfortunately every year hotel operating costs increase, whether it is due to labor increases,utilities costs or increase costs from our business partners, we are unable to remain with the same rates as it used to be.
      Randy, thank you again for your review of Hotel Ciputra Jakarta from over the years, we hope that you and your family can once again choose our hotel as your preferred choice for accommodation whilst in Jakarta and that you continue your SBEC Memberships.
      Yours sincerely, Darren Earle, General Manager, Hotel Ciputra Jakarta

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      This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
      Reviewed December 16, 2012

      The hotel is a great...friendly staff,the room is beautiful.....you can have business meeting at the huge lobby.....you can excess the shopping centre where you can find a lot of food, supermarket,pharmacy,boutique etc...

      Room Tip: I stayed on the 9th floor & it has the view of the swimming pool..
      • Stayed: September 2012, traveled on business
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      Thank Azman S
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
      hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this reviewResponded December 17, 2012

      Dear Azman S,
      Thank you for your recent stay at Hotel Ciputra Jakarta as well as your subsequent review of your experiences. You entitled your review "Fantastic Hotel" which makes us all very proud here at Hotel Ciputra Jakarta. We are please to hear that you found the hotel to your liking and that the hotel lobby was large enough and convenient for you to conduct business in as well. Also the shopping mall attached to the hotel made things easy for you with the large variety of shops and eateries to choose from.
      Thank you for your support to Hotel Ciputra Jakarta and we hope in the future you will select Hotel Ciputra Jakarta as your preferred choice for your accommodation needs when you next visit Jakarta. Yours sincerely, Darren Earle, General Manager

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
      Reviewed December 4, 2012

      Stayed here for a month now and still continuing for another two months. Good rooms, pool and gym. Buffet spread for the breakfast is good. However, if you are here for a long time ( like me) then the menu gets a bit too repetitive. In the breakfast apart from the continental break fast and fresh fruit juices , one also gets a chance to taste the indonesian delicacies. Excellent location as the hotel is attached to Ciputra mall and also the other two big malls taman angrek and central mall are just a stone throw away. Walking partners can take a stroll to these malls and the other lazy ones can take cab or ojek for minimum fare.
      Friendly and courteous staff is definitely a plus point. A complementary lan connection and wifi connection definitely helps.
      Only negative point is if you are on a corporate package , the staff do not allow you to add points to your membership card.

      Room Tip: If you are staying upto about 12th floor take a pool view room. Above 12th floor u can go for the street view.
      • Stayed: November 2012, traveled on business
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      Thank SajumonMP
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
      hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this reviewResponded December 7, 2012

      Dear empeesaju,
      Thank you for your review of Hotel Ciputra and for your support to the hotel. It is a pleasure to have you staying with us for such a long period and are glad that we have been able to satisfy you so far with our facilities and services. Your comments on your review are well noted and we will try to improve ourselves to ensure your remaining days with us are as comfortable as if you were at home. Please do not hesitate to make yourself known to me to enable me to customize some breakfast items for you to ensure our choices are not so repetitive. I do know what living in hotel for any extended period of time can be like!
      Thank you once again and wishing you a continued pleasant stay at Hotel Ciputra Jakarta.
      Yours sincerely, Darren Earle, General Manager, Hotel Ciputra Jakarta

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
      Reviewed November 26, 2012 via mobile

      Stayed here for a couple of nights for business in the Executive room and did not go out much, so I cannot comment on the location.

      The room itself was clean, but as I was looking around for mineral water, I found a bottle that was half-filled!

      Bed was comfortable.

      Air-con way too cold. Had to switch off air-con to sleep.

      Free wi-fi but had to get someone to fix up the wireless modem.

      Water pressure in shower was fine with plenty of hot water. Note water is not potable.

      Room size was reasonable and comfortable.

      Large but old mall linked to the hotel.

      Service was prompt and polite.

      If the location suits you, you can consider this hotel.

      • Stayed: November 2012
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      Thank Tantrip3
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
      hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this reviewResponded November 28, 2012

      Dear Tantrip3,
      Thank you for your recent stay in one of our Executive Floor guest rooms located on the 16 & 17th floor of the hotel. I do appreciate your time to write a review of your experience to share with other like minded people as yourself. Your review titled "Good Enough" and your comments contained in the review are well noted and we do sincerely apologize for our poor quality control that you had found only a half filled bottle of complimentary water supplied in the room. We really do regret this occurrence and will do our up most to ensure such a thing will not occur again. The remaining comments are very positive towards the hotel and we are pleased that overall the hotel was acceptable to you and to your liking. We certainly hope that on your future business trips to Jakarta that you will find our location most suitable for your needs and that you will choose Hotel Ciputra Jakarta once again for your accommodation needs in Jakarta.
      Yours sincerely, Darren Earle, General Manager, Hotel Ciputra Jakarta

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
      Reviewed November 20, 2012

      I visit Jakarta every year since 2007 and my accommodation has always been Ciputra Hotel.
      The staff are always friendly and helpful. They even recognize our faces even though we go there only once a year. The general manager is friendly too. Sometimes you can spot him walking around the lobby or the Gallery restaurant.
      They've just renovated the Gallery restaurant and it's absolutely gorgeous ! The buffet choices have increased too and I like that we can now request our own concoction of fresh juices, something not available before.
      Rooms are nice and it's pleasant to know that they have provided free Internet in the rooms, doesn't matter if it's LAN or WiFi. Even some 5 star hotels don't provide free Internet in rooms so I'm really grateful when any hotel does provide it.
      The best part is it's connected to a mall. You can get your groceries at Hero supermarket and there are plenty of restaurants to satisfy your taste buds.
      Location is good too since the traffic is not as as heavy as central Jakarta and it's nearer to the airport.
      I would recommend this hotel to everyone.

      Room Tip: Rooms facing the pool has a nicer view.
      • Stayed: November 2012, traveled with family
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      Thank NadiaKamardin
      This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
      hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this reviewResponded November 26, 2012

      Dear Nadia Kamardin,
      Thank you for support to Hotel Ciputra Jakarta on your yearly visit to Jakarta as well as your kind review of the hotel. I am very please to hear that you find everything to your liking and that you would recommend the hotel to everyone. I will ensure that your views are shared amongst the team here at the hotel. We look forward to welcoming you again to Hotel Ciputra Jakarta on your next visit to the city.
      Yours sincerely, Darren Earle, General Manager, Hotel Ciputra Jakarta.

      Report response as inappropriate
      This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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