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“recently recently modernised rooms, great service, close to airport, direct access to mall” 5 of 5 bubbles
Review of Hotel Ciputra Jakarta

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Hotel Ciputra Jakarta
Ranked #89 of 453 Hotels in Jakarta
Granada, Spain
1 review
“recently recently modernised rooms, great service, close to airport, direct access to mall”
5 of 5 bubbles Reviewed July 13, 2011

I have been staying in this hotel since 2005 and am happy to recommend it to families and business travellers alike. Great friendly service, clean rooms and facilities, well maintained pool, proximity to the airport and direct access to the mall make this hotel's offer hard to beat. On a trip in 2010 I had felt that the rooms were becoming a bit tired but on my latest stay in 2011 discovered that they have now been completely and tastefully modernised. I spend a lot of time in Indonesia but always feel like I am coming home when I check into the Ciputra. I would indeed like to offer my thanks to General Manager Darren Earle for taking the time to chat with us on the occasion of my last trip.It's a busy hotel with a lot of staff to manage and I am sure that he has better things to do with his time than chat with one group of guests so it was appreciated. Only suggestion would be to offer a free Wifi. There is a Wifi in the public areas but it does come at an extra charge. A free Wifi would in my opinion complete the Ciputra's already excellent package.

  • Stayed June 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank scottmacdonald065
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hcjmanagerJakarta, General Manager at Hotel Ciputra Jakarta, responded to this review, July 15, 2011
Dear Scottmacdonald065,
Thank you for your recent review and continued loyalty towards Hotel Ciputra Jakarta. We are pleased that you have found the hotel to be much improved in terms of quality since your previous stay and that on your frequent trips to Indonesia you found staying at Hotel Ciputra Jakarta like "returning home" Your comments re WiFi in Public Areas should be free, we are pleased to announce that since your last stay we have implemented this service to our guest by providing this facility free. Free Wifi is now available in our Marble Court Lobby Lounge, Gallery Restaurant, Pulau Bar on 7th floor, Executive Lounge and via cable in our guest rooms, Executive Floor, Grand Deluxe Room categories. The only room type which this service is not provided free is our DELUXE Room category. We appreciate your feedback on how to improve our services to our guests. Thank you again for choosing to stay at Hotel Ciputra Jakarta and we look forward to welcoming you back on your future trips. Yours sincerely, General Manager, Hotel Ciputra Jakarta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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360 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Turkish first
  • Any
English first
Switzerland
1 review
5 of 5 bubbles Reviewed June 27, 2011

Excellent business hotel well located in Jakarta. The restaurant staff are really great and they remember all the wishes of regular guests. Just amazing.

Rooms are comfortable and spacious so really good value when staying in Jakarta.

Thank you to all the staff members for remembering me each time I stay with you making me really feel at home.

  • Stayed June 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank jdtSwitzerland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hcjmanager, General Manager at Hotel Ciputra Jakarta, responded to this review, June 29, 2011
Dear jdtswitzerland,
Thank you for your recent stay and review of Hotel Ciputra Jakarta. We are pleased that you have found the hotel to your liking and in particular the team in our restaurant which always remembers you and your favorite dishes. I am also pleased that you found the guest rooms to be spacious, comfortable and good value. Thank you for choosing to stay at Hotel Ciputra Jakarta.
Yours sincerely, Darren Earle, General Manager
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Malaysia
Level Contributor
27 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 bubbles Reviewed June 2, 2011

We stayed at Hotel Ciputra from 27/5 to 29/5 at the non smoking floor . It is abt 40 min fr airport .Plenty of cabs.The location is great, room is clean. It has excellent gym eqm and clean pool It is near the highway hence trpt to most place is convenient. The shopping mall next door has a supermarket where you can buy most of your groceries. same price as in Jusco Msia good quality food. Service is great except when I inform the receptionist to update my Swiss Belhotel membership , she is unable to help. The kid club is for children 4-7 and there is a attendant to look after your kids. They do have free WIFI in the coffeehouse. The b/fast is spread is adequate mainly local food but do wish there are more salad and replenishment quicker. We wish the thank the restaurant crew who accommodate us though we came in after 10.00am for b/fast All in all a pleasant stay.

  • Stayed May 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank janelys
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hcjmanager, General Manager at Hotel Ciputra Jakarta, responded to this review, June 5, 2011
Dear Janelys,
Thank you for your recent stay at Hotel Ciputra Jakarta, we are pleased that you found the hotel to be perfectly located for your needs whilst staying here in Jakarta. The hotel being atop one of Jakarta's larger shopping malls with direct access certainly is a big plus for us and most convenient for guests who choose to stay with us. We take note of your comment in regards to the breakfast buffet and for a larger choice of salads and quicker replenishment, we will improve on this. Thank you again for your recent stay we certainly hope that we will have an opportunity to accommodate you again on your next visit to Jakarta?
Yours sincerely, General Manager, Hotel Ciputra Jakarta
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Zwolle, The Netherlands
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 22, 2011

We would recommend Hotel Ciputra for their good service!
On mar 2011 we stayed for few days in Hotel Ciputra Jakarta and during the check out accidently was our souvenir broken. The management tried to arrange a substitute souvenir and sent it to our address at their cost. They kept us inform about the sending package etc. What an excellent service! They do their best to meet customer´s satisfaction.

