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“Hotel Ciputra” 4 of 5 bubbles
Review of Hotel Ciputra Jakarta

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Hotel Ciputra Jakarta
Ranked #90 of 453 Hotels in Jakarta
Bangalore
Level Contributor
58 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Hotel Ciputra”
4 of 5 bubbles Reviewed December 4, 2012

Stayed here for a month now and still continuing for another two months. Good rooms, pool and gym. Buffet spread for the breakfast is good. However, if you are here for a long time ( like me) then the menu gets a bit too repetitive. In the breakfast apart from the continental break fast and fresh fruit juices , one also gets a chance to taste the indonesian delicacies. Excellent location as the hotel is attached to Ciputra mall and also the other two big malls taman angrek and central mall are just a stone throw away. Walking partners can take a stroll to these malls and the other lazy ones can take cab or ojek for minimum fare.
Friendly and courteous staff is definitely a plus point. A complementary lan connection and wifi connection definitely helps.
Only negative point is if you are on a corporate package , the staff do not allow you to add points to your membership card.

Room Tip: If you are staying upto about 12th floor take a pool view room. Above 12th floor u can go for the st...
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  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank SajumonMP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this review, December 7, 2012
Dear empeesaju,
Thank you for your review of Hotel Ciputra and for your support to the hotel. It is a pleasure to have you staying with us for such a long period and are glad that we have been able to satisfy you so far with our facilities and services. Your comments on your review are well noted and we will try to improve ourselves to ensure your remaining days with us are as comfortable as if you were at home. Please do not hesitate to make yourself known to me to enable me to customize some breakfast items for you to ensure our choices are not so repetitive. I do know what living in hotel for any extended period of time can be like!
Thank you once again and wishing you a continued pleasant stay at Hotel Ciputra Jakarta.
Yours sincerely, Darren Earle, General Manager, Hotel Ciputra Jakarta
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359 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (47)
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  • Chinese (Simplified) first
  • Dutch first
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Singapore
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
4 of 5 bubbles Reviewed November 26, 2012 via mobile

Stayed here for a couple of nights for business in the Executive room and did not go out much, so I cannot comment on the location.

The room itself was clean, but as I was looking around for mineral water, I found a bottle that was half-filled!

Bed was comfortable.

Air-con way too cold. Had to switch off air-con to sleep.

Free wi-fi but had to get someone to fix up the wireless modem.

Water pressure in shower was fine with plenty of hot water. Note water is not potable.

Room size was reasonable and comfortable.

Large but old mall linked to the hotel.

Service was prompt and polite.

If the location suits you, you can consider this hotel.

  • Stayed November 2012
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Tantrip3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this review, November 28, 2012
Dear Tantrip3,
Thank you for your recent stay in one of our Executive Floor guest rooms located on the 16 & 17th floor of the hotel. I do appreciate your time to write a review of your experience to share with other like minded people as yourself. Your review titled "Good Enough" and your comments contained in the review are well noted and we do sincerely apologize for our poor quality control that you had found only a half filled bottle of complimentary water supplied in the room. We really do regret this occurrence and will do our up most to ensure such a thing will not occur again. The remaining comments are very positive towards the hotel and we are pleased that overall the hotel was acceptable to you and to your liking. We certainly hope that on your future business trips to Jakarta that you will find our location most suitable for your needs and that you will choose Hotel Ciputra Jakarta once again for your accommodation needs in Jakarta.
Yours sincerely, Darren Earle, General Manager, Hotel Ciputra Jakarta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Petaling Jaya
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed November 20, 2012

I visit Jakarta every year since 2007 and my accommodation has always been Ciputra Hotel.
The staff are always friendly and helpful. They even recognize our faces even though we go there only once a year. The general manager is friendly too. Sometimes you can spot him walking around the lobby or the Gallery restaurant.
They've just renovated the Gallery restaurant and it's absolutely gorgeous ! The buffet choices have increased too and I like that we can now request our own concoction of fresh juices, something not available before.
Rooms are nice and it's pleasant to know that they have provided free Internet in the rooms, doesn't matter if it's LAN or WiFi. Even some 5 star hotels don't provide free Internet in rooms so I'm really grateful when any hotel does provide it.
The best part is it's connected to a mall. You can get your groceries at Hero supermarket and there are plenty of restaurants to satisfy your taste buds.
Location is good too since the traffic is not as as heavy as central Jakarta and it's nearer to the airport.
I would recommend this hotel to everyone.

