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“Large hotel with good location” 4 of 5 bubbles
Review of Hotel Ciputra Jakarta

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Hotel Ciputra Jakarta
Ranked #93 of 453 Hotels in Jakarta
Saigon, Vietnam
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Large hotel with good location”
4 of 5 bubbles Reviewed August 5, 2012

The hotel is located near highway to airport, very convenience to avoid heavy traffic in Jakarta. The owner of this hotel love art, drawing and sculpture. An art gallery will be opened in hotel soon. Found many sculture that came from drawing around hotel and public area. Room is fine. Bathroom with bathtub. 3 layers of curtain to suit with any of your lifestyle. Free internet (land cable) and no wifi.

There is one weird thing though. There is no minibar in the room. I found a note that if I need minibar to stockup, please call room service. So I ended up not drinking anything.

Service staff are very friendly and helpful. You can ask anything with securities. They speak English very well!!

  • Stayed July 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank pkminh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this review, August 8, 2012
Dear pkminh,
Thank you for your recent stay at Hotel Ciputra Jakarta and subsequent review detailing your findings and experiences whilst staying with us. Your review titled "Large hotel with good location" is very admirable and thank you for your positive comments for your stay. I have particularly taken note of your comments in regards to no wifi as well as no mini bar. Please let me explain further on these two points.
Wifi is available at Hotel Ciputra Jakarta but in certain room categories only, Grand Deluxe Rooms Level 8, Executive Floor Rooms level 16 & 17 on request, complimentary wifi is available in all food & beverage outlets of the hotel. It is important to remember that Hotel Ciputra Jakarta provides complimentary internet facilities to all rooms on a 24 hour basis whether it is via a LAN cable or wifi. All room types are fitted with a mini bar in the room however they are not stocked, the reason for this is as we are attached to a shopping mall with a very large and complete supermarket as a tenant of the mall, majority of our guests stock up with there supplies whether it is drinks or food items from this outlet and place in the mini bar fridge. Having it empty also gives an option for the guest to have it filled by the hotel with there favorite beverages not items which they may not consume. We do apologize that in this case we did not meet your expectations and that you felt dissatisfied with not being able to drink anything. Hotel Ciputra Jakarta does have 24 hour room service which is available for its guest to order both food & beverage at any time of the day or night which is another alternative to meet the guests request.
You also mentioned about the artwork displayed in the hotel, we have just completed a catalogue of all our artwork on display and in September this will be available for our guests so they can appreciate in future the meaning of these displays and also the artist.
Perhaps on your next stay with us we are able to give you a copy of this.
Thank you again for your review and stay with us and we look forward to having the opportunity once again to accommodate you at Hotel Ciputra Jakarta. Yours sincerely, Darren Earle, General Manager
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360 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (47)
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English first
Singapore
Level Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed July 26, 2012

I have stayed in Ciputra a handful of times for business. And I must say that I loved my experience there.

The hotel is about 30 mins away from the airport, provided that the traffic conditions are good and there are no jams (very rare in Jakarta).

Staff were very friendly and had a good command of English, which was a plus. The food served during breakfast was good, comprising both Indonesian and Western choices. Rooms were very comfortable and I had no trouble getting a good night's sleep.

There is a mall right next to the hotel, accessible by a doorway at the side of the lobby. The mall is big, has many international and local stores and has a wide choice of food options! Definitely a great place for a business traveller to unwind after a hard day's work.

My only gripe was that there was no complimentary wifi in the rooms. The first time I stayed there, Internet in the room was chargeable. The second time, it was complimentary, but you had to have the cable. The third time, the LAN point was faulty and I had to go to the lobby to access the Internet.

But overall, I would definitely recommend this hotel as it is value for money and a great place for the business traveller.

Room Tip: Request for a room with a view of the pool. There are rooms which face the nearby university, and it...
See more room tips
  • Stayed February 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank RashidahSingapore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this review, July 29, 2012
Dear RashidahSingapore,
Thank you for your loyalty towards Hotel Ciputra Jakarta mentioning in your review on your most recent stay that you had stayed a number of times at the hotel. Your review entitled "Perfect place for the business traveler" is a most suited description of the hotel and we are very please to hear such comments. As you have noted and commented in regards to the internet facilities, at the beginning of 2012 we included the service of free internet availability in all our guest rooms via LAN Cable, this was in direct response to our guest requests to include this facility whilst staying in the hotel. Free Wifi we have made available to all our guests dining in our Food & Beverage outlets as well as the guests who stay in a slightly premium room category for example our Grand Deluxe Rooms (Level 8) as well as our two floors of Executive Floor Club Rooms (16 & 17th Floor).
Thank you again for your loyalty and support to Hotel Ciputra Jakarta and we look forward to welcoming you back to the hotel on your next business trip to the city. Yours sincerely, Darren Earle, General Manager, Hotel Ciputra Jakarta
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Birmingham, United Kingdom
Level Contributor
15 reviews
9 hotel reviews
5 of 5 bubbles Reviewed July 17, 2012

While Jakarta is not a place a like very much, I really enjoyed staying at this hotel during a recent business trip. The hotel was an excellent standard and the staff really could not do enough to help with any query I had. Excellent service, great room, and great facilities. Highly recommended.

