Shangri-La Jakarta has always been my first choice ever since I stayed with them for the first time. Their hospitality is flawless and immaculate, especially the Horizon Club floors. This truly defines the Shangri-La branding with their impeccable service and undivided attention to every guests, making us feel really at home and well taken care of.
Rooms are great. Huge beds and comfortable linens. Nice and clean bathrooms. Top notch amenities makes a really comfortable stay here with Shangri-La especially after a tiring day exploring the city and one needs to retire for the night.
Room Service is equally excellent and efficient. Orders were taken fast and delivered to your room without a long wait. The only thing they need to improve on is the immediate response from guests as they called room service. Had to call them three times before the line got through but I would assume there were others who were requesting for orders at the same time. But the smooth and efficient delivery to the room makes a perfect recovery to the minor flaws they had earlier so everything is forgiven. No other complaints about them. Quality of food is also good, delicious menu and nice set up. Must compliment their creativity and attention to details.
Breakfast was at the Horizon Lounge. Had cravings for Nasi Goreng (Fried Rice) but unfortunately, the dish was not reflected in the menu for the day but the staff was kind enough to make that as a request and they had my nasi goreng served on my table when I came in. Was caught by surprise that they actually remembered my request which was actually made as a passing comment on the phone previously. They took customer's concern and request seriously. Such efforts are commendable.
Will definitely return again the next time. There is no longer a need to look further as I have already been charmed by this urban oasis of the cosmopolitan city. For those who seek excellent hospitality, do consider Shangri-La Jakarta the next time you make your travel plans to Jakarta and try to go for their Horizon Club rooms. Yes, no doubt it will be above the average in terms of price and budget but you really find it worth the money and no regrets.
Did not manage to try the Chi Spa though. So I had no comments about the hotel spa facilities.
Thank You Shangri-La for that excellent stay.
- Official Description (provided by the hotel):
- Voted as one of best in the category of Luxury Hotels by 2012 Trip Advisor's Travelers Choice Award, Shangri-La Hotel, Jakarta is strategically located in the centre of Jakarta’s Sudirman business district. The hotel is an established luxurious oasis that offers easy access to the very best of Jakarta, easily accessed within 45 minutes away from Soekarno-Hatta International Airport. The hotel comprises 661 guest rooms, including 40 suites, 118 Horizon Club rooms and 60 interconnecting rooms.All rooms give an access to spectacular city views.Embark upon an international culinary adventure at SATOO’s open-kitchen buffet, savour the stylish Italian dishes at Rosso or taste authentic Cantonese cuisine at Shang Palace. Sample sushi and Japanese flavours at Nishimura or indulge in New York-style oversized steaks, pizza and burgers at B.A.T.S.Get toned and energised in our fully equipped state-of-the-art fitness centre, which hosts the highest standard facilities, from the latest high-tech exercise equipment, a multi-purpose workout studio and a convenient lounge bar to the outdoor tennis courts and swimming pool surrounded by a lush garden oasis. Featuring one of the most luxurious private spas in the city, the spa facilities at Shangri-La Hotel, Jakarta. ... more less
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- Also Known As:
- Shangri La Hotel Jakarta
- Shangri La Jakarta