Room Tip: Rooms facing the pool has a nicer view.
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  • Stayed November 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NadiaKamardin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this review, November 26, 2012
Dear Nadia Kamardin,
Thank you for support to Hotel Ciputra Jakarta on your yearly visit to Jakarta as well as your kind review of the hotel. I am very please to hear that you find everything to your liking and that you would recommend the hotel to everyone. I will ensure that your views are shared amongst the team here at the hotel. We look forward to welcoming you again to Hotel Ciputra Jakarta on your next visit to the city.
Yours sincerely, Darren Earle, General Manager, Hotel Ciputra Jakarta.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gosport, United Kingdom
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed November 19, 2012

I stayed here for 2 nights recently whilst on business in Jakarta.

The hotel is in a good location being not too far from the airport which means you miss the worst of the traffic trying to get into the city although saying that it can still take a long time to get anywhere.
The room was fairly large and spacious with a view over the city however some aspects did need to be looked at as it is appearing tired in some areas. Although the room was clean and smelled fresh there was mold around the bath/shower area and also the sink.
I ate dinner at the poolside bar and although the food was excellent it took a long time to arrive, i waited almost an hour for chicken & chips and the same happened the 2nd nite. The breakfast buffet was excellent and there was plenty of it.
My biggest grip was that the hotel only has wired internet access and my laptop is only WiFi which meant that when i wanted to work i had to do so in one of the public areas which was not very good.
If the hotel had WiFi throughout i would have probale given it an excellent rating dispite the minor problems i encountered.

  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Roque1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this review, November 26, 2012
Dear Roque 1,
Thank you for your recent stay and review entitled "Business Trip" of Hotel Ciputra Jakarta. Your comments in regards to your stay are well noted and we will strive to improve on our services and facilities of the hotel to ensure that we can do better in the future. In particular you paid attention to the slowness of our food delivery at the Pulau Bar, the cleanliness of the bathroom in your room and the lack of wifi connection in guest rooms. We will improve on the above points. Wifi is available in some of our guest room types namely the Grand Deluxe Rooms on level 8 as well as the Executive Floor Guest Rooms on Level 16 & 17 of the hotel, but as you mentioned not in all rooms.
Thank you once again for your patronage to Hotel Ciputra Jakarta and I do hope that on your next business trip to Jakarta you will once again choose to stay with us.
Yours sincerely, Darren Earle, General Manager, Hotel Ciputra Jakarta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
43 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed October 15, 2012

If you can stand being a little out of the Centre, this hotel offers a really nice alternative at a reasonable price point. Reasonable rooms, with good cleaning. Good and pleasant service from a seemingly well trained team. The breakfast selection quite astonishing, well presented and clinically efficient service . For my money this place was a very good deal, and selected as its en-route to central Jakarta from airport.

Well managed and sensible pricing, 4 star service at 3 star rates

Room Tip: Book online to save money on room rate
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  • Stayed October 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank personanongrata
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this review, October 16, 2012
Dear Personanongrata,
Thank you for your recent stay at Hotel Ciputra Jakarta and for your review entitled "Excellent value for money" It is pleasing to read that you had an enjoyable stay and that you found the hotel to your liking. I also like to thank you for your comment in regards to our breakfast choice being astonishing with efficient service. The Gallery Restaurant has just recently completed it's refurbishment and we are pleased to launch our new breakfast concept of a healthy breakfast, freshly squeezed juices, with an enlarged variety of milk selection, cereals, yoghurts, salads, cheeses etc etc etc. with this re-opening of the outlet. I am pleased that you were able to experience this breakfast on your stay. Thank you again for your stay with Hotel Ciputra Jakarta and we hope that we will be your preferred choice for accommodation on your next visit to Jakarta. Yours sincerely, Darren Earle, General Manager, Hotel Ciputra Jakarta.
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Breaux Bridge, Louisiana
Level Contributor
104 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
3 of 5 bubbles Reviewed September 14, 2012

The Ciputra is closer to the airport than downtown Jakarta hotels are, which is good for a short stay or perhaps for your first night or your last night in town. But the best thing about this hotel's location is that it directly adjoins the Ciputra Mall. The mall has numerous and diverse shops, including a very good grocery store (I think it's called Hero or Heroes) and a Guardian pharmacy, as well as restaurants, coffee shops, and a good food court. Although the Ciputra Mall isn't nearly as fancy as the downtown Plaza Indonesia that adjoins the Grand Hyatt Jakarta, the goods and services sold there are far more affordable and in many ways more interesting. In the Plaza Indonesia you might as well be in the Singapore Airport, but in the Ciputra Mall you know you are in Indonesia.