  • Stayed July 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank LawWM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this review, July 21, 2012
Dear LawWM,
Thank you for your recent stay at Hotel Ciputra Jakarta as well as writing a review and comments on your experience. I am glad that you had found everything to your liking and everything was "great" we do appreciate your time to share this with others. We look forward to welcoming you again to Hotel Ciputra Jakarta should your business needs require you to visit to this part of the world again.
Yours sincerely, Darren Earle, General Manager, Hotel Ciputra Jakarta.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurugram (Gurgaon), India
Level Contributor
71 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed July 5, 2012

Ciputra is a good hotel for stay in Jakarta. some 30-45 min from airport, if traffic is okaish there. Good clean rooms, very courteus staff, mall attached to hotel too !! only thing internet is thru cable, no wifi in rooms. Else a good place to stay.

I took a smoking room. But the smoke smell in the floor is a bit too much.

  • Stayed June 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Raj86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hotel Ciputra Jakarta, responded to this review, July 10, 2012
Dear Raj86,
Thank you for your recent stay at Hotel Ciputra Jakarta and for your review of the hotel titled "Jakarta". Your comments are noted and in particular the unpleasant cigarette smell in the floor corridors. The hotel has 9 floors of guest accommodation rooms, 7 floors are non smoking 2 floors namely floor 9 & 10 are designated smoking floors. With the high demand of this room type as you can imagine these rooms on this floor are nearly always fully booked, with this high demand the smell naturally will be over powering. With this in mind the hotel is very strict with the smoking and non smoking regulations and do enforce it vigorously. You had mentioned also the lack of wifi in rooms, we do have rooms allocated with this facility namely the Grand Deluxe Rooms on level 8 as well as on a request basis in our Executive Floor rooms. However wifi is available complimentary for our guests if using any Food & Beverage outlet in the hotel. All internet facilities apart from in our Banquet Suites are provided complimentary to our guests. Another good reason to ensure you return to stay at Hotel Ciputra Jakarta. Thank you again for staying with us and we look forward to welcoming you back in the near future.
Yours sincerely, Darren Earle, General Manager, Hotel Ciputra Jakarta.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Point Lonsdale, Australia
Level Contributor
110 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed June 25, 2012

If you have to go to Jakarta, then staying at this hotel is a welcome reprieve. Handy to the airport (30mins @ $15AUD by hotel car) and located above the Ciputra Shopping Centre it is a well presented hotel. Clean, with excellent decor, the hotel's key feature is the staff. Who ever trains them does a great job. Yes breakfast was in the lobby (temporary) but so what. It is a huge lobby and the food was plentiful, again with excellent service. Mind you staff do not seem to be in shortage anywhere in Jakarta.

Our room for two nights was on the 12 floor and was spacious and modern. The gym was excellent, except for the air-conditioning being inoperative, but still no complaints. The Wi-Fi is only in the lobby and not real strong. I still can't work out why quality hotels like this don't at least have a Wi-Fi station on each floor, its not that difficult. Then each room is serviced.

A basic taxi fair is around $3-4 so you don't walk. Taxi drivers were a lot of fun. Airports in Indonesia are cumbersome and inefficient so you really need a good reason to come to Jakarta. At least the hotel was the right choice, the shopping is good value and the people are friendly.

  • Stayed June 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank VFrequentTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Hotel Ciputra Jakarta, responded to this review, July 10, 2012
Dear VFrequentTravellers,
Thank you for your recent stay at Hotel Ciputra Jakarta as well as your review titled "An oasis in...." We are please to hear that you found the hotel to your liking and was convenient for your needs whilst in Jakarta. It certainly is pleasing to have a comfortable and relaxing environment to return home to after a day of battling it out in the city of Jakarta. You particularly mentioned in your review the employees of the hotel and how well trained they are, you are correct that the employees are certainly our biggest asset and we appreciate very much the good job they do. For your information wifi is available in some of our guest rooms namely our Grand Deluxe Rooms located on floor 8 as well as on a request basis in our Executive Club Rooms on floor 16 & 17. Wifi is available for all other guests in all our Food and Beverage outlets, Marble Court Lobby Lounge, Pulau Bar and Restaurant 7th Floor, Executive Club Lounge and when it opens the Gallery Restaurant on the 1st floor. In all other guest room type it is using a LAN Cable, but either way all internet is free whilst staying at Hotel Ciputra Jakarta.
Thank you again for your recent stay and review and we do look forward to welcoming you back in the near future. Yours sincerely, Darren Earle, General Manager, Hotel Ciputra Jakarta.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boca Raton
Level Contributor
78 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed June 15, 2012

