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“business hotel, everything you need to work” 4 of 5 bubbles
Review of Gran Melia Jakarta

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Gran Melia Jakarta
Ranked #15 of 453 Hotels in Jakarta
Certificate of Excellence
Genoa, Italy
Level Contributor
77 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“business hotel, everything you need to work”
4 of 5 bubbles Reviewed November 24, 2013

at our arrival, despite a booking a week before, at 12 o'clock we had to wait two hours to could go in our rooms. but the same grace period was granted us by the Manager for our check out. I had some problems with the bath tub. The room cleaners called the maintenance, and after 10 minutes there went to my room, and after 10 minutes the tap was changed. very efficient.
All the staff is very kind, as common in indonesia. The gym is well equipped and not crowded. The spa works well, the buffet at lunch and dinner host each kind of cuisine, coming from the world. The swimming pool is nothing particular. The rooms are wide, confortable,clean and well designed. The smokers area is in the lounge area, and the staff at reception is efficient and careful. At the lounge the personnel is fast to call a taxi for you.MY experience is very positive, the price is adequate to the service.

  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank subaru135
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuel Q, Owner at Gran Melia Jakarta, responded to this review, November 25, 2013
Dear Sir,

Thank you for your positive review. We are delighted that you found the hotel renovated rooms, restaurant, and staffs are nice.

We do apologize in regards of waiting time for the room to be ready on the day of your arrival, please be informed that our check in time is at 2 pm, for your next visit it will be helpful if you could inform us your time if arrival so we will be able to prepare your room in advance. We also very sorry to learn that the bathtub tap in your room was not working properly, please accept my sincere apology in regards of this matter. I have personally addressed this issue to related department to improve our excellent service.
Thank you for your valuable feedbacks and I wish we will have the opportunity to restore your confidence with Gran Melia Jakarta.


Yours faithfully,

Manuel Quiros
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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979 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Mumbai, Maharashtra, India
Level Contributor
34 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed November 24, 2013

This was my first trip to Jakarta and was not sure what to expect... I had heard a lot about the city and how it is making a transition from being an old, classical city where myths abound into a modern megapolis with a futuristic outlook. The drive from the airport to the hotel prepared me for this change!

The hotel has a regal entrance with a spacious lobby. There is ample seating for visitors. The check-in was smooth and the staff was very courteous. The rooms are possibly the largest that I have seen for the category. The interiors have a homely feel with a perfect blend of elegance and opulence. It doesn't seem ostentatious at all. The eye for detail and variety extends into the restaurants as well as the pool area. There are lots of cosy spots that will make you slow down and soak in the experience... a moment that you pretty much steal from time that's rushing past.

The fitness centre and spa are addictive. The Cable TV has almost 70 channels and you shall surely find something of interest. The breakfast is a feast for the eyes as well as the palate. Various Asian and Western sections offer such amazing fare, it is impossible to resist succumbing to temptation. The in-room dining service is also up to the mark.

Access to transportation is also very easy with ready availability of taxis. The bell desk, travel desk and the security team are all courteous and ensure a comfortable stay. The location adjacent to embassies and consulates means that they are accustomed to receiving guests across nationalities.

On the whole I was delighted with the stay and experience.

  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank nishant0710
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuel Q, Manager at Gran Melia Jakarta, responded to this review, November 25, 2013
Dear Mr. Nishant,

Thank you so much for taking the time to posting your excellent experience at Gran Melia Jakarta. We are so glad that you find the accommodation and restaurants were up to your expectations. Assuring you that the teams here intend to keep it that way and improve further on a daily basis

Be assured that our team will work tirelessly in the hope that we may have the opportunity to leave you with memories next time you stay and thank you for your positive comment on our staff.


With that in mind, I remain.

Manuel Quiros
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westminster
Level Contributor
119 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 112 helpful votes
5 of 5 bubbles Reviewed November 24, 2013

As a businessman coming to Jakarta, I was advised to choose a hotel close to my meeting. This I strongly recommend as traffic is a real problem. Normally I would walk but even this was a real headache.

The hotel is at the upper end of cost, but this is fully justified. It is excellent. It has all important free wifi, which even works at the pool (well most of it anyway).

Paying to get red lounge usage was a sound choice. Oh, and a good gym, everything works and plenty of machines - bit warm though if doing hard endurance.

Room Tip: Pay to include the red lounge. Local food on streets is great. Local restaurants locals use are al...
See more room tips
  • Stayed November 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DavidGHooper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuel Q, Manager at Gran Melia Jakarta, responded to this review, November 25, 2013
DRAFT REPLY:
Dear Mr. Hooper,
Thank you so much for your kind and generous review which is even more gratifying as I see on Trip Advisor this has scored a property five out of five.

We are delighted that you found the hotel service convenient and efficient. The teams here appreciate the encouraging words and we look forward to the opportunity of welcoming you back to Jakarta soon.


