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“Jewel in the worlds most congested city.”
Review of Gran Melia Jakarta

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Gran Melia Jakarta
Ranked #19 of 465 Hotels in Jakarta
Certificate of Excellence
New York City, New York
Level Contributor
34 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
“Jewel in the worlds most congested city.”
Reviewed July 3, 2013

Upon entering the hotel you are greeted by formidable security. The security is comforting and would be intimidating if were it not for the friendly adorable golden retriever sniffer dog and smiling security guards.

The stay was amazing. The hotel offers every amenity imaginable.

Only thing I did not like was in Jakarta it is almost impossible to travel without being stuck in traffic for days so I had to enjoy dinner in their restaurants on one too many occasions.

Beautiful Hotel. Great Staff.

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LostInAsiaSince2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuel Q, Manager at Gran Melia Jakarta, responded to this review, July 9, 2013
Dear Sir,

Thank you so much for your kind and generous review which is even more gratifying as I see on Trip Advisor this has scored a property five out of five.

We are delighted that you found the hotel service convenient and efficient. And thank you for your appreciation to the staff.

The teams here appreciate the encouraging words and we look forward to the opportunity of welcoming you back to Jakarta soon.

With kindest regards,

Manuel Quiros
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (144)
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London
Level Contributor
61 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed July 3, 2013 via mobile

Stayed for 2 nights on a business trip to Jakarta. After a long flight the free upgrade on arrival to one of the newer rooms was much appreciated. The room was well designed and spacious.

I had dinner and breakfast twice in the main buffet restaurant and there was an abundance of choice and all dishes tasted great. Menu choices also changed on a daily basis.

Jakarta can get very congested and I chose this hotel as it was near to my office. The hotel is located in South Jakarta on a relatively busy road which isn't really designed for pedestrians and so you will need a taxi to go anywhere.

My only negative was that there was a mosque close by and my sleep was disturbed at 4am by the call to prayers.

Stayed June 2013, traveled on business
Helpful?
Thank Man_with_wife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuel Q, Manager at Gran Melia Jakarta, responded to this review, July 9, 2013
Dear Sir,
Thank you for your kind message endorsing Gran Melia Jakarta as “A likeable 5 star business hotel”.
That was most considerate and very kind.
Assuring you that the team here intends to keep it that way and improve further on a daily basis and it will always be your second home. Looking forward to welcoming you back soon.

Your faithfully,

Manuel Quiros
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
71 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
Reviewed June 24, 2013

Stay one night in Gran Melia Jakarta, overall was pretty good experience....

(+):
-The hospitality. all staff are very friendly and polite... very similar to what I get in the Mandarin Oriental Jakarta (brand with legendary hospitality). Top Notch.
-Upon check-in they give us a free upgrade to newly renovate rooms.
-Various choice at Breakfast buffet, and the taste is delicious too.
-Grande Lobby feeling (similar to Grand Hyatt Jakarta- but hospitality here is very bad).
-Good powerful shower.
-Good value (as I have special rate about USD 130 nett incl Breakfast and upgrade to newly renovate rooms).

(-)
-The condition of lift (small and outdated - feeling dirty).
-Location: no interesting places within walking distances, you must take a car.

Recommended: Yes, good value 5 star hotel in Jakarta with Top Notch Services.
Return To Sleep: Maybe Yes, if I come back to Business in Kuningan Area.

As usual, I always include photos in each of my reviews on Tripadvisor. - It's Real Review.

Room Tip: For a good value: ask for upgrade to newly renovated room.
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  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank FSB_81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuel Q, Manager at Gran Melia Jakarta, responded to this review, June 30, 2013
Dear Sir,

Thank you for your positive review. We are delighted that you found the hotel renovated rooms and staffs are nice.

Basically our hotel location is in the business district of Jakarta and surrounding with mostly office and government buildings. In this matter, we are very sorry to learn that our location was not ideal for your business needs demands. Hoping that business demands more meetings in this central CBD district soon so we may have the pleasure of your company once again

Thank you for your valuable feedbacks and I wish we will have the opportunity to restore your confidence with Gran Melia Jakarta.