i stayed in Ciputra 4 weeks during a business trip. The hotel is overall very nice, but the location can be inconvenient depending on where you need to go, because it quite far north compared to the central business district. It's not really very far "geographically", but with the extreme traffic it becomes challenging. A relatively short commute of 3-4 miles during rush hour may take 1 hour, or more. The hotel is adjacent to a shopping mall, which is quite convenient especially if you're staying more than just a couple of days. Unfortunately the main restaurant was undergoing a renovation, so breakfast (buffet) was served in the lobby bar/restaurant area. There was a bit of congestion some mornings and people had to wait to be able to have breakfast. Otherwise the breakfast was nice with an extensive buffet. The gym area is ok, but a bit small for a hotel that size. The pool is ok, with a nice pool bar. The spa facilities seem good. Overall service at the hotel is good, including the excellent laundry service, even if it's a bit pricey.

  • Stayed May 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Plog60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this review, June 17, 2012
Dear Plog60,
Thank you for your recent stay on your business trip at Hotel Ciputra Jakarta and for your review titled "Good Hotel in an OK location". I am glad to hear that overall you found the hotel to your liking, your comments are all well noted but unfortunately I can not do anything about the traffic?? Generally we find here in Jakarta that guests choose there hotel based on there needs and stay close to where they need to go. Hotel Ciputra's location with the close proximity to the airport as well as the CBD, close access to the toll road and above a shopping mall is always an advantage or a plus for guests staying with us. I am sorry that you experienced dis-comfort with our restaurant renovation we are hoping that this will be finished very soon. Thank you once again for choosing to stay at Hotel Ciputra Jakarta and we look forward to welcoming you back in the near future. Yours sincerely, Darren Earle, General Manager, Hotel Ciputra Jakarta.
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Ko Samui, Thailand
Level Contributor
51 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed June 1, 2012

Stayed here for 1 night to avoid Jakarta traffic jam. Room is clean and love it. Got a problem with internet connection and it's not the hotel's fault but the set up of my laptop. Asked their IT to fixed it and they come right away. Voila, it's works well!
Overall stayed was good and breakfast very good, my mum said their sausage is the best she ever tried.
My main complaint is the concierge, we shopped alot and our luggage is not enough. Asking for a box, but never deliver it. After several hours later, the guest service team asking whether they have deliver the box. It's takes too long just to deliver the box.

  • Stayed May 2012, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Hadi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this review, June 3, 2012
Dear Hadi H,
Thank you for your recent stay and review of Hotel Ciputra Jakarta. You titled your review "Nice Hotel & Convenient" our location and proximity to both the airport as well as the CBD and attractively attached to a shopping mall is certainly one of our hotel's strength as you thought.
Your comments are noted from your review, you highlighted your satisfaction with the IT Staff as well as breakfast choice. I do apologize that we failed you in regards to the delivery of a box, we will ensure that we are more consistent in our service to our guests and we can always improve for sure. Thank you again for your stay with us and for the time to write a review. We hope that we will have an opportunity in the near future to once again accommodate you and your family members or friends at Hotel Ciputra Jakarta. Yours sincerely, Darren Earle, General Manager, Hotel Ciputra Jakarta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Ciputra Jakarta

Property: Hotel Ciputra Jakarta
Address: Jl. Letjen S. Parman, Jakarta 11470, Indonesia
Location: Indonesia > Java > Jakarta > Grogol Petamburan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #93 of 453 Hotels in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Ciputra Jakarta 4*
Number of rooms: 336
Official Description (provided by the hotel):
Hotel Ciputra Jakarta is a four star international business hotel with 336 rooms and 15 meeting rooms. One of the closest hotels to Jakarta's Soekarno-Hatta International Airport and from the city center. Hotel Ciputra Jakarta offers international class, four star standards of comfort, service and proffesionalism, as well as an extremely convenient location. It is directly attached with Mall Ciputra Jakarta, one of Jakarta's largest malls, featuring outstanding shopping, dining, banks, cinema and entertainment options. ... more   less 
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