With kindest regards,

Manuel Quiros
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
587 reviews
118 hotel reviews
common_n_hotel_reviews_1bd8 197 helpful votes
4 of 5 bubbles Reviewed November 23, 2013 via mobile

Very good hotel for business if you need to be in the Mega Kuningan area. Traffic is an issue in Jakarta so choosing location is critical. Rooms are very comfortable and functional for good business use. Wifi internet works very well and has no limitations on devices, so that is one headache less.

Would return!

Stayed November 2013, traveled on business
Helpful?
Thank kangelini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuel Q, Manager at Gran Melia Jakarta, responded to this review, November 25, 2013
Dear Sir,

We're so glad to hear you were happy with our staffs and our service. Thank you for reviewing us and we hope to see you again soon!

With kindest regards,

Manuel Quiros
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
170 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 bubbles Reviewed November 16, 2013 via mobile

Fought our way through the notorious Jakarta traffic and were relief to step into this welcoming haven.
The aroma of lemongrass that embraced our fatigue at the entrance elevated our senses of just wanting to rest.
We were checked in without hassle.
Our Grand Premium Suite was huge! There was no musky odor common to hotel rooms furbished from wall to wall in this climate. My hyper-sensitive-to-dust husband's pleasant stay certified that the room's cleanliness was very much maintained by the housekeeping team.
Beds were comfortable and pillows were heavenly.
The bathroom was also huge. With his and hers sinks and partitioned toilet within the bathroom, it was definitely built along the higher standards.
Lastly that must be mentioned is the breakfast buffet, not just for the delightful range of selection but the quality of the food offered.
Thumbs Up!

Stayed November 2013, traveled with family
Helpful?
1 Thank RosieRoses
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuel Q, Manager at Gran Melia Jakarta, responded to this review, November 18, 2013
Dear Madam,
Thank you so much for taking the time to posting your excellent experience at Gran Melia Jakarta. We are so glad that you find the accommodation and restaurants were up to your expectations. Assuring you that the teams here intend to keep it that way and improve further on a daily basis

Be assured that our team will work tirelessly in the hope that we may have the opportunity to leave you with memories next time you stay and thank you for your positive comment on our staff.


With that in mind, I remain.

Manuel Quiros
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manila, Philippines
Level Contributor
38 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed November 15, 2013 via mobile

Room is so comfy with free wifi. Complete toiletries from shampoo to toothbrush and toothpaste, lotion, comb, shaving kit.
Enough sockets for gadgets. Room was a little dark but windows were big enough to allow enough lighting during the day.
Breakfast was ok too. Would gladly stay there if I go back to Jakarta.

Stayed November 2013, traveled with friends
Helpful?
Thank Dokie99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuel Q, Manager at Gran Melia Jakarta, responded to this review, November 18, 2013
Dear Madam,
What can we say apart from “Thank you”. Your comments about our room, breakfast, and internet are noted, appreciated and are most helpful. Assuring you of our commitment to raise standards further for the benefit of all our valued guests.

With kindest regards and sincere thanks,
Manuel Quiros
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Farnborough, United Kingdom
Level Contributor
77 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 bubbles Reviewed November 12, 2013

This is really a high level International hotel.

Even if you get lost in reception (which is almost possible on the first day) the really friendly and helpful staff will be there to help you.

The rooms are good without being over the top, the breakfast buffet is wonderful and full of surprises but the best thing about this hotel is the quality of the people who work there. They are the most cheerful, friendly and helpful staff I have ever come across.

Although I saw little of Indonesia on this, my second, visit the hotel is really a place where you can unwind from work and the incessant traffic jam that characterises Jakarta although it does counterpoint the differences - you feel a little guilty enjoying a glass of wine that costs the equivalent of a day's, if not a week's, work for a high percentage of Jakarta's population

A definate recommendation if you visit Jakarta

  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Merlinthemage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuel Q, Manager at Gran Melia Jakarta, responded to this review, November 13, 2013
Dear Sir,

We're so glad to hear you were happy with our staffs and our service. Thank you for reviewing us and we hope to see you again soon!

With kindest regards,

Manuel Quiros
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gran Melia Jakarta

Property: Gran Melia Jakarta
Address: Jl. H.R. Rasuna Said Kav X-0 - Kuningan, Jakarta 12950, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Jakarta
#11 Business Hotel in Jakarta
#14 Spa Hotel in Jakarta
#15 Luxury Hotel in Jakarta
#17 Family Hotel in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:5 star — Gran Melia Jakarta 5*
Number of rooms: 407
Official Description (provided by the hotel):
The luxurious hotel is located in the prestigious financial and diplomatic district in the heart of Jakarta, a few minutes from the highway and 30 km from the Soekarno-Hatta international airport. Just 10 minutes from the commercial district, 15 minutes from the National Museum and Presidential Palace and 20 minutes from the nearest golf course. ... more   less 
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Also Known As:
Gran Melia Jakarta Hotel Jakarta
Sol Melia Jakarta
Jakarta Gran Melia

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