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“Good Business Stay”

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Shangri-La Hotel Jakarta
Ranked #16 of 465 Hotels in Jakarta
Certificate of Excellence
Taipei, Taiwan
Level Contributor
140 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Good Business Stay”
Reviewed March 2, 2011

Stayed in Deluxe Room. The free internet access was well appreciated. There were some (2-3) occasional disconnects in a day. Access from airport was good. Once off the highway, there was traffic but you can't avoid that in Jakarta. At least it was just a stretch. Room service was prompt. Asked for a foam pillow and they delivered one. Only glitch was that the work desk didn't have a lamp.

  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Plus2kids
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,444 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (259)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Renton, Washington
Level Contributor
100 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed February 5, 2011

I've been to plenty of five-start hotels, and this hotel is among the best. I stayed in a Horizon Club room. When I arrived at the hotel I was immediately greeted at the door and escorted up the the Horizon Club to check in. The receptionist in the club offered noted that I was staying for more than 14 days, so she offered me a long stay guest rate with discounts on the room, food and laundry, as well as free breakfast at the Satoo restaurant or in the Horizon Club. The Horizon Club also provides free food and drinks from 5 PM to 8 PM.

The room was well equipped with a desk, sitting area and a flat-screen LCD TV. The selection of channels was well above average, including HBO (not that I watched any TV). The health club was very well equipped. Choices for food were quite diverse. The Bar At The Shangri-La (B.A.T.S.) is a very popular night club (after about 9:30 PM).

Service was impeccable. Everyone person greets you by name (including the staff in the lobby). When my room was being cleaned, the housekeeper noticed a scuff on the heal of my shoe. He offered to take them to be repaired. Twenty minutes later he was back and the scuff was filled and buffed out.

The location was a bit isolated, but still within a cheap cab ride or 20 minute walk to a variety of malls and restaurants.

  • Stayed November 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travelin_Neil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed January 13, 2011

Stayed in the Suite on the Horizon Club Level for the 2nd time
2nd Time was just as good
The bedroom was Huge, The Service was unbelievable
Room had two plasma
two air conditioning controls
Free Internet
FREE USE OF HORIZON LOUNGE : this was 3 hours everyday all you can drink beer whisky wine and cocktails
absolutely perfect !!!!
Staff were fantastic
THE FOOD IN B.A.T.S was to Die for !!!
I LOVE SHANGRILA JAKARTA!!!!

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JohnFisher089
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
111 reviews
87 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed December 10, 2010

I have stayed here on numerous ocassions so a review is well overdue. The place is near faultless from the moment you arrive to the time you leave. Staff are friendly and helpful, likewise the service. The rooms are nothing special but perfectly adequate.
But what sets this place above the rest is the food. Satoo has one of the beat breckies in Asia and also a quite sumpteous lunch time buffet. And in the evening you need go no further than Bats for quality, value and taste (the goulash soup is a must try).
Those of you with a quiet disposition, however, should make sure you are tucked up in bed by 10:15 - Bats can (always) get roudy and the diet of Asian pleasures becomes distinctly more fleshy.
The only real bummer is access and exit during peak times but that is pretty much on par with everywhere else in Jakarta - take a good book everytime you set foot in a car.

  • Stayed November 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Gustypants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sentosa Island, Singapore
Level Contributor
241 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 166 helpful votes
Reviewed December 2, 2010

Talking about the hotel/room... nothing to complain, everything tip/top (all comform Shangri-La, norms...!)
stayed here several times in a executive suite. So everything great great great... nice/spacy and comfy...
Very nice, friendly and professional staff... FO, RS, HK...
Restaurants especially the buffets highly recommended.. and so is the buffet breakfast!. There is a 'nightclub/bar' in the basement.. which is ok. good wines to order ...
Only 1 negative thing: hotel is in the middle of nowhere... allways cueing... allways in a traffic jam, coz the hotel is: off the Sudirman Road.. which is like a nerve in Jakarta City! So location wise... not so good! For the rest, no complaints at all!
Overall: it depends for what reason you have to stay in jakarta... ?? If only alking about the quality of the hotel, I can highly recommend it!

Stayed September 2010, traveled on business
Helpful?
Thank DACHALADACHA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kathmandu, Nepal
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed November 21, 2010

We have nice stay there. Location wise it is very good, every place is nearby like market, tourist places etc. They have very good trasportation facility.
They have lots of variety of food (almost every country taste) in breakfast.They also have nice reception and very good cooprative staff.
They have very good swimming pool,gym and views from hotel.
They are very quick in trouble free check in and check out.

  • Stayed August 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank manoj5358
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, New Hampshire
Level Contributor
111 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 225 helpful votes
Reviewed November 4, 2010

Last time here was more than a year ago. Stayed 3 nights thyis time. Noted that the all the staff on Club Floor has changed. But all were friendly and efficient.

Hotel is a Shang, but the rooms are getting a bit tired. Starting show fray. Eg, shower stall had slight sewerage smell, and was constant over the 3 nights I was there. Also had laundry/dry-cleaning mix-up as they sent me a ladies suit rather than my own suit. They found my suite almost immediately after I notified them. Finally, the 1-hr shoe shine service was tardy. I had to remind them before they returned to me. And this was 4 hours later.

Ate at the Japanese restaurant. Rather expensive, even for a Shang.

  • Stayed October 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lance-Travellot
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel Jakarta

Property: Shangri-La Hotel Jakarta
Address: Jl Jend Sudiman Kav. 1 | Kota BNI, Jakarta 10220, Indonesia
Location: Indonesia > Java > Jakarta > Tanah Abang
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Romantic Hotel in Jakarta
#9 Business Hotel in Jakarta
#12 Family Hotel in Jakarta
#15 Spa Hotel in Jakarta
#15 Luxury Hotel in Jakarta
Price Range (Based on Average Rates): $
Hotel Class:5 star — Shangri-La Hotel Jakarta 5*
Number of rooms: 618
Official Description (provided by the hotel):
Voted as one of best in the category of Luxury Hotels by 2012 Trip Advisor's Travelers Choice Award, Shangri-La Hotel, Jakarta is strategically located in the centre of Jakarta’s Sudirman business district. The hotel is an established luxurious oasis that offers easy access to the very best of Jakarta, easily accessed within 45 minutes away from Soekarno-Hatta International Airport. The hotel comprises 661 guest rooms, including 40 suites, 118 Horizon Club rooms and 60 interconnecting rooms.All rooms give an access to spectacular city views.Embark upon an international culinary adventure at SATOO’s open-kitchen buffet, savour the stylish Italian dishes at Rosso or taste authentic Cantonese cuisine at Shang Palace. Sample sushi and Japanese flavours at Nishimura or indulge in New York-style oversized steaks, pizza and burgers at B.A.T.S.Get toned and energised in our fully equipped state-of-the-art fitness centre, which hosts the highest standard facilities, from the latest high-tech exercise equipment, a multi-purpose workout studio and a convenient lounge bar to the outdoor tennis courts and swimming pool surrounded by a lush garden oasis. Featuring one of the most luxurious private spas in the city, the spa facilities at Shangri-La Hotel, Jakarta. ... more   less 
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Also Known As:
Shangri La Hotel Jakarta
Shangri La Jakarta

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