I have stayed at Gran Melia more than three times but this is my first review of this hotel. There's a reason that I keep coming back to this hotel..also there is a few back drawn that I need to share with the management. Usually I have no problem, but at my last stay.. the staff in the front office did not even bother to look up when my husband stand in front of the counter waiting to check us in. He had to stand there for a several minutes until that staff, Tony, asked my husband. After several minutes, the staff found my reservation via ex....dia website, he said reluctantly that I have to print the voucher, and he point for business center where I can print it. I was quite surprised because this wasn't my first time to make reservation via website and all I have to do is show the voucher from my iphone, no need to print it..What I do not understand is, this hotel is under the green awards hotel, so why do they want to waste paper for something that is not important (and breakfast coupon also!). And is it so hard for them to just print the voucher for us, if very necessary to print it? Off course I raised my voice and complaint. My husband even wanted to cancel the reservation and move to another hotel. After that, the staff print the voucher without saying a words and check us in. Beside that incident, I really enjoy staying at Gran Melia, because this hotel is not as crowded as JW Marriot Hotel or Kempinski hotel..breakfast is always excellent, spacious and clean room. Free in room wifi , although sometimes has a low signal, Friendly staffs... Especially at Gran Via, where we had our breakfast. Sugiyana was very helpful.. This Hotel is still under renovation, so I hope everything will be fixed soon and I will be glad to stay at Gran Melia again.
- Official Description (provided by the hotel):
- The luxurious hotel is located in the prestigious financial and diplomatic district in the heart of Jakarta, a few minutes from the highway and 30 km from the Soekarno-Hatta international airport. Just 10 minutes from the commercial district, 15 minutes from the National Museum and Presidential Palace and 20 minutes from the nearest golf course. ... more less
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- Also Known As:
- Gran Melia Jakarta Hotel Jakarta
- Sol Melia Jakarta
- Jakarta Gran Melia