Yours faithfully,

Manuel Quiros
Resident Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
La Tour-de-Peilz, Switzerland
Level Contributor
40 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed June 18, 2013

We spent two nights in Gran Melia and enjoyed this hotel very much. Rooms are modernly designed with glass separation between bedroom and bathroom. Service is excellent and professional. A special mention to the spa where we spend two hours for a romantic treatment for two, pleasant scrubbing and massage treatment that is performed at the same time for you and your sweetheart. The Japanese restaurant is excellent with a good (but expensive) selection of wines. The lobby bar is a good place to relax and meet friends or professional relationships. The lobby restaurant is however quite a deception, especially if you eat after hours, when the buffet is close. Booking one month in advance, we were able to get a very good price for the standard of the hotel.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alainm713
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuel Q, Manager at Gran Melia Jakarta, responded to this review, June 19, 2013
Dear Mr Alain,
Thank you for your kind and considerate endorsement. The team here appreciates the encouraging words and we look forward to the opportunity of welcoming you back to Jakarta soon.
Until next time my warmest regards,

Manuel Quiros
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
43 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed June 17, 2013 via mobile

This is really a great hotel. It is massive, and the rooms are huge - very spacious and slightly minimalistic in design. Loved the buffet - sashimi to die for. Really centrally located and some great deals available which make this place really great value for money (we used hotels.com). I even loved the rather odd karaoke band in the main foyer one evening ... looked like great fun for a regular crowd and certainly provided me with plenty of entertainment. Would definitely stay here again.

Stayed May 2013, traveled as a couple
Helpful?
Thank travellingnickers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuel Q, Manager at Gran Melia Jakarta, responded to this review, June 18, 2013
Dear Sir,

Your comments on our services and products are most encouraging and my thanks to you for your consideration in writing this review. It would seem that our mission was accomplished with regards to your stay and we look forward to exceeding your expectations next time we may have the pleasure of your company.

With kindest regards,


Manuel Quiros
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
195 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed June 10, 2013

This was a very nice hotel in Jakarta, which I would be happy to stay on my next trip. The hotel provided great staff which were polite and gretted you constantly with a smile.
The rooms were large, cool and clean with free WIFI throughout the hotel.
It has a well equipped gym, sauna and steam room, along with well landscaped gardens by the pool. Waking up each morning and heading to breakfast, pretty much satisfied me up until dinner time.
With the hotel located in the embassy district and well staffed security at the hotel, it gave you a very safe feeling.
As you can't really walk around outside the grounds, the hotel do have a fleet of Silverbird taxi's on standby or you can ask for one of the cheaper Bluebird cabs. (All cabs a very cheap anyway) But stick to these.

Room Tip: The deluxe rooms are a little bigger
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  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kris_Pez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuel Q, Manager at Gran Melia Jakarta, responded to this review, June 11, 2013
Dear Mr. Kris,
We thank you for taking the time to share your excellent experience regarding your recent stay. We are delighted that you enjoyed our Gran Melia hospitality and exceptional dining options. Your generous words will be warmly received by the team at Gran Melia Jakarta.
We look forward to welcoming you back to our hotel soon.

Yours sincerely,

Manuel Quiros
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo, Japan
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 8, 2013

Service was friendly and responsive; room was large and very comfortable; Cafe Gran Via had a buffet that was seemingly endless for three meals a day; pool was large and suitable for lap swimming; gym was well-equipped.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ralph S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manuel Q, Manager at Gran Melia Jakarta, responded to this review, June 10, 2013
What can I say apart from “Thank you” for taking the time to posting your excellent experience at Gran Melia Jakarta. We are delighted that Gran Melia’s renovated room and service proved to be convenient and enjoyable for you. We're looking forward to welcoming you back...
With kindest regards,
Manuel Quiros
Resident Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Gran Melia Jakarta

Property: Gran Melia Jakarta
Address: Jl. H.R. Rasuna Said Kav X-0 | Kuningan, Jakarta 12950, Indonesia
Phone Number:
Location: Indonesia > Java > Jakarta
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Romantic Hotel in Jakarta
#11 Business Hotel in Jakarta
#17 Family Hotel in Jakarta
#18 Luxury Hotel in Jakarta
#18 Spa Hotel in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:5 star — Gran Melia Jakarta 5*
Number of rooms: 407
Official Description (provided by the hotel):
The luxurious hotel is located in the prestigious financial and diplomatic district in the heart of Jakarta, a few minutes from the highway and 30 km from the Soekarno-Hatta international airport. Just 10 minutes from the commercial district, 15 minutes from the National Museum and Presidential Palace and 20 minutes from the nearest golf course. ... more   less 
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Also Known As:
Gran Melia Jakarta Hotel Jakarta
Sol Melia Jakarta
Jakarta Gran Melia

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