Unfortunately, the hotel itself needs lots of work. The lobby is reasonably nice and the staff are mostly friendly, but the rooms are a bit tired and nothing seems to work very well. On my most recent stay I had a room in which the air conditioning control was antiquated and hard to understand, the shower nozzle sprayed in all directions, and all the water – sink, shower, and toilet – came out slightly brown. The pool and fitness center are rather small, although the fitness center is being renovated so perhaps it will be improved. And all this for over $100 per night, the same as you would pay for much nicer hotels in Jakarta such as the elegant and comfortable Hotel Borobudur.

  • Stayed September 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank AssimilatedCajun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this review, September 16, 2012
Dear AssimilatedCajun,
Thank you for your recent stay at Hotel Ciputra Jakarta and subsequent review of the hotel, Mall Ciputra as well as other sights in Jakarta. It is with regret that we did not meet your expectations on this most recent stay but we are honored that you have compared Hotel and Mall Ciputra against some of the more prestigious malls and five star hotels in Jakarta. Hotel Ciputra Jakarta is a four star hotel with 333 rooms and although the property is celebrating 19 years of operations we are please to announce that the renovation and refurbishment of the hotel has been completed ( apart from the fitness center, scheduled to re-open end of Oct. 2012) all 333 accommodation rooms and Gallery Restaurant as well as Function / Meeting rooms. For the discerning guests we have also made available free internet in our guests rooms, free wifi in all Food & Beverage outlets. As you mentioned our strength is in our location and with 5 direct access gates, paths to the Ciputra Mall, it has never been easier to visit, shop and be entertained with out stepping outside of the building.
Your comments in regards to your stay have been noted and we will ensure that we will improve our utilities to ensure our guests have a more enjoyable stay at Hotel Ciputra Jakarta.
Thank you again to spare the time to write a comprehensive review of not only Hotel Ciputra Jakarta but of other locations and malls in Jakarta.
Yours sincerely, Darren Earle, General Manager, Hotel Ciputra Jakarta.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed September 10, 2012

Hotel has direct access to the shopping mall, which is very convenient, as there were hair salons and supermarket.

Average breakfast selections and choices but the food taste is fairly ok and acceptable.

There was no complimentary wifi in the rooms.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank SOWTN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this review, September 12, 2012
Dear Menippe,
Thank you for your stay at Hotel Ciputra Jakarta last December 2011 as well as your belated review. You found that the hotel atop of a shopping mall was most convenient for you and that you was pleased with the taste of the food. As of September 10, 2012 it has even got easier to access the Mall Ciputra as we have just open the renovated 1st floor of the hotel which contains the refurbished Gallery Restaurant and we have created a beautiful stunning entrance directly to the mall. now there are 5 direct entrances from Hotel Ciputra to the mall Ciputra all with out stepping outside of the hotel. As part of the refurbished Gallery you will note also the changes made to the much wider variety of food served and improvement to the service provided by the employees. I do hope that you will pay another visit to Jakarta soon and sample first hand our improved services at Hotel Ciputra Jakarta.
Yours sincerely, Darren Earle, General Manager, Hotel Ciputra Jakarta.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Ciputra Jakarta

Property: Hotel Ciputra Jakarta
Address: Jl. Letjen S. Parman, Jakarta 11470, Indonesia
Location: Indonesia > Java > Jakarta > Grogol Petamburan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #90 of 453 Hotels in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Ciputra Jakarta 4*
Number of rooms: 336
Official Description (provided by the hotel):
Hotel Ciputra Jakarta is a four star international business hotel with 336 rooms and 15 meeting rooms. One of the closest hotels to Jakarta's Soekarno-Hatta International Airport and from the city center. Hotel Ciputra Jakarta offers international class, four star standards of comfort, service and proffesionalism, as well as an extremely convenient location. It is directly attached with Mall Ciputra Jakarta, one of Jakarta's largest malls, featuring outstanding shopping, dining, banks, cinema and entertainment options. ... more   less 
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