  • Stayed March 2011, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Gilbert63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hcjmanager, General Manager at Hotel Ciputra Jakarta, responded to this review, May 23, 2011
Dear Gilbert 63,
Thank you for your recent stay at Hotel Ciputra Jakarta, we are pleased that you found that the hotel delivered "Excellent Service" to you, we are also pleased that your replacement souvenir has "finally" arrived to you. We do apologize for this inconvenience which was caused to you and thank you for your patience in waiting for the replacement. We hope that you will chose to stay at Hotel Ciputra Jakarta again should you be visiting again to Indonesia. We look forward to welcoming you back!
Yours sincerely, General Manager, Hotel Ciputra Jakarta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 17, 2011

I have stayed at this hotel several times and would not stay at any other in Jakarta.
The major advantages are that the staff is so well trained, knowledgeable, and nothing is a problem, rooms are clean and the lounge on the executive floor is excellent for Breakfast and wonderful haven of peace after a hard day’s work.
The attached shopping mall is also worth a visit, everything you could want is there.

Room Tip: Book early.
See more room tips
  • Stayed May 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Normac40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hcjmanager, General Manager at Hotel Ciputra Jakarta, responded to this review, May 20, 2011
Dear Normac40,
Thank you for your recent review and stay at Hotel Ciputra Jakarta. We are pleased that you continue to find the hotel to your liking and that you particularly found our staff to be knowledgeable and well trained. We do hope that you will continue to choose Hotel Ciputra Jakarta as your preferred Hotel when in Jakarta.
Yours sincerely, General Manager, Hotel Ciputra Jakarta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
indonesia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed April 9, 2011

I stayed in Hotel Ciputra Jakarta with my family, during stay we feel very satisfied, my husband and kids really enjoyed with all facilities provided, we had nice rooms with good design interior,comfortable bed,good LCD TV's picture with many channels provided, AC working well,in Bath room area, complete w/guest amenities,good cleanliness, everthing was working, good water pressure for shower and for hotel's staff, very friendly, give good services to us, they know how well to treat their guest with professional.

  • Stayed April 2011, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank IndonesiaJimoty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hcjmanager, General Manager at Hotel Ciputra Jakarta, responded to this review, April 10, 2011
Dear Indonesiajimoty,
Thank you for your recent review of Hotel Ciputra Jakarta we are very please that you found the hotel to your liking. Thank you for choosing to stay at Hotel Ciputra Jakarta, we certainly hope that we will be your preferred choice for accommodation needs whilst visiting Jakarta.
Yours sincerely, General Manager, Hotel Ciputra Jakarta.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
259 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 182 helpful votes
4 of 5 bubbles Reviewed April 1, 2011

What more can I say.

Clean rooms, restful sleep and most importantly, an A/C thermostat that works!

Breakfast spread is a little limited but good for the recharge for the day's business activities. The Internet access is not free but the mall next door has many cafes that offer free access when you patronize and the speeds I encountered are fast.

The great selling point of this hotel is the connecting mall next door. Either for your emergency needs like dental floss for me or a splurge.

  • Stayed March 2011, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DNAseI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hcjmanager, General Manager at Hotel Ciputra Jakarta, responded to this review, April 3, 2011
Dear DNAsel,
Thank you for your recent stay at Hotel Ciputra Jakarta and for your review of the stay. Your comments are well noted and we are glad that you found the hotel to your liking. FYI the hotel does have free internet facilities with in the hotel and that there is no need to visit the cafes in the mall to enjoy this service. Our Pulau Bar on the 7th floor provides free wifi with out any consumption, our Marble Court Lobby Lounge in the Lobby also provide free wifi based on any F&B order (no minimum requirement) a similar practice as the F&B outlets in the mall. We survey monthly these F&B outlets in the Mall and find that the speed and quality of the complimentary wifi in the hotel's F&B outlets surpass the mall in terms of speed and quality. Guest rooms also provide free internet facilities should guests be staying in the Grand Deluxe Rooms as well as our Executive Floor Rooms. Thank you again for choosing to stay at Hotel Ciputra Jakarta and I hope by sharing the above information with you Hotel Ciputra Jakarta will be your preferred choice of accommodation on your next trip to Jakarta.
Yours sincerely, General Manager, Hotel Ciputra Jakarta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Ciputra Jakarta

Property: Hotel Ciputra Jakarta
Address: Jl. Letjen S. Parman, Jakarta 11470, Indonesia
Location: Indonesia > Java > Jakarta > Grogol Petamburan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #89 of 453 Hotels in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Ciputra Jakarta 4*
Number of rooms: 336
Official Description (provided by the hotel):
Hotel Ciputra Jakarta is a four star international business hotel with 336 rooms and 15 meeting rooms. One of the closest hotels to Jakarta's Soekarno-Hatta International Airport and from the city center. Hotel Ciputra Jakarta offers international class, four star standards of comfort, service and proffesionalism, as well as an extremely convenient location. It is directly attached with Mall Ciputra Jakarta, one of Jakarta's largest malls, featuring outstanding shopping, dining, banks, cinema and entertainment options. ... more